Whist I have no complaints on the quality, I just mention that I am disappointed with this new crop fit trend. I brought two hoodies one zip up and one oversized and my belly hangs out on both of them... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really happy with my order from Represent. I bought a T-shirt and a baseball cap, and both arrived quickly and were exactly as expected. The quality feels premium, the fit is great, and the packaging... See more
Company replied
I own several T-shirts, hoodies, and shorts from Represent (mostly from Owner’s Club) and I gotta say that I am very pleased with them. The clothing is very comfortable to wear, and the fabric qualit... See more
Company replied
I loved it all! The website, the quality of the clothing, the attention to detail wrt customer care even after the purchase made…just loved the whole thing! Not bad at all for two lads from Horwich,... See more
Company replied
Company details
- #209 of 243 best companies in Men's clothes shop
Written by the company
British Luxury, Delivered Globally.
Contact info
United Kingdom
- representclo.com
3.9
Great
26k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Represent are real friendly when u…
Represent are real friendly when u first buy from them. A nice welcome card thanking loyal customers, saying that's how the brand was built etc.
Then if something goes wrong that tone changes VERY quickly. Dismissive customer service, do anything they can to avoid helping, no accountability. Even use AI bots to reply to you so they can further avoid dealing with these "customers who built the brand" and poor quality clothing. 247 pants that start to tear after a few months of very normal wear.
28 April 2026
Unprompted review
Reply from Represent Clo
Hi,
We’re really sorry to read this feedback, as this is absolutely not the experience we want any customer to have with us.
We genuinely appreciate the support of every customer who shops with Represent, and it’s disappointing to hear that you felt let down when reaching out for help. We also take any concerns around product quality seriously.
We’ve reached out to you via TrustPilot requesting your order number so we can look into this properly for you. If you’re able to send this over, we’d really appreciate the opportunity to investigate further and help resolve things.
Great delivery and quality product…
Great delivery and quality product updated all the way through from the order start to finish
27 April 2026
Reply from Represent Clo
Hi Samuel,
Thank you for your great feedback!
We’re really glad to hear you were happy with both the delivery and the quality of your product. Keeping our customers updated every step of the way is something we focus on, so it’s great to know that made a difference to your experience.
We truly appreciate your support and hope to see you again soon!
Reply from Represent Clo
Hi Giuseppe,
Thank you for your feedback!
We’re really glad to hear you’re happy with the quality.
We appreciate your support and hope to see you again soon!
Reply from Represent Clo
Hi Eric,
Thank you for your kind feedback!
We’re really glad to hear you’re super happy with your latest purchase.
We appreciate your support and hope you enjoy it!
Very professional
Very professional, returns are easy, products are great quality and fit great.
27 April 2026
Reply from Represent Clo
Hi Ricardo,
Thank you for your great feedback!
We’re really pleased to hear you found the service professional and that you’re happy with the quality, fit, and easy returns process.
We really appreciate your support and hope to see you again soon!
It was good
It was good. I like what I got recently. The quality of the fabric is top notch.
27 April 2026
Reply from Represent Clo
Hi,
Thank you for your feedback!
We’re really glad to hear you’re happy with your recent purchase and that you’re enjoying the quality of the fabric, that’s great to hear.
We appreciate your support and hope to see you again soon!
Quality is dope
27 April 2026
Reply from Represent Clo
Hi Colin,
Thank you for the great feedback!
We’re really glad to hear you’re happy with the quality, that means a lot to us.
We appreciate your support and hope to see you again soon!
Great product
Great product! Need more variation in this new silhoutte, fits me perfect.
Fast, next day delivery and awsome packaging!
21 April 2026
Reply from Represent Clo
Hi Joshua,
Thank you for the great feedback!
We’re really glad to hear the fit works perfectly for you and that you’re happy with the delivery speed and packaging. We also appreciate your thoughts on more variation in the silhouette, that’s really helpful feedback for us and will be shared with the team.
Thanks again for your support, and we hope to see you back again soon!
Excellent customer service…again!
27 April 2026
Reply from Represent Clo
Hi Simon,
Thank you for your continued support and for sharing your experience again! We’re so pleased to hear that our customer service has impressed you once more, that really means a lot to us.
We’re always here if you need anything, and we look forward to serving you again soon!
Reply from Represent Clo
Hi Manos,
Thank you for the great feedback!
We’re really glad to hear you’re happy with the quality and that your order arrived quickly. That’s exactly the experience we aim to deliver.
We appreciate your support and hope to see you again soon!
Brilliant Customer Service
The customer service team respond quickly and are always looking for a suitable resolution that benefits the customer. I buy from Represent a lot and whenever I need customer service (which is rare) I have always come away happy with the service.
1 May 2026
Unprompted review
Reply from Represent Clo
Hi Ben,
Thank you so much for your kind words!
We’re really pleased to hear that you’ve had such a positive experience with our customer service team. Providing quick and helpful support is something we truly value, so it’s great to know we’re meeting your expectations.
We also really appreciate your continued support, it means a lot to us. If you ever need anything, we’re always here to help!
Terrible Customer Service
I ordered a white t-shirt for my son’s birthday, costing £70. Definitely a premium price. I ordered it on 19 April and paid for shipping to arrive in 2-3 days. It is now 1 May and I have received nothing, his birthday was 26 April.
I followed up with Represent and was told to follow up with Royal Mail. I’ve followed up with Royal Mail and not heard anything back yet.
When I pay a premium price for a product and something goes wrong with the courier that Represent chose, I don’t expect to be told that I need to do the chasing of the problem. It’s like saying it’s my problem to fix.
Not happy, a high price for terrible customer service!!
1 May 2026
Unprompted review
Reply from Represent Clo
Hi Philip,
We’re really sorry to hear about your experience, especially given the order was intended as a birthday gift.
We completely understand your frustration regarding the delay and the communication around this, and we appreciate your feedback. To help resolve the issue, we’ve reached out to you directly via email so we can look into this further with you.
We hope to get this sorted as quickly as possible.
Great company and clothes
My first experience with this company unfortunately now im addicted and ill be back for more as there stuff is pure quality and great to deal with
1 May 2026
Unprompted review
Reply from Represent Clo
Hi David,
Thank you for taking the time to share.
We're really glad your first experience hit the mark, and even happier to have you back for more!
Appreciate the kind words on the quality too.
See you again soon!
Excellent service
24 April 2026
Reply from Represent Clo
Hi Ann,
Thank you for taking the time to leave your review!
We're so glad to hear that you're happy with our service.
Appreciate the support!
You guys always have terrible customer…
You guys always have terrible customer service. They never responded, item sold out. Thankfully, your product is good.
24 April 2026
Reply from Represent Clo
Hi Adam,
We’re really sorry to hear about your experience! This definitely isn’t the level of service we aim to provide.
We’ve reached out to you directly to look into this further and see how we can help. We appreciate your feedback, and we’re glad to hear you still rate the product itself.
Hopefully we can turn this around for you.
Staff are friendly and happy to help…
Staff are friendly and happy to help find whats best fit for you, they do this quickly and efficiently.
24 April 2026
Reply from Represent Clo
Hi Zac,
Thank you for leaving your review and the kind words about our staff!
We're always striving to deliver excellent customer service, and we're so glad this was demonstrated to you.
We look forward to welcoming you back again soon!
Review Return is a loop fiasco, pay for returns, etc etc
Joggers which are imaged on a model taller than the intended person and they fit in leg length, they did not fit in person. When I go to return, I see that the AI has grabbed my email and phone number for an email that is not private so a plethora of people who should not have seen the order, have. Not only that the order number details were impossible to find on that basis because the email address I entered was only used for a DELUGE of marketing clutter.
When I go to return the items that do not fit, I am now trapped in a 'review return' loop. Finally, I get to have 3,95 deducted from my order amount (really I should send the rest of the order back) for the priviledge.
I heard this CEO on podcasts and his passion and fervor was so impressive with his absolute die hard mission to deliver the best product possible. Sorry to say this has been an underwhelming experience where someone has tried shortcuts with AI and assumed it tested fine when it didn't.
23 April 2026
Reply from Represent Clo
Hi,
We’re really sorry to hear about your experience and understand how frustrating this must have been. This isn’t the level of service we aim to provide.
We have reached out to you directly to get this looked into and resolved as quickly as possible. Please check your inbox, and we’ll make sure this is handled for you.
Missing parcel company tries to say…
Missing parcel company tries to say they can’t do anything and I need to contact Royal Mail and Royal Mail then advises I need to contact the company, clearly from tracking image there is as no parcel delivered to my no signature no nothing out of bloody pocket
You responded you have reached out to me but I have not reached any response
28 April 2026
Reply from Represent Clo
Hi Jay,
We’re really sorry to hear about your experience. This sounds incredibly frustrating, and we completely understand your concern, especially given the confusion between us and Royal Mail.
This isn’t the level of service we aim to provide, and we want to make sure this is properly looked into for you. We have reached out to you directly so we can investigate this further and work towards a resolution as quickly as possible. Please check your inbox, and we’ll take it from there.
First of all I got the wrong item so I…
First of all I got the wrong item so I contacted customer service and didn’t get a response. Reordered the same item as it was for my partners birthday, the item came with a black mark on it. Tried taking it back in store and someone told me to contact customer services, I explained I had and had not heard back. They told me someone would be in touch the following day and I still have not heard back. It’s my first time shopping with represent and I can say it will be my last. Not impressed at all!
22 April 2026
Reply from Represent Clo
Hi Seraphina,
We’re very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience caused.
This is not the level of service we aim to provide, and we completely understand your disappointment. We have now reached out to you directly to get this resolved as quickly as possible and to ensure you receive the support you should have had from the start.
Please do check your inbox (and spam/junk folder just in case), and we look forward to assisting you further.
Reply from Represent Clo
Hi Joshua,
Thank you for your great feedback.
We’re so pleased to hear you’re happy with both the speed of delivery and the quality of our products. A 5/5 rating means a lot to us.
We truly appreciate your support and hope to see you again soon.
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