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Reptiles By Post Reviews 1,758

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TrustScore 4.5 out of 5

4.7

Reptile Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 1,355 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that items arrive in excellent condition, are well-packaged, and are exactly as described. Many appreciate the prompt delivery service, often highlighting the speed and efficiency of their orders, and commend the overall positive service experience. However, some customers have experienced issues with delivery, including delays, incorrect addresses, or packages being left in unsuitable locations, leading to damaged or deceased live products. A few people also mentioned that some items received were not entirely as pictured on the website or that the sizing of live food was inconsistent with expectations.

What people talk about most

Product

Reviewers mention positive feedback about product quality and condition. Customers frequently praise the... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the high quality of products, noting that... See more

Order

Users describe positive interactions with order. Many customers praise the ease of ordering from the website... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the fantastic and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've ordered live insects from reptiles by post quite a few times now for our bearded dragon and we've always received them in good time and always received exactly what we ordered. We would happily... See more

Company replied

Rated 5 out of 5 stars

Set up a recuring delivery to feed my reptiles, has been a few months now and always comes on time, bugs are in good condition and to size. Will take their word on the numbers as haven't counted :-)... See more

Company replied

Rated 5 out of 5 stars

Speedy turnaround DPD messed up and delivered a day late but that’s not your fault, grubs are bigger than I thought they would be but it’s fine my T took one straight away, will be ordering from you g... See more

Company replied

Rated 5 out of 5 stars

A quality service. I have ordered live insects from Reptiles by Post before and the products have always been good quality and reasonably priced. Delivery is prompt and the insects are packaged in sen... See more

Company replied

Company details

  1. #1 of 5 best companies in Reptile Shop

Written by the company

Reptiles by Post is a trusted small family-run business specialising in providing high-quality fresh livefoods, frozen foods and everyday reptile supplies. Whether you're a first-time reptile keeper or a seasoned enthusiast, we are dedicated to providing everything you need to keep your animals happy and healthy. We carefully hand pack all of our orders and offer delivery from trusted couriers like DPD & Royal Mail to ensure they arrive safely and on time. Customer satisfaction is our top priority; we pride ourselves on offering expert advice, fast and reliable delivery time scales, and top-tier live and frozen foods.

Reptile Livefoods

Written by the company

Always Fresh, Always High Quality
We ship only the best livefoods, which are guaranteed to arrive in excellent condition from as little as £1.99 a tub!

Our Livefood Promise

Guaranteed to arrive alive!

Guaranteed to arrive alive!
We guarantee that all live food will arrive in excellent condition, as specified in the product description. To ensure you receive the correct quantity, we intentionally pack extra into each tub. While rare, if you receive any insects that do not meet our high standards, simply contact us with a photo of the affected items. We are committed to resolving any issues promptly and ensuring your complete satisfaction.

Contact info

Fresh, High Quality Livefoods

Buy live foods, have them packed fresh to order

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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Replied to 91% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Light

Excellent service, item delivered quickly and as advertised

25 March 2026
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Reply from Reptiles By Post

Thank You, Gemma

Rated 5 out of 5 stars

I ordered some meal worms for the birds…

I ordered some meal worms for the birds as they are feeding their young already.
The meal worms arrived on time and in good condition.
I would definitely use Reptiles By Post again.

31 March 2026
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Reply from Reptiles By Post

Thank You

Rated 5 out of 5 stars

The details on shipping were great as…

The details on shipping were great as my order was for live food and I was made aware of shipping dates and expected delivery dates before even placing the order which was definitely helpful. Good quality snd quantity of live food. Will be purchasing again definitely.

30 March 2026
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Reply from Reptiles By Post

Thank You, Tammy

Rated 5 out of 5 stars

Great product

Well packaged and put together well. Arrived really quickly

30 March 2026
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Reply from Reptiles By Post

Thank You, Charlie

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, the live food were full of life, most places I've tried and half of the insects are dead, there all fresh and alive ready to be eaten, ordering is simple, I've subscribe to fortnightly deliveries which is a massive help, I haven't got to worry about my pets going without food,they also update you with regards to delivery of your order my email. my whole experience was a positive one.

23 March 2026
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Reply from Reptiles By Post

Thank You, Jackie

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