Ticketmaster Resale Australia Reviews 2,951

TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Far too long to receive payment for tickets sold and absolutely no response from customer service from three enquiries. This has been a terrible experience and I’m still not sure at all if I need to... See more

Rated 1 out of 5 stars

Scalpers haven . Ripped off badly with this off shoot site connected to ticketmaster. Resale site is on the ticketmaster web page (Collusion ?) , which deceives the buyer in believing all is fair and... See more

Company replied

Rated 1 out of 5 stars

This Website is incredible misleading! They are basically ticking scalpers. The price of a ticket I purchased was inflated by 250% including fees & charges, to make matters worse the ticket are almos... See more

Rated 1 out of 5 stars

I purchased refundable tickets for Van Gogh alive, then attempted to obtain a refund to change to a different time slot. This turned out to be impossible using their on line system including several a... See more

Company details

  1. Event ticket seller
  2. Hobby shop

Information provided by various external sources

Ticketmaster Resale is an open marketplace for the sale and purchase of live event tickets. The majority of tickets may exceed face value and prices are set by the Sellers of the tickets. Ticketmaster Resale does not sell tickets, set ticket prices or control the ticket inventory available on the website - we provide the platform from which other people can buy and sell their tickets.


Contact info

1.2

Bad

TrustScore 1 out of 5

3K reviews

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Rated 5 out of 5 stars

Ticketmaster Resale - you rock!!

Initally was unsure of the success I would have selling tickets to shows in Sydney I had purchased and unable to use due to an unexpected illness. A friend suggested I try and resell the tickets, so hesitantly I did. All I can say is it’s easy, lots of communication and great support. I did have to call during one sale as I was in hospital and the support I received to ensure the sale was excellent- 10/10. Payment received and all was perfect.

6 June 2018
Unprompted review
Rated 1 out of 5 stars

Tickets never got sent to us

Tickets never got sent to us, so stood outside the event unable to get in, and Ticketmaster resale aren’t open past 5pm on weekends so there was nothing we could do! Won’t go through Ticketmaster resale again.

6 June 2018
Unprompted review
Ticketmaster Resale Australia logo

Reply from Ticketmaster Resale Australia

Hi Laura,

Thank you for your feedback.
Due to the late purchase of tickets on the day of the event unfortunately in this instance tickets were unable to be supplied in time for you to view and print them before the event started. Due to this reason a full refund was processed and issued back to you on the 06th June 2018. An email and remittance advise were sent to you to the email address we have on your account on the same day.
If you would like to discuss this further please do not hesitate to get in touch with our customer service team.

Kind regards,
Ticketmaster Resale

Rated 5 out of 5 stars

Highly recommended

A very well explained process, easy to use interface and efficient service.
Sold two tickets to a sold out gig for the same price I’d originally bought them for and received the money within the 10 days forecast after the concert date.
Highly recommend!

6 June 2018
Unprompted review
Rated 5 out of 5 stars

I was pleasantly surprised at how easy…

I was pleasantly surprised at how easy and quick it was to sell tickets on the resale website. The controls applied to ensure duplicate tickets were no present also addressed some of my initial fears. Funds transfer was within the promised time window. Strongly recommend.

6 June 2018
Unprompted review
Rated 5 out of 5 stars

I purchased my ticket online the day prior to the event.

I purchased my ticket online the day prior to the event. I was a little nervous about receiving my ticket in time so emailed customer care with my concern and they replied within the hour with a reference number for me to present to the box office at the event to obtain my ticket. I presented the email and my ID to the box office and was issued with my ticket with no issues at all. All in all a great night :)

6 June 2018
Unprompted review
Rated 1 out of 5 stars

Lying thieving ticket scalping site!

Lying thieving ticket scalping site!
Be aware and do not buy from this site!
Inflated tickets being sold with wrong info.
No chance of getting your money back.

In reply to your response -
Of course you have no further orders from me as I refuse to be ripped off again!!

4 June 2018
Unprompted review
Ticketmaster Resale Australia logo

Reply from Ticketmaster Resale Australia

Hi Tony,

Thank you for your message.
We can see you got in touch with our customer service team back in January 2017, however, we do not have any orders for you since then.
If you would like to discuss anything about future orders or sales please get in touch with our customer service team who would be more then happy to assist you further.

Kind regards,

Ticketmaster Resale.

Rated 5 out of 5 stars

Excellent!

Super easy to set up the sale of the ticket. It was sold within 20 minutes of placing it on Ticketmaster Resale Australia. I will only be using Ticketmaster Resale Australia to sell any tickets from now on. Excellent!

31 May 2018
Unprompted review
Rated 4 out of 5 stars

Expensive but ultimately worth it.

The process was easy and quick, but mostly we used the service so that potential buyers has guarantees.

Ticketmaster added a huge markup, but it would have been hard to realize the same amount of net cash any other way - none of our acquaintances wanted to buy, and there are few other trusted resale sources.

30 May 2018
Unprompted review
Rated 4 out of 5 stars

Quick to sell, Slow to pay

Quick to sell. Slow to pay.

Every time I’ve had to sell tickets last minute, they always sell quickly on here. Much quicker than eBay.
Only issue is it takes a while for the money to end up in your account. They state this on their site, so I was aware but still frustrating though

30 May 2018
Unprompted review
Rated 5 out of 5 stars

Helpful customer service consultant

I was at first a bit wary and nervous about selling my tickets but the process was easy. I had trouble uploading the tickets so phoned to get advice. Had a very helpful consultant who very quickly and easily talked me through the steps. I received email confirmations and notifications along the way. Payment came about 2 weeks after the concert, which although annoying at first, was understandable.

30 May 2018
Unprompted review

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