Rescue Rod Group Reviews 

73
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the reliable, prompt, and friendly assistance provided during highly urgent plumbing situations. Clients note that scheduling appointments is remarkably straightforward, and field teams arrive punctually to resolve complex drainage blockages and complete routine maintenance issues efficiently. Consumers also deeply appreciate the approachable and highly professional attitude of the field operatives, who always take extra time to explain technical procedures and offer valuable preventative advice. Furthermore, people frequently mention that all residential work areas are consistently left thoroughly clean, tidy, and are treated with utmost respect upon final completion.

What people talk about most

Service

Customers had great satisfaction with the service, frequently highlighting prompt response times, efficient... See more

Staff

Users describe positive interactions with staff, frequently highlighting the polite, friendly, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Today Friday 16th July 2026 we had a blockage in our kitchen drain downstream of the U bend.RR were contacted at 3pm and told we had an emergency as the sink needed to be regularly baled to prevent f... See more

Rated 5 out of 5 stars

Jamie diagnosed the problem very quickly explained what was needed. Worked quickly and kept us updated along the way. He was cheerfull and showed experience in his knowledge of the system.His work w... See more

Rated 5 out of 5 stars

Highly Recommend Rescue Rod Group. Greg Hicks was very helpful and responsive when I said I needed my Septic Tank emptying as soon as possible. In fact they came the same day, no extra charge and Ben... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the initial call to request urgent assistance with a water leak to the response time and works being carried out next day. Many Thanks to the Plumber Tim, plus Mike and Robbie... See more


Company details

  1. Drainage Service
  2. also in
  3. Plumber
  4. Sanitary Inspection
  5. Septic tank service
  6. Waste water and sewage treatment company
  7. Water utility company

Written by the company

Established in 1983, the business is family owned and offers a professional service with fully trained and insured staff across all aspects of Sewerage and Water. Although based in Poole and Wareham, our mobile working technology means that we operate efficiently across Dorset, Hampshire and on into Wiltshire and Somerset with ease. We do not charge for call outs, nor do we charge for quotations, so call today and enquire about our services.


Contact info

4.8

Excellent

TrustScore 5 out of 5

73 reviews

5-star
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1-star

No recent history of asking for reviews

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4.8

All reviews

(73)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

On time and super efficient and very…

On time and super efficient and very helpful driver Andrew Kane

28 May 2026
Unprompted review
Rescue Rod Group logo

Reply from Rescue Rod Group

Thank you so much for your feedback. We’re really pleased to hear that Andrew Kane was on time, efficient, and so helpful during your service. We’ll make sure your comments are passed on to him — it’s always great to see our team recognised for their hard work. We appreciate you taking the time to share your experience and look forward to supporting you again in the future. - The Rescue Rod Group

Rated 5 out of 5 stars

Personal Recommendation

I was personally recommended to this Company, and I am so glad I contacted them. I was so worried when I called as I had a badly blocked kitchen/outside drain.
Robyn who dealt with my issue, she was kind, supportive and very well informed. Amazing Company and I would not use anyone else moving forward.

8 May 2026
Unprompted review
Rescue Rod Group logo

Reply from Rescue Rod Group

Thank you so much for taking the time to share your experience. We’re delighted to hear that the recommendation led you to us and that we could help put your mind at ease during a stressful situation.

Robyn will be thrilled to know her support made such a positive impact. we’re always here to help. - Rescue Rod Group

Rated 5 out of 5 stars

Prompt visit

Prompt visit. Friendly clear explanation
Happy to use them again if needed

13 May 2026
Unprompted review
Rescue Rod Group logo

Reply from Rescue Rod Group

Thank you for your kind feedback. We’re really pleased to hear that our engineer provided a prompt visit and a clear, friendly explanation. It’s great to know you’d be happy to use us again if needed. - Rescue Rod Group

Rated 5 out of 5 stars

Maintenance visit easily booked

Maintenance visit easily booked, Engineer Freddie did his usual efficient job aided by Marc as access lid is very heavy. Thank you both!

11 May 2026
Unprompted review
Rescue Rod Group logo

Reply from Rescue Rod Group

Thank you so much for your kind review.

We’re really pleased to hear that your maintenance visit was easy to arrange and that Freddie delivered his usual high standard of service. Marc will also be glad to know his help with the access lid made a difference.

We truly appreciate your feedback and your continued trust in Rescue Rod Group.

Rated 5 out of 5 stars

Absolutely brilliant service .

Absolutely brilliant service .
Telephoned them on Sunday of a bank holiday Monday weekend and they arrived Tuesday morning at 7:45 to empty my tank

3 May 2026
Unprompted review
Rescue Rod Group logo

Reply from Rescue Rod Group

Thank you for your fantastic review.

We’re really glad we could help, especially over a bank holiday weekend. It’s great to hear that our team were able to get to you first thing on Tuesday morning and empty the tank without delay.

We truly appreciate your feedback - Rescue Rod Group

Rated 5 out of 5 stars

Clear pricing and quick service

Clear pricing, quick appointment, quickly solved the problem and checked other drains as well.

27 April 2026
Unprompted review
Rescue Rod Group logo

Reply from Rescue Rod Group

Thank you for taking the time to leave a review.

We’re really pleased to hear that you found our pricing clear, your appointment easy to arrange, and that our team were able to resolve the issue quickly. It’s great to know they also checked the other drains to ensure everything was running smoothly.

We appreciate your feedback - Rescue Rod Group.

Rated 5 out of 5 stars

Excellent Company

This is the first time I had to call anyone regarding a blocked drain.

From my initial call to the problem being resolved, everything went without a hitch.

All staff I spoke to in the office, and Marty who sorted the blockage, were polite, courteous and so helpful.

I highly recommend this company to anyone who needs such services .

23 April 2026
Unprompted review
Rescue Rod Group logo

Reply from Rescue Rod Group

Thank you so much for your wonderful review.

We’re delighted to hear that your first experience needing help with a blocked drain went smoothly from start to finish. It’s great to know that our office team were helpful and that the engineer provided a polite, professional service while resolving the issue.

Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. - Rescue Rod Group

Rated 5 out of 5 stars

A reliable emergency service

Very quick response to deal with an emergency residential drainage issue. The engineer, who arrived within 2 hours, assessed the situation and explained clearly and how the problem will be resolved. The site was left clean and tidy. Excellent service.

14 April 2026
Unprompted review
Rescue Rod Group logo

Reply from Rescue Rod Group

Thank you for your excellent review.

We’re really pleased to hear that our team were able to respond quickly and support you during an emergency drainage issue. It’s great to know the engineer arrived within two hours, clearly explained the situation, and resolved the problem efficiently. We’re also glad the site was left clean and tidy for you. - Rescue Rod Group

Rated 5 out of 5 stars

Quick and excellent service

Quick and excellent service. The problem was identified and rectified immediately, a huge relief!

27 March 2026
Unprompted review
Rescue Rod Group logo

Reply from Rescue Rod Group

Thank you for your great feedback.

We’re really pleased to hear that our team were able to identify and resolve the issue so quickly. we know how much of a relief that can be. Your comments mean a lot to us, and we appreciate you choosing Rescue Rod Group.

Rated 5 out of 5 stars

Excellent Team Work

Excellent service from the initial call to request urgent assistance with a water leak to the response time and works being carried out next day. Many Thanks to the Plumber Tim, plus Mike and Robbie the groundsmen team for carrying out their works in an orderley and tidy way - really impressed with the finished area. Honestly we would not know works had been carried out in the garden if we hadn't witnessed it first hand.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Blocked drainage

Jamie diagnosed the problem very quickly explained what was needed. Worked quickly and kept us updated
along the way.
He was cheerfull and showed experience in his knowledge of the system.His work was very professional leaving the site clean and tidy on completion. Very satisfactory service.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service all round!!

Spoke to Dominic who was a great help and gave very good information and returned my call quickly. Andy came out in the truck and worked like a trojan, he was polite, professional and worked hard to get our tank cleared very efficiently, I have saved the company details and will be returning in future for our tank clearing. Thank you RM Liquid Disposal

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Residential Septic Tank Emptying

As a private resident I’ve been using RM liquid disposal for many years. Their efficiency and service is excellent, attending drivers always do a thorough job leaving everything clean and tidy.
I would highly recommend RM liquid disposal a very professional team.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service.

Great service.
Easy to book an appointment. Driver was punctual, polite and friendly and used his initiative.

17 March 2026
Unprompted review

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