On arrival, we found the registration desk clerk a little confused in not being able to find our reservation. It took a while for him to find it, but were happy that he put us in a wheelchair accessi... See more
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Review summary
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Reviews shaping this summary
Requested the day before that our family be in a room next to us, the lady in the am said absolutely, but after 3 pm. When we went down at 3 the man at the desk said sorry we can’t make any promises... See more
It was a bit difficult to verify that I had even successfully made the reservation. It would be nice to get an update as you go that you have finished step 1 and are in step 2... and then you have s... See more
Your advertised price is obviously a teaser. By the time you add the resort fee and the taxes the price has doubled. And I haven’t even parked my car yet… Nevertheless you have a nice hotel
Company details
Written by the company
Reservation Desk is a leader in hospitality and travel, recognized by top brands across the industry. We make booking travel simple, offering a wide range of hotel options at competitive rates through trusted partnerships with multiple providers. As an online travel agency, our user-friendly platform gives travelers access to deals at over 200,000 hotels worldwide, delivering a secure reservation experience from search to confirmation. What sets us apart from other companies in the industry is our unwavering commitment to customer satisfaction. Our 24/7 support team is always available to answer questions, assist with bookings, and provide support at every step of the process. Whether you're planning a business trip, a family vacation, or a weekend escape, Reservation Desk is here to prioritize a personalized, reliable, and secure booking experience for every traveler.
Contact info
4700 W Daybreak Parkway, Suite 100N, 84009, South Jordan, United States
- 833-456-0685
- support@reservationdesk.com
- reservationdesk.com
3.7
Average
35K reviews
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We showed up at this so called hotel i…
We showed up at this so called hotel i never seen anything like this is was so afraid to get out there were hookers
walking around with no clothes on and their pimp was yelling at them I never see something like this they fause advertising the pics they show looks nothing like what it is horrible
22 April 2026
Unprompted review
Reply from Reservation Desk
We’re sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Desk is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel’s front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at support@reservationdesk.com. We're here to help where we can and would love to hear more about your experience booking with us.
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
They entered my wrong information
When I called in and gave all of my information they spelled my name incorrectly and I wasn't able to identify that until they sent me a text message. When I tried to call back to get them to correct my name they said that they could not change my name in the system and I would have to call the hotel.
29 April 2026
Unprompted review
Reply from Reservation Desk
Thank you for bringing this to our attention. We are very sorry for the inconvenience or frustration this caused you. If you have any additional questions or need assistance, please don’t hesitate to contact us at support@reservationdesk.com. We're here to help!
Very bad customer service
Very bad customer service. The room carpet doors were dirty and old. They made me sign a contract for my car when i reserved a room and then when i was checking out noticed someone broke my car”s mirror and when i asked them to provide with the camera footage they denied to help
28 April 2026
Unprompted review
Reply from Reservation Desk
We’re sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Desk is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel’s front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at support@reservationdesk.com. We're here to help where we can and would love to hear more about your experience booking with us.
Shuttle took forever
Shuttle took forever. Hotel is noisy and lots of light when trying to sleep. Booking took awhile due to airplane and airport internet. Not a great way to celebrate my birthday! Stuck in Dallas
28 April 2026
Reply from Reservation Desk
We are happy to hear you had a wonderful experience at the hotel. Thanks for booking with us!
Making reservation was easy
Making reservation was easy. Being able to see room & details. Locking in on room rate.
28 April 2026
Reply from Reservation Desk
Thank you for taking the time to leave a review. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!
I believed that I was contacting the…
I believed that I was contacting the hotel directly. Not a third party. I was not advised of their $18 fee, then they made a mistake, ralli, they booked my room for a different day. And instead of correcting their mistake and refunding my money, they were so unhelpful and being someone on disability, I couldn't afford to pay for my room a second time and ended up sleeping on the streets for the first time in my life.
28 April 2026
Unprompted review
Reply from Reservation Desk
Thank you for bringing this to our attention. We are very sorry for the inconvenience or frustration this caused you. I will immediately share your feedback with our support team so we can look into this further. I will make a request for more information so we can look up your reservation. If you have questions or need assistance in the meantime, please don’t hesitate to contact us at support@reservationdesk.com. We're here to help!
I was given a corporate code link to…
I was given a corporate code link to use when I booked, but I didn't see anything that confirmed I was using a corporate code, so it left me with questions. I will need to check with the front desk that my charges are correct when I am there.
28 April 2026
Reply from Reservation Desk
Thank you for your feedback. We understand how important special rates and discounts can be when planning a trip, and we're sorry for any confusion or inconvenience. As an online travel agency, Reservation Desk does not have access to hotel-specific pricing; those rates are typically offered only when booking directly with the hotel. If you need further assistance with your reservation, please don't hesitate to reach out to our team at support@reservationdesk.com. We're here to help!
I stayed here recently and what should…
I stayed here recently and what should of been a great stay turned out to be a bunch of trips to the store. I called before my travels and was given wrong information about the room. I had asked about cookware do they provide or should i bring my own. I was told that they have them but could bring my own if i like. When i got there the room has an induction stove and it would not work without special pots. Which i found out when I got there. Then I was told I could buy them at Walmart because they was out of them so i couldn't rent them. I had to buy pots and pans to cook. Room could be really nice if staff would take care of it properly. The Biggest problem for me is that the bedding was dirty black hair and brown stuff all over it the quilt which was covered by a cover up and a French fry under the sheet. The floor was dirty black hair on the floor near the bed. I was very upset I went to desk and asked for clean sheets. Staff was very rude. And no one available after 8pm for help with anything.
23 April 2026
Unprompted review
Reply from Reservation Desk
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Desk is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at support@reservationdesk.com. We're here to help where we can and would love to hear more about your experience booking with us.
The room was nice and clean
The room was nice and clean. I feel like when we checked in we should have been told the hours of the pool, the restaurants available and the shuttle service should have been explained. We did not know anything since this was our first time at this hotel. I believe the person at the check in desk missed the opportunity to advertise the amentities of their facility.
RKB-Ohio
26 April 2026
Unprompted review
Reply from Reservation Desk
We’re sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Desk is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel’s front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at support@reservationdesk.com. We're here to help where we can and would love to hear more about your experience booking with us.
Quick and easy
28 April 2026
Reply from Reservation Desk
Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!
They open for checkin at 5am
They open for checkin at 5am. But they told me to wait till 1pm after I already paid
28 April 2026
Reply from Reservation Desk
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Desk is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at support@reservationdesk.com. We're here to help where we can and would love to hear more about your experience booking with us.
Reservation Desk is the quickest site…
Reservation Desk is the quickest site that I have ever used and very reliable. It was simple to use and I got instant access and response. I tried another site and I had to go through so many options that I was frustrated and confused therefore I went with Reservation Desk and what a difference 🥳
25 April 2026
Reply from Reservation Desk
Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!
Very easy to make a reservation and…
Very easy to make a reservation and follow up from the desk was appreciated.
24 April 2026
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
Very easy to do and confirm
28 April 2026
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
Buyer Beware
We booked two rooms in a bridal block. One room, in the main building, was just ok - AC was spotty, no washcloths and just two well worn towels, furniture was old. Bed however was comfortable. Our biggest problem was in the second room, which was in building number two. The room was over the cigar bar from downstairs, with blasting music until 10:00 pm and an overpowering stench from the cigar smoke. We had a 5 yr old! Their best solution was a can of air freshener. Some mention should have been made of the poor conditions in those rooms and I feel they had a lot of nerve charging full price for this room. Buyer beware when booking!! Would never recommend this hotel!
23 April 2026
Unprompted review
Reply from Reservation Desk
We’re sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Desk is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel’s front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at support@reservationdesk.com. We're here to help where we can and would love to hear more about your experience booking with us.
Room was clean
Room was clean, I stayed 7 nights and dont recall any loud guests. Was quiet. Staff I interacted with were all friendly and helpful
28 April 2026
Reply from Reservation Desk
We are happy to hear you had a wonderful experience at the hotel. Thanks for booking with us!
Great fast and easy
27 April 2026
Reply from Reservation Desk
We're so glad to hear the process was easy for you! Thanks for your feedback, we appreciate it!
I thought I was talking to the actual…
I thought I was talking to the actual hotel. You charging $17.99 is WRONG!
28 April 2026
Reply from Reservation Desk
Thank you for your review and feedback about the service fee. This fee helps support the 24/7 customer service we provide to help with any questions before, during, or after booking your reservation and ensure your experience is as smooth as possible. If you have further questions or need assistance, please don’t hesitate to contact our support team at support@reservationdesk.com. We’re here to help!
Staff experience
I would recommend you NEVER spend a night at a Comfort Inn, especially in Cave city Kentucky. We could not hook up to the internet and the clerk BOB couldn’t care less. He gave us a number to call and we did. Nothing happened. He said that it was not his problem and he could do nothing to make it right. I will never stay in another COMFORT INN. The room was dated and just average.
25 April 2026
Unprompted review
Reply from Reservation Desk
We’re sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Desk is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel’s front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at support@reservationdesk.com. We're here to help where we can and would love to hear more about your experience booking with us.
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