On arrival, we found the registration desk clerk a little confused in not being able to find our reservation. It took a while for him to find it, but were happy that he put us in a wheelchair accessi... See more
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Review summary
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Reviews shaping this summary
Requested the day before that our family be in a room next to us, the lady in the am said absolutely, but after 3 pm. When we went down at 3 the man at the desk said sorry we can’t make any promises... See more
It was a bit difficult to verify that I had even successfully made the reservation. It would be nice to get an update as you go that you have finished step 1 and are in step 2... and then you have s... See more
Your advertised price is obviously a teaser. By the time you add the resort fee and the taxes the price has doubled. And I haven’t even parked my car yet… Nevertheless you have a nice hotel
Company details
Written by the company
Reservation Desk is a leader in hospitality and travel, recognized by top brands across the industry. We make booking travel simple, offering a wide range of hotel options at competitive rates through trusted partnerships with multiple providers. As an online travel agency, our user-friendly platform gives travelers access to deals at over 200,000 hotels worldwide, delivering a secure reservation experience from search to confirmation. What sets us apart from other companies in the industry is our unwavering commitment to customer satisfaction. Our 24/7 support team is always available to answer questions, assist with bookings, and provide support at every step of the process. Whether you're planning a business trip, a family vacation, or a weekend escape, Reservation Desk is here to prioritize a personalized, reliable, and secure booking experience for every traveler.
Contact info
4700 W Daybreak Parkway, Suite 100N, 84009, South Jordan, United States
- 833-456-0685
- support@reservationdesk.com
- reservationdesk.com
3.7
Average
35K reviews
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Definitely Will Stay At This Hotel Again
We stayed for a couple nights last week. Very nice hotel. Quiet, friendly staff, bed was comfortable & good location. Did not hear road traffic at all. Nice breakfast. Great coffee! Definitely will stay there again!
19 April 2026
Unprompted review
Reply from Reservation Desk
We are happy to hear you had a wonderful experience at the hotel. Thanks for booking with us!
Misleading
They make it look like the direct hotel site when it’s not. Couldn’t cancel after booking and the number to call isn’t valid.
27 April 2026
Reply from Reservation Desk
Thank you for sharing your review. We're sorry for any confusion between our booking service and the hotel. Reservation Desk is an online travel agency that provides booking services for over 200,000 hotels worldwide, but we are not affiliated with the hotel itself. Thank you for booking with us. If you need further assistance with your reservation, please feel free to contact our support team at support@reservationdesk.com. We're here to help!
At first I was happy with how easy it…
At first I was happy with how easy it was to book and it would have been worth the extra hidden fees to make things easier on myself. Then when I arrived at the hotel, they did have a reservation for me. That part got handled and then in the morning I got a call from the hotel manager and she said the room wasn't payed for and they needed a card to charge. Mind you I have a sick child that I was taking from one hospital to the next. It took me all morning until about 30 mins to check time for me to get everything hashed out. Even then im not sure the hotel got there money. It was a horrible experience and put me through very unneeded stress. I wouldn't recommend using this. They said they would give me a refund, but im sure that is true.
25 April 2026
Unprompted review
Reply from Reservation Desk
Thanks for your review. You always have access to one of our live agents when booking with Reservation Desk. Our expert team is available 27/4 for questions or concerns, at any stage of the process. Please don’t hesitate to contact us at 866-994-7415. We’re always here to help!
I was tricked into thinking I was on…
I was tricked into thinking I was on the hotel site.
28 April 2026
Reply from Reservation Desk
Thank you for sharing your review. We're sorry for any confusion between our booking service and the hotel. Reservation Desk is an online travel agency that provides booking services for over 200,000 hotels worldwide, but we are not affiliated with the hotel itself. Thank you for booking with us. If you need further assistance with your reservation, please feel free to contact our support team at support@reservationdesk.com. We're here to help!
Reply from Reservation Desk
Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!
Reply from Reservation Desk
Thank you for taking the time to share your review with us. At Reservation Desk, we strive to consistently deliver outstanding service and support to all our customers. It's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We're happy to know you had a positive experience with us. Your feedback is always important, and we appreciate that you chose to book with us. We look forward to your next booking and the opportunity to continue exceeding your expectations.
Clear and easy directions to complete…
Clear and easy directions to complete reservation.
28 April 2026
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
Everything seems to be clear but I…
Everything seems to be clear but I thought I was booking direct not through a second or third agent.
28 April 2026
Reply from Reservation Desk
Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. We carefully consider every customer's feedback about the booking experience to continually improve our services.
Room could use some upgrades
Room could use some upgrades. Needs better shade on window, the street light was so bright it was hard to sleep. Lot of people in the hallway making noise all night again didn't get any sleep. Will not stay here again.
23 April 2026
Reply from Reservation Desk
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Desk is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at support@reservationdesk.com. We're here to help where we can and would love to hear more about your experience booking with us.
Booked smoothly
28 April 2026
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
My experience was great
My experience was great. It is a user friendly, easily navigated booking process. I appreciate the ease with which I was able to navigate the website.
28 April 2026
Reply from Reservation Desk
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
Easy to use.
28 April 2026
Reply from Reservation Desk
Thank you for taking the time to leave a review. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys an effortless and hassle-free booking process. We look forward to your next booking with us!
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
I spent hours pricing third party sites…
I spent hours pricing third party sites for comparison. When all I had to do was go straight to the hotel to reserve for the best price.
28 April 2026
Reply from Reservation Desk
Thank you for taking the time to leave a review. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!
Terrible customer service
Terrible customer service. The agent advised me poorly, and I cancelled a non-refundable reservation while on the phone with her, then she told me I couldn’t get a refund AND I couldn’t have the reservation back. Thieves!! I got the hotel to approve the refund and they got the money back and still wouldn’t refund me, so I got them $350 that the hotel meant for me to have because I booked directly with them after the nightmare of booking through their website. Never use this untrustworthy company, they just book through Expedia and other websites anyway.
Thank you for the phone number that I have called multiple times and was denied access to a supervisor and was told different information by each agent. Train your staff! I will be making a complaint to the BBB and have reopened an investigation with the credit card company because the hotel sent confirmation that they approved my refund but you won't give it to me. Not a good way to run a business.
27 April 2026
Unprompted review
Reply from Reservation Desk
Thanks for your review. You always have access to one of our live agents when booking with Reservation Desk. Our expert team is available 27/4 for questions or concerns, at any stage of the process. Please don’t hesitate to contact us at 866-994-7415. We’re always here to help!
Good process
28 April 2026
Reply from Reservation Desk
Thank you for leaving a 5-star rating. We look forward to your next booking with us.
Bait and switch
I originally looked at a specific hotel with a hottub on deck & selected the 1 bedroom suite as your site had a great cost. As soon as payment went through I looked at the suite details. No hottub.
I called reservations line & the guy coukdnt help answer so I called the actual hotel. He said a suite with hottub wasn't even an option those dates. I called back to your reservations line. The lady said she couldnt move dates & to cancel and rebook for the dates the hotel said. Once I canceled that room & price were gone. I had to go to another 3rd party, to book. Mind you this was my 1st time trying your services
28 April 2026
Reply from Reservation Desk
Thank you for your review and feedback. We sincerely apologize if any information or photos provided did not meet your expectations. As an online travel agency, we rely on the hotels we partner with to supply accurate descriptions and images of each property. We appreciate you bringing this to our attention and will do our best to improve our service. If you need further assistance with your reservation or have additional concerns, please don't hesitate to contact our support team at support@reservationdesk.com. We're happy to help!
I spent 4 fabulous days at The Hive
I spent 4 fabulous days at The Hive. From the moment of arrival right up until departure, I was acknowledged and treated with kindness and respect from all members of staff I encountered. Shout out to Angel @ reception! Massive shout out to the cleaning crew! Thank you for your thoughtful service. To the crew, Javier, Monica, Alejandro, Rogelio, Felix, Josue and Jaiber nuff respect every time!! Thank you for all the food, drinks, dancing and fun at The Hive!🇯🇲❤️🇲🇽
#cancun #thehive #mexicovacay
6 April 2026
Unprompted review
Reply from Reservation Desk
We are happy to hear you had a wonderful experience at the hotel. Thanks for booking with us!
Favorite place to stay...
I got a room but it didn't say if it was 2 queens or a king ( not sure if I didn't skip it but I read all info). Got my confirmation so I'll find out when we get there.
27 April 2026
Reply from Reservation Desk
Thank you for choosing to book with us. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
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