Residential Gates Reviews 30

needed new locks and handle Jason sorted me out no problem excellent service as usual

Brilliant customer service, needed advice on parts for a gate I had already bought. Even though I didn’t purchase the gate from these Jason was great with suggestions and helpful tips. Delivered earlier than expected. Would happily use again.

Extremely helpful from the ordering process to installation. Answered all my queries with their online chat portal. Would highly recommend.

We purchased a gate with a custom colour, it came exactly to our speficiation and a high quality finish.

James' installation team was efficient, tidy and very friendly.

Thanks Residential Gates!

Great Service. Great looking gate. Really easy to install. Slight delay on delivery but great communication so no issues. We had a hinge cap missing when unpacked. I emailed and this was sent the next day. Would highly recommend the product and the company.

It was very easy to order and verify the correct size with the company. The gate was delivered well packed. Whilst it was difficult for my wife and I to install it, as we are both in our mid-70s, small and not very strong, we eventually managed it and are very pleased with the end result. If we had been a few years younger it would have been easy.

My only critism is that 3 of the 4 rawlbolts failed in that the nut ripped the metal tube and so they could not be tightened - they just spun around. I went and bought 4 'real' substantial RawlBolts from Screwfix, which cured the problem - however, it was difficult to extract the failed rawlbolts which wasted 1/2 day. So, look at the supplied rawlbolts and if you have any doubts, don't use them and go and get some proper ones.

Apart from that the gate is very good, better than wood and plastic gates and so I would recommend them.

Gate arrived with missing screws, so was unable to fit locking mechanism to the gate. Had to leave the gate unsecured until I contacted the company. The screws originally supplied are too short, which made me think the locking mechanism was meant to flush with the gate. This is incorrect, not very clear on the website and instructions are vague and incorrect.

Tried to resolve the issue with the company, however, they are too slow at responding. My husband has took is own initiative and purchased screws himself from Amazon and B&Q.

Really disappointed with the company, when originally, I thought they had really good service. Unfortunately, I would not recommend as we are now out of pocket.

For information on delivery timescales, the company can only chase their supplier and the 5 days lead time can be very inaccurate.

Composite gate is great quality, works well and looks great. After finding missing parts, the customer service has been outstanding. They acknowledged my issue and fast tracked the parts out to me with no hesitation. Very polite and apologetic. Would highly recommend!

Excellent quality gate and very

2 weeks later and still no gate delivered that was supposed to take 5 days. Poor communication throughout. It’s no wonder they don’t have a phone number on their website. That should have been a reg flag from the beginning. 6th May today and no gate and having to chase the courier myself who inform me it will be days. Please refund my order and cancel it.

Purchased the curve guard gates from here and so happy with them! Looks far more elegant than our old battered wooden gate and was simple enough to install. Have recommended to a few neighbours who have passed comment on how good they look

Really pleased with our new side gate from Residential Gates. From start to finish, Jason was great to deal with—clear, friendly, and always quick to respond. He guided us through the options, gave a fair and honest price, and checked in after the installation to make sure we were happy.

The gate itself is excellent quality—solid, secure, and looks great. The fitting team I hired did a neat and professional job, and everything was finished on time and to a high standard.

Highly recommend Residential Gates for both their product and customer service

I recently purchased a gate from Residential Gates, and I couldn’t be happier with the entire experience. A friend recommended the company to me, and from the moment I visited their website, I was impressed. It’s modern, informative, and incredibly user-friendly—something I really appreciate as someone who notices those finer details.

Placing an order was simple, delivery was prompt, and any questions I had were answered quickly and thoroughly by Jay, whose customer service was outstanding throughout.

The gate is now installed and looks fantastic—stylish, high-quality, and exactly what I was hoping for. Even my neighbours were so impressed that they’ve since made their own purchases from Residential Gates.

Exceptional service deserves recognition, and this company truly delivered. If you’re in the market for a modern, stylish gate, I highly recommend Residential Gates. Thank you once again for a great experience!

Visited the website and opened a chat with Jason. Gave him the measurements for my 2 gates and he advised that one would be off the shelf but the other needed to be manufactured for a fraction more cost. I paid the same day using their convenient invoicing system. As. I had a bespoke gate I was told that it could be 21 days…which it wasn’t as it was only 14…fantastic. They turned up on time and I fitted today. I couldn’t be happier with the result. Fantastic gates, All of the parts I needed including wall fixings were included. I would highly recommend this company and won’t hesitate to use them again. Thank you.

Prompt delivery and good customer service answering my queries. Easy to install. Really happy with the quality and look. Had several positive comments from passers by.

Wow! Where to begin!!?

I’d been researching for a driveway gate for two years and had had some back and forth with RG during that time. Whilst the cost was definitely well above the going rate, the gates displayed on the company website looked solid, slick and secure. Also, all of my Qs were answered swiftly and informatively by RG.

I finally placed my order in December 2024 and to my huge disappointment the gates were too small for the ‘bespoke’ measurements I’d provided. I went back over all of my comms and measurements and struggled to understand how this could have happened. Still do.

When I reached out to RG there was no acknowledgment or accountability for the mistake, but I was entirely to blame … still trying to wrap my head around that one!

In addition and because this ‘too small “bespoke” gate’ could not be repurposed I was told that there was no refund, return or exchange possible.
So my only option was to buy another gate and hope that the size would be right second time round!!!

I should add at this point that I was also disappointed with the flimsiness of the gate and the lack of robustness that had been clearly miss sold by the photos on the company’s website.

I should have just moved on and moved away from RS at this point!

So I ordered another gate, the additional cost of the lock and fitting included, and then had to find someone to install the gate … would you buy windows and then have someone else fit them - NO! Again, I did not heed common sense.

New posts had to be installed so that the gates could hang properly though they still sag in the centre. After several call outs we eventually got it right but with all the swinging in the wind we also had to purchase and have installed a dead bolt.

A few weeks on and now the gate lock has given up the ghost so we can’t even lock the gate. An expert locksmith came round and asked “which cowboys installed the lock”? I was embarrassed to have to reply that it was the manufacturer!
An utter bodge job! Fortunately I could use the lock from the original gate and refit.

So 3 months on, 2 gates down and well over £3k down the drain, I am still trying to ‘make do’ with what is not fit for purpose, not secure, doesn’t work and now doesn’t even look good.

My lesson learned: NEVER purchase from a manufacture who will not install their own product.

Purchase with GREAT caution!!

I’ve been handling all of Residential Gates local installations across the West Midlands. Their products are top-notch, reliable, and a pleasure to install. Fantastic company to work with.

Everything about this worked perfectly for us. From the clear informative website to the final product and finish. The customer service was outstanding, coming back to me quickly as I needed a slightly more bespoke approach. They were able to suggest an easy solution and ensured that the product guarantee remained valid via a covering email. The fitting and fixing was straightforward enough for a competent DIYer like me to do and it simply looks stunning. It really has a premium look and feel from the solid smooth hinges to the secure closure and locking action. We would thoroughly recommend this company to anyone.

Purchased a set of driveway gates and not going to lie they look really good. However, they are flimsy, light and a huge waste of money.

For £2k I really expected better quality. The middle of the gates has loads of movement, solved some of his with a deadbolt, should come with one of these but they charge extra (£65 to be exact haha).

You have to cut the posts to height with an angle grinder, not really something you should have to do for the price of the 'bespoke' product. After cutting, it needs some touch up paint, yet again none supplied but you can buy for extra money!

The lower spigots should be able to be post mounted as you need to make sure your driveway is completely level otherwise. Floor mounted spigots is a terrible idea.

So in conclusion, I have shelled out £2000 for gates that look decent but will probably only last 5 years I'd say and not much help home security wise with the amount of movement and flimsiness of them.

I have recently bought two gates, both great products and well engineered. I needed to check the delivery date of the first gate and was unable to contact the company! They don’t publish a phone number and their chat bot was playing up! They got back to me eventually, but I felt the inability to speak to the company was awful, I nearly cancelled as a result.
The delivery team were exceptional.

ordered a gate from these paid over £400 only to find out after unpacking it they only drill them for disable people in wheelchairs my gate is 2000mm high and they put the handle 940mm from the bottom to the handle and 1005mm from the top to the handle which looks absolutely stupid and wrong told the company and basically told me tough there attitude is they are right and wont do anything to correct it they got there money and washed there hands of it no tell number so you cant speak to them email takes for ever and when they did finally respond all I got was it so disabled people can open it sorry but I'm not a commercial property its for my own house but they was not interested they didn't even want to help me with a solution even though I gave them 3 different ideas but they said they wont there customer services are so bad its laughable if I was told or knew that they only make all there gates with handle so stupidly low I would never of used them I feel cheated conned and offended I now have a gate that is an embarrassment to even think about using so be aware there are plenty of proper well run company's that do a far superior job than this awful place I hope your proud of yourselves