I would rate it ZERO, if there was an option... I came across their takeback scheme when looking for school shoes on the Kickers website. All sounded simple and straight forward. However, after I sen... See more
Company replied
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Decent clothes at a large mark-down on standard prices. Everything I’ve bought has been in v good condition, any repairs have been basically invisible. Definitely worthwhile if you’re looking at... See more
On four separate occasions have tried using different M and S £5 Reskinned Vouchers and on all four occasions it comes up that the voucher has already been redeemed. I definitely ordered within the... See more
Company replied
Super helpful staff and great brands/items Bought a pre-loved Finisterre rain jacket which was a described however there was an issues with the inside seam not mentioned on the listing. Spok... See more
Company details
Written by the company
At Reskinned, our mission is to make buying pre-loved fashion feel just as good as shopping new. By partnering with brands like Sweaty Betty, Finisterre, Oliver Bonas, TALA, Hush, Seasalt Cornwall, Kickers, and Dune London, we keep great clothes in circulation for longer. We've got the best brand-approved deadstock and takeback items, all carefully hand-picked and Ozone cleansed to reach you in top condition. From returned pieces to overstock, and styles that just didn’t fit with the season, we refresh, repair and resell them at up to 60% off RRP, so you can shop sustainably for your favourite brands. When you support Reskinned, you support the circular economy. Together, we can prevent great clothes from gathering dust and ending up in landfills. We believe there is a better way to dress our future, and we are inviting you to join the revolution. Are you in?
Contact info
Unit 5 Maskell Industrial Estate, E16 4ST, London, United Kingdom
- hello@reskinned.clothing
- reskinned.clothing
3.5
Average
29 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Inefficient sellers who use YODEL
9/April/25 This company uses YODEL ( enough said) Bought two items with them through eBay, both got lost in courier system. “Customer Services” not really interested, sending me sarcastic message telling me that I had to fill in a “Denial of receipt form” via a “link” that wasn’t supplied. All delay tactics. This wasn’t my job to do, as the responsibility is the seller’s to locate their lost merchandise. The tracking alone would demonstrate that the packages never arrived to their destination. When it came to refunds, reskinned only refunded one item. Therefore, ebay had to step in. A lot of wasted time trying to communicate with Yodel, seller and eBay. The whole experience was like having a tooth extraction with no anaesthetic.
9 April 2025
Unprompted review
Reply from reskinned.clothing
Hi Claudia,
We're really sorry to hear about your experience—it’s absolutely not the level of service we aim to provide. We understand how frustrating it is when deliveries go wrong, and we completely agree that receiving your items should never feel like a tooth extraction.
We use Yodel for many of our deliveries, and while the vast majority go smoothly, it’s clear that in this case, something went very wrong. We appreciate your feedback, and we’re actively reviewing our courier processes to prevent situations like this from happening again.
Regarding the Denial of Receipt form, we’re sorry for any confusion caused—we understand that missing information or tone in communication can make things more difficult, and we’ll be looking into how we can make that process clearer and more supportive in the future.
As for the refund, we're glad to see that both items have now been refunded, though we’re sorry it took longer than it should have. We appreciate your patience while that was resolved, and we understand how frustrating it must’ve been to chase this up across multiple channels.
Thanks again for the honest feedback. It helps us grow and improve—and we truly are sorry that your experience didn’t reflect what we strive for as a company.
Warm regards,
The Reskinned Team
Fab!
Great section of items, all the clothes are in really good condition and the delivery was very quick… fab experience all round!
31 March 2025
Unprompted review
My favourite place to shop!!
20 March 2025
Unprompted review
Brilliant website & concept!
Brilliant website & concept! I got some Tala & Sweaty Betty items for half the price of the original RRP. The website was easy to use and they arrived within a few days in amazing condition. A very happy customer :)
2 April 2025
Unprompted review
Earned my trust
Earned my trust.
At first I was doubtful about buying 2nd hand and was unsure about the quality, reliability. But my experience with them was great and defo made me want to buy more from them in the future.
5 March 2025
Unprompted review
Sustainable and simple
This website is a gem for sustainable fashion and it’s super user-friendly. Highly recommend it 🌿✨
3 April 2025
Unprompted review
Eco-chic
Shopping with Reskinned is a simple way to be more eco-friendly without compromising on quality. Definitely worth checking out!
3 April 2025
Unprompted review
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