Responsible Life Reviews 2,207

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and pleasant demeanor, making every interaction smooth and clear. The service provided is frequently highlighted as exceptional, with many people appreciating the efficiency and ease of the overall process, from initial contact to successful completion. Reviewers are particularly impressed with the detailed explanations and unbiased advice received, ensuring they fully understand every step. Consumers also commend the excellent customer service, noting that advisors are highly knowledgeable, responsive, and always available to answer questions. The user experience is described as straightforward and stress-free, with many appreciating the personalized approach and the feeling of never being pressured.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight the... See more

Customer communications

People report positive experiences with contact. Customers praise the regular and clear communication, with... See more

User experience

Customers had positive experiences with the user experience. Reviewers consistently highlight that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish. Susan Chessor was very pleasant and polite throughout all our conversations. She explained the process of equity release throughly at every stage, by ensuring that I was fully aw... See more

Rated 5 out of 5 stars

Paul Hood gave us full and frank independent advice about our Aviva equity release mortgage, and our wish to secure additional funds He visited us at home, and then approached Aviva to ascertain... See more

Rated 5 out of 5 stars

Our Advisor, Glenn Pennington was a pleasure to deal with, he explained how the system works and answered any queries without complicating anything. The whole process went through without a hitch a... See more

Rated 5 out of 5 stars

We quite by accident, through the Daily Mail article on Life Time Morgages, came across Responsible Life who specalise in Life time Mortgages for the over 50's. After our initial contact we were all... See more


Company details

  1. Financial advisor
  2. Alternative Financial Services
  3. Mortgage broker
  4. Pension fund

About Responsible Life

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Frequently asked questions

Responsible Life was founded in 2010 and has since provided clear and trustworthy advice to thousands of homeowners.

Since then, we are delighted to have expanded our service offering to include such brands as Royal London Equity Release Advisers, Responsible Equity Release, The Retirement Mortgage Service, and The Telegraph Media Group Equity Release Service.

We are proud to offer UK homeowners over the age of 55 a holistic service, investigating your personal circumstances and evaluating a range of financial solutions to find the one best suited to you. Whether you are looking to clear an existing mortgage, gift an early inheritance, or boost your disposable income, we are here to help.

Our nationwide team of specialists is on hand to meet with you and discuss your goals and ambitions. To find out if you could be eligible and to arrange your no-obligation advice appointment, get in touch with us today at 0800 048 5807.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Tracy James

After giving much thought to the idea of Equity Release and learning that Responsible Life are highly recommended, I embarked on my journey! I was very fortunate to meet Tracy James, FA who has been amazing. Tracy was very interested in getting to know me and my situation and took time and care to ensure that I fully understood the whole procedure and whether Equity Release was right for me. At no time was I pressured into making a decision. Tracy was very professional, kind and patient throughout and I would have no hesitation in recommending her.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

I first met Paul nearly 2 years ago

I first met Paul nearly 2 years ago, when I first looked at equity release. I found him honest and helpful. I thought I’d go with the release with him at that time. But changed my mind during the process. Mostly I thought I would manage without. As it’s a big decision to take. So now one year on and a lot of thoughts. I decided to contact him again about equity release. He was helpful and honest, told me the disadvantages. So I have now decided to do it with no hesitation.I can recommend him to anyone who thinks seriously about it.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Brett Humphrey and clear advice

Brett Humphrey asked us to explain our reasons for looking into equity release and then explained the options. His clear advice gave us the confidence that we were taking the correct action and allowed us to decide on the best option of the two presented.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Mike Lockley

Mike Lockley. At all times extremely professional. The advice given was concise, easy to understand and unbiased. He took the time to fully understand our reasons for choosing Equity Release and then found us an excellent company in which to place our business. Looked after us for the complete procedure until successful conclusion. A job extremely well done.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Richard

My discussions Sharon Coatalen about equity release were very concise Sharon understood my reasons for equity release and guided me through the process and made feel at ease with it. Sharon kept me informed in every step in the process right up to the money being released. I would recommend Sharon to anyone thinking of equity release

18 September 2025
Unprompted review
Rated 5 out of 5 stars

The review says it all

The friendly objective way in which Malcolm Severs approached our needs, made our decisions straightforward.
At each stage we were completely confident that the advice we were receiving was totally in line with our requirements.
Malcolm whilst very professional was able at all times to allay any doubts we may have had.

27 September 2025
Unprompted review
Rated 5 out of 5 stars

All my questions were answered clearly…

All my questions were answered clearly and timely making the whole procedure easier to understand.
Mr Humphrey listened and learned about my family and my needs which enabled him to put together a programme to suit my needs.
Mr B Humphrey is a very knowledgeable person and was able to guide me through such a life changing decision.
With his listening skills, kindness and wealth of knowledge he was on hand at anytime.
As soon as I felt Equity Release was right for me I was guided step by step. Each step was supported and very clear.
This is a life changing decision and my life has been lifted - enjoy ☺️ Many thanks.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

At ease all the way with Susan Chessor

We were kept aware of what was happening at each stage of the procedure having had all of our questions answered in language that was easy to understand and follow. At no time were we pressurised into making any decisions, in fact the full explanations helped us to make up our minds quickly. We felt comfortable at every stage of the way and could not have been guided any better.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

people who can trust

when you get a company you can trust it makes the transaction so simple Rebecca explained everything and helped us to complete the deal a truly remarkable professional person and I would recommend her to anyone
mark

19 September 2025
Unprompted review
Rated 5 out of 5 stars

So easy to deal with..

From start to finish our equity release enquiries went very smoothly, Susan our FA was very knowledgeable about the subject, and helped us through the whole process start to finish. She just extruded calmness, professionalism and humour throughout the entire long drawn process, was very easy to talk to and with.
We were kept up to date and well informed at every step of the journey, each stage being explained quite clearly.
I would recommend Responsible Life to anyone thinking of going down the equity release route.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Successful outcome

Sharon made a complicated process as straightforward as it could have been. She was always there for guidance and support (and unfailingly cheerful). Thanks for the help and support.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Susan Chessor

Susan was extremely helpful in giving me advice. She answered my questions and always called and/or emailed me as promised to keep me updated.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Good advice and helpful

We used this company as they had good reviews and were registered.
We had 2 meetings with Sharon she explained things really well and got us to explore options we hadn’t really considered. This proved really helpful. There wasn’t any hard sell and we didn’t go forward with the equity release but would definitely use this company again and would thoroughly recommend Sharon to our family.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Sound advice and great service

We were very happy with the advice and service provided by Sammi Atkinson. Sammi explained the process clearly and succinctly and answered all our questions. This gave us the confidence to proceed with the application and accept Sammi advice. We were kept informed of progress by phone during the process. We can thoroughly recommend Sammi.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Rebecca Moore made everything so easy

Rebecca Moore made everything so easy, she explained everything to us and answered all our questions in great detail . She took the time to ensure that we understood everything and were completely happy.It was a pleasure to work with her. Thank you for your help.

9 September 2025
Unprompted review

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