Restaurant.Lighting Reviews 106

AVOID!!
I would like to draw your attention to some socalled "Shops" on IG that sell a cheap ripoffs of designer lamps like the "Wick" candlestick lamp. These are socalled "Drop-shippers" from China, that sell cheap ALI/Temu quality under the guise of being either based in Sweden or in NL. Restaurant.Lightning (so called based in Sweden) Ambiance-Verlichting (so called based in NL) and Creative.Lightning_. It is very frustrating to connect with any of these, they either do not react at all (Restaurant.Lightning), or keep stalling, by sending multiple emails (AmbianceVerlichting). Pls read further on Trustpilot for reference. Avoid at all costs! If there is a problem you will probably loose the money you payed for these phony products!

UPDATE: 07 Feb. 2025: Contacted Klarna for a refund but to no avail at this point. They seem to have had contact with this webshop, and Klarna received proof that the item was sent. But when I send them an email, they do not react. I wrote them I wanted to cancel my order, they did not react. I wrote them I would refuse the parcel at the door, they did not react. So I refused the parcel at the door and it went back to them, but they've never let me know if they had received it, off course, what else is new with these criminals! There is no returnaddress on the shippinglabel (very clever) only *****, so I have no proof really it was sent back to them, only the shipping-code. Klarna paused my payment again, so let's see what happens next! AVOID at all costs, or you loose your money if there is a problem!

UPDATE: 18 Feb. 2025
Finally received an answer from the shop. They want to do a re-delivery and then I can send the parcel back to them! Now, if they can re-deliver they know the location of the parcel, as they first stated it would be in a location close to my address and after a certain time will be destroyed.
I replied that I don't want a re-delivery but want my money back. Since they are lying about the location of their webshop, it is not in Sweden but in China, I think I am, by law, not beholden to anything they state in their policies. There are also discrepancies in their refund policies, as required by law.
Will update when I know more!

Update: 20 Feb. 2025
This morning I found out that this webshop changed it's name, at least in the Klarna App from Restaurant.Lightning to Nordic Empire AB.
Contacted Klarna again, they paused my payment again and they will look into it, again. If this goes on like this I'm going to go to my lawyer.
AVOID AT ALL COSTS!

I purchased a Nordic candlestick light as a gift for my wife for Christmas. It was delivered on 11/14/24 and first used on 12/25/24. It was used once, then suddenly died and will not charge. The company has not responded to any emails. I would avoid this company. As others have noted, the products are shipped directly from China.

Do not use this company, products come from China. They are not UK based if you don’t like it returns are a total nightmare! You have to find the unique tariff code and the recipients tax code , enough said. Avoid

Do not order from this company. I ordered two rechargeable lamps for a total of $160.00 US. I got a notice package sent then tracking system did not change for over a week. I contacted vendor and got a glib response with no indication of delivery. A week later, the tracking system had not changed. I contacted the vendor several times that week with absolutely no response. I then cancelled the order — still no response. Following that I contacted my bank to file a fraud claim.

"Sent the wrong item and doesnt respond to emails."

sorry the problem was my email, not thier customer service.

negative review changed to positive review

I wanted to send back the articles as they didn't meet my expectations qualitywise as they are from China and not from Scandinavia how you can read in the website. So it turned out that I should have to send the articles back to CHINA!!! on my costs which is of course ridiculous as the transports costs would be higher than what I paid for 2 lamps. Yes they offered me a price reduction but still I have paid for two lamps which I do not like at all and one of those is even broken and I can't use it is not possible to recharge it!!! All not very serious and very disappointing. So the paidback- and send-back-policy is totally fake!

Customer service was very responsive when I had a question about my order. The product is great, and I appreciate how smoothly the entire process went.

This was my second purchase and I'm overall very happy with both the products I have received and the customer service.

Okay so the shipping was slightly longer than what I thought it would be. But once my table lamps arrived I was thrilled. Looks great and works great

The lamp is beautiful and works well, but it took a little longer to arrive than I expected. Overall, though, I'm very satisfied with the quality and the way it looks in my home.

I got my lamp during a sale and couldn't be happier with my purchase! The discount was great, and the lamp itself is fantastic.

The table lamps I ordered arrived quickly and in good condition. They look great and works just as described.

Very pleased with my purchase. It arrived in a timely manner and was well packaged.

There was a slight mix-up with my order, but customer service took care of it right away.

Great experience overall! The product is exactly what I was looking for, and it adds a perfect touch of elegance to my room.

The item arrived in good condition and looks fantastic. The only minor issue was that the color was a bit different from what I expected, but it still complements my space beautifully.

Bought a super nice lamp with a fan. You can dim the lamp, and the fan has 3 settings, with a remote control included. Works great, and I am very satisfied with this nice lamp with built-in LED lighting.

The spotlight are decent for the price. They illuminate my garden well enough, though I expected them to be brighter. Installation was easy and the product arrived in good condition. Overall, a satisfactory purchase.

The lamps I ordered are pretty and great. They have a simple design and provide enough light for my desk. Nothing exceptional, but they get the job done. Delivery was fast and the tracking info was accurate.

The wardrobe motion lights are perfect for my situation. They turn on immediately when I open the door, making it easy to find clothes. Super convenient and reliable. The installation was quick and easy. Highly recommend these lights!