I'm not even a paying user of their platform and they gave live on-demand support with an actual person. This is unheard of in tech. I literally have only a few bots following me - these guys are seri... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The ease of access to support is amazing and the speed of help to resolve all our issues was incredible. Really know that no matter what is happening there is someone moments away to walk us through... See more
SOOOO grateful for this support! Thank you for being available for us after hours-- when we needed it. We have a big broadcast event tomorrow with high stakes and it means the WORLD to be able to ha... See more
Restream customer support is, no exaggeration, the best tech support I've ever received from any company, and I've worked in the IT industry for 40 years. All the support staff I've dealt with have be... See more
Company replied
Company details
Written by the company
Restream helps content creators produce high-quality live videos with ease. Whether you're a business, church, gamer, or podcaster, you can stream on Facebook, YouTube, X, Twitch, your own website, and much more at the same time. With Restream, you can run live interviews, announce company news in real time, host live shopping events, record podcasts, broadcast offline concerts and conferences, conduct Q&A sessions, demo products, or stream gameplay. Our most beloved tools? A multistreaming plugin for software like OBS, web-based studio, pre-recorded streaming, live guest invites, video clip trimming, QR codes for live sales, and multi-chat. Join 6M+ streamers who trust Restream to amplify their live presence across all channels.
Contact info
515 Congress Ave, Suite 1050, 78701, Austin, United States
- support@restream.io
- restream.io
4.6
Excellent
504 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
Great experience. Their service works well. I’ve tried a few different methods and other companies for multi streaming and honestly Restream is by far the best and easiest to use. It works well, their chat all in one place is super useful and even their free tier works great. I recently upgraded to their 1st paid tier and I’m so far very happy with the additional features I have. There pricing was clear and I check and unsubscribing looks to be easy which is always good when a company makes that process transparent.
Overall I recommend restream
24 November 2023
Reply from Restream
Thank you so much for such a positive and detailed review. It means a lot to us to hear the pricing was clear and that you enjoyed the additional features you unlocked. Thanks again for streaming with us and being awesome!
Still learning but so far so good
Still learning but so far so good. Easy to use and very efficient.
30 November 2023
Reply from Restream
Thank you for taking the time to share your experience. Feel free to contact our support team if you need help while learning.
I did not know how to broadcast my…
I did not know how to broadcast my Facebook post on Restream
26 November 2023
Reply from Restream
We are sorry to hear you're having trouble with your Facebook stream. Our support team is always here and ready to help 24/7. There might be a mix-up with how the streaming is set up. Please message us in the chat, and we'll sort it out together.
The ease of using the platform and…
The ease of using the platform and above all the responsiveness from support when you have a problem is amazing.
1 December 2023
Reply from Restream
Thank you for your kind words! This feedback means a lot to our support team! ❤️
Many many streaming stucks
Many many streaming stucks, servers have many many streams and in high hours nothing works fine.
Its very expensive without web player in low cost plans.
I had working this service with ndi cameras for 3 years, today restream have many streamings accounts with many streaming problems.
21 November 2023
Unprompted review
Reply from Restream
Thanks for your honest review. We're sorry to hear you're having trouble with streaming. It sounds frustrating, especially since you've been with us for three years.
Could you get in touch with our support team? We'd love to check out your setup and see how we can improve things. Peak streaming hours should not affect the quality of your stream, so we'd love to investigate this further.
We're here to help with the streaming issues and are happy to discuss the web player and pricing.
Thanks again for streaming with us.
- Anya, Director of Product Marketing
Laggy, Buggy, and Expensive
Chat merged is convenient. Had multiple connection issues that I couldn’t resolve. Laggy, and expensive.
3 November 2023
Reply from Restream
Thanks for letting us know. It's awesome to hear you find our chat handy, but we're really sorry about the tech troubles you've had.
We're super keen to figure out what happened. Noticed you're using OBS integration? Sometimes a few small changes in the settings can make a big difference and smooth out any glitches.
We're all about making things right with Restream. So, when you've got a minute, would you mind dropping a line to our 24/7 Support Team on live chat? We'll dive into your account details to sort this out and make things better for you and other creators too. Thanks again for streaming with us.
I love it
I love it
i used to do my streams with OBS and Restream makes is simpler
I stream business plans on Youtube for Angel Start so i need to be able to invite guests and Restream makes it easy
1 November 2023
Reply from Restream
Thank you so much for the review. We are glad to hear you're enjoying the guest feature. If you need any help or tips - don't hesitate to message our 24/7 support. Happy to support your live-streaming journey!
Just started using the service
Just started using the service , absolutely love it. Great UI, simple, and it just works :)
2 November 2023
Reply from Restream
Thank you so much for your kind words. Sharing your note with the product team to make their day.
If you ever need anything - please reach out to our 24/7 support team. We are always here for you!
Reply from Restream
That's great to hear. Thank you for the five stars. Please let us know if we can do anything to make it even better.
Please keep restream professional - Have been streaming for years using…
Have been streaming for years using restream, for the first time they have added a pumpkin icon where our assets are - preloaded videos and images are, now I guessed where it was, but for those on the team who may not be able to discern it clearly - this was a problem, the platform had especial glitches today, freezing when the livestream was inadvertently ended and not reverting to the Orange/Red 'Go Live now', so we would know it had stopped streaming. Please keep the platform professional with consistent icons, it is not necessary to make the functional icons seasonal. We have seen the Christmas overlays last year, thank you. However some users like ourselves are using restream for corporate purposes in a team setting.
31 October 2023
Unprompted review
Reply from Restream
First off, thank you for taking the time to provide your candid feedback. It's clear you've been with us on quite a journey, and your input is essential in making Restream the best it can be.
I totally get where you're coming from with the seasonal icon update—simplicity and consistency are key in a professional setting. It's crucial that our platform is intuitive for every member of your team, and it seems we may have missed the mark this time. I'll be taking your comments to heart as we reassess our approach to seasonal changes in the UI.
Please know our intent with seasonal graphics is to complement rather than complicate your streaming experience.
On the technical side of things, the glitches you've mentioned are definitely not up to our standard. We would love to get to the bottom of this, and for that, we need a bit more information about your account and setup. Would you be willing to connect with our tech support to get it resolved?
Your experience matters to us, and we want to ensure that Restream remains a professional and efficient tool for you and your team. Thanks again for your support and for holding us to a high standard.
- Anya, Director of Product Marketing
Works really well, but makes OBS bug?
Works really well, I use it to stream to both YT and Twtich. Only suboptimal experience is I've gotten some weird bugs after connecting it to my OBS software (such as the on-stream chat not updating, chat settings not working properly, etc.) I'm not sure how much of this is Restream and how much is OBS, or the fact that I work on a Linux instead of a Windows. All in all, I managed to get around the bugs pretty easily, and had a great time!
24 October 2023
Unprompted review
Reply from Restream
Thanks for your feedback. The best way to find out if there is a bug, an integration issue, or an opportunity to adjust your settings is to contact our 24/7 Support Team. They can look into your specific case and offer good workarounds or report an issue that will help other creators like yourself. In any case, I will pass your note to the dev team. I appreciate you taking the time to share it.
This site is so good I stream on it at…
This site is so good I stream on it at kick.com Sappers4ward
20 October 2023
Unprompted review
Reply from Restream
Thank you for your review. Keep rocking!
Good site good support
19 September 2023
Unprompted review
Awful customer service
Awful customer service, it sounds like you're talking to bots. Laggy streaming on Linkedin. Terrible experience.
30 August 2023
Unprompted review
Reply from Restream
Hi Andrea,
Thank you for the feedback, as we're always looking for ways to improve our product offerings and client experience for all of our users.
I'm sorry to hear your recent interaction with Restream's Support Team didn't meet your expectations. We provide ongoing product and CX training for our teammates, and will review your conversation in detail to see if we could have helped you in a more optimal way.
That said, we want to make sure you're set up for success with Restream. If you're willing to give us another shot, I'm sure we can help you get connected with LinkedIn more easily and efficiently.
I'd be happy to connect you with one of our Onboarding Specialist that can provide you a more detailed walkthrough so your next LinkedIn Live event goes on w/o a hitch.
If you're interested in exploring this option, you can reach me directly at paul.nguyen (at) restream.io. Thank you again for trying out our service. I hope to hear from you soon.
- Paul
Head of Restream Support
I used them everyday for more than one…
I used them everyday for more than one year and I know much about restream.io. It seems they have much traffic from the UK that it take for ever to let you sign in to the service. We stream from different countries including in europe and I noticed the login issue only from inside the UK. Platform always miss things up, Chat integration will not work. video will not start, user syncing issues. Logo appears to you but not in youtube and loads of other problems. Their customer service are quite fast and nice unless it's a core problem then that act like novice and do time wasting tactics so you'll give up before they admit the problem. They'll ask for endless number of reports and snaps just so tire you because they know about the issue and have no way to resolve it.
In general they are good but very unstable.
and for the PR who will reposnd to this asking me to speak to them for solutions, I already did and willing to have a chat to demostrate all issues I suffer from. Please don't respond with the same template. find my phone number from your platform and give me a ring.
17 July 2023
Unprompted review
Less buffering
22 May 2023
Unprompted review
Now that I am able to work more with my…
Now that I am able to work more with my restream account, I am getting more familiar with it. There is much more for me to learn about the things I can do with restream, but instructions are easy to follow.
27 May 2023
Unprompted review
Restream is a great tool
Restream has a good price, is reliable, offers all the basic features you might expect. There might one or two things more I'd like, but that's it.
25 May 2023
Unprompted review
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