Im really disappointed with this clinics service specifically the head office. I couldn't continue to complete my underarm in my paid for package because the heat from the laser had set if some de... See more
Company replied
Location
Switch locationShop 37 Melbourne Central, Cnr Latrobe & Swanston Street, 3000 Melbourne, VIC, AU
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See what reviewers are saying
I love getting skin treatments done here, all the staff are really friendly and professional. The staff always makes me feel really welcome and comfortable, which means a lot because I struggle with a... See more
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I am very happy with my appointment at Knox City Shop on March 27, 2024, with Christine who was on duty as nurse. I Gave her 5 stars for an excellent service and warm accommodation on that day. She is... See more
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I had my first laser session last week in the Melbourne CBD clinic. I’ve never had laser before, so I was a bit apprehensive and very self conscious! But the girl who did my laser (I wish I asked for... See more
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Company details
About Results Laser Clinic - Melbourne CBD
Written by the company
We're committed to delivering real results! Results Laser Clinic is committed to making you look and feel your very best. Offering affordable Laser, Skin & Cosmetic treatments that deliver effective results every time! We are a results driven company focused on building confidence in your skin & body
Contact info
Shop 37 Melbourne Central, Cnr Latrobe & Swanston Street, 3000, Melbourne, VIC, Australia
- (03) 9966 7810
3.7
Average
353 reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
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Im really disappointed and can't believe the lack of help.
Im really disappointed with this clinics service specifically the head office. I couldn't continue to complete my underarm in my paid for package because the heat from the laser had set if some dermatitis near the area. Having two sessions left i continued on other areas as advised but wasn't told to contact head office until last session when they where no help at all in even trying to make up for the cost paid. At least to put it towards something else.
I kept getting generic answers from amani whose never seen me before telling me its not their problem because its not there fault..
Their customers service and care for patients is terrible.
They just want the money and dont seem to have great experience in care of actually knowledge of skin.
22 April 2026
Unprompted review
Reply from Results Laser Clinic - Melbourne CBD
Hi Kata ,
Thank you for taking the time to review Results Laser Clinic.
We sincerely apologise for the inconvenience caused during your appointments.
Our team strive to achieve 5 star experiences through our service, delivering results and accommodating to all clients.
The client experience team would like to speak to you as your feedback is valuable to us.
May we ask you please email info@resultslaser.clinic with your details.
We look forward to hearing from you.
Kindest,
Results Laser Clinic
Client Experience Team
"
A clear discrimination
I am extremely disappointed after contacting your team several times. I received a call today in which the staff member focused more on the fact that my service was complimentary rather than acknowledging that I was clearly a victim of discrimination in the service I received.
It appears that this staff member is solely responsible for all clinic operations in every state of Australia and was unable to escalate my concerns to a senior representative. Instead, they suggested that I pursue external avenues for further support.
I am saddened by the company's lack of advocacy for its customers. It is evident that a learning and development team is needed to provide staff with empathy training, as we all require this at some point.
I apologize if I have said anything hurtful, but by not providing a $60 repeat session, you have lost at least three family members as future patients.
Additionally, your staff claimed they reviewed video recordings and found no evidence that I received less treatment time compared to my wife. If I had received the same service, why would I have reached out to express my disappointment in the first place?
I am requesting access to the video recordings for my records. Please organize to send them to my email. If you cannot provide them, I would like to escalate this issue further, as it is now an ethical right for me to do so.
Please refrain from telling customers that they received a complimentary service, as every customer always pays for the products they are convinced to purchase.
17 June 2025
Unprompted review
Reply from Results Laser Clinic - Melbourne CBD
Hello,
Thank you for taking the time to review Results Laser Clinic. We are sorry to hear that you are not happy with the service received as previously mentioned.
We Thank you for your Feedback and will take it onboard with training and development of all of our staff.
Again Thank, you we also appreciate your time in making the review.
Kindest,
Results Laser Clinic
Client Experience Team
I recently had the opportunity to visit…
I recently had the opportunity to visit Results Lazer Clinic at Melbourne Central, and I am absolutely thrilled with my experience! From the moment I stepped into the clinic, the friendly and professional staff made me feel at ease. The atmosphere was both welcoming and calming, which is exactly what you want in a place focused on beauty and self-care.
I was there for my first lip flip was really impressed with the thorough consultation process. The technician took the time to explain the procedure in detail, discuss my skin type, and set realistic expectations. It was clear that they are knowledgeable and passionate about what they do.
The treatment itself was surprisingly quick and much less painful than I anticipated. The technician was attentive, ensuring my comfort throughout the entire process. I appreciated their attention to detail and the emphasis on safety, as they provided me with proper aftercare instructions.
What stood out to me the most was the genuine care the team showed for my results. They followed up a few days later to check on how my skin was reacting after the botox injections and to see if I had any questions or concerns. That level of customer service really makes a difference!
I have seen fantastic results after just one session, and I am excited about my future appointments. If you’re looking for a reliable and professional laser clinic in Melbourne Central, I highly recommend Results Lazer Clinic. You will not be disappointed!
19 April 2024
Unprompted review
Reply from Results Laser Clinic - Melbourne CBD
Hi There ,
I hope you are well and thank you for reviewing Results Laser Clinic.
Your loyalty and support is greatly appreciated. Our passionate team of therapist and Cosmetic Nurse look forward to seeing you at your next appointment.
Kindest,
Results Laser Clinic
Client Experience Team
Appalling customer service
Absolutely disgusting treatment by management of head office. Very rude and inconsiderate. Not only this she actually lied to me over the phone.
She stated that after the pandemic they no longer offer extensions, this is not true.
She told me it is not up to the 19 year old staff to advise me the packages expire. Then whom is supposed to inform me.
10 January 2025
Unprompted review
Reply from Results Laser Clinic - Melbourne CBD
Hi,
Thank you for taking the time to review Results Laser Clinic.
We sincerely apologise for the inconvenience or disappointment you have encountered at results laser clinic.
Your feedback is appreciated
Our team strive to achieve 5 star experiences through our service, delivering results and accommodating to all clients.
Kindest,
Results Laser Clinic
Client Experience Team
Thank you
Thank you, Hazel & Team, for outstanding service. you guys are doing great customer service. Much appreciated. Thank you once again!
22 June 2024
Reply from Results Laser Clinic - Melbourne CBD
Hi Ezaan ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic - Melbourne CBD
Hi Sandeep ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic - Melbourne CBD
Hi Seema ,
Thank you for taking the time to review Results Laser Clinic.
Our team strive to always deliver 5 star client experiences. We are glad to hear you have had a calm and easy experience.
Thank you for your lovely feedback.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic - Melbourne CBD
Hi Chris ,
Thank you for taking the time to review Results Laser Clinic.
Our passionate team pride themselves in providing 5 star client experiences and exceeding expectations.
Thank you for your kind words, we look forward to seeing you soon.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic - Melbourne CBD
Hi Tara ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
The beauty therapist is so good and…
The beauty therapist is so good and nice to deal with highly recommend her.
5 June 2024
Reply from Results Laser Clinic - Melbourne CBD
Hi Donna ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Wantrnia Westfield all staff is not…
Wantrnia Westfield all staff is not good. Sat I got really nice girl for my treatment but before that lady wasn’t good. She did do proper work.
1 June 2024
Reply from Results Laser Clinic - Melbourne CBD
Hi Sweta ,
Thank you for taking the time to review Results Laser Clinic. We are sorry to hear that you are not happy with the service received.
The client experience team have your details and will be in contact to discuss your experience.
We look forward to speaking with you.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic - Melbourne CBD
Hi Beverley ,
Thank you for taking the time to review Results Laser Clinic.
Our team strives to always be polite and work hard to deliver amazing results for our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Service was good but after finish need after care
Service was good but after finish the service must need to some extra care. Face was feeling burn so need to use some product reducing burn feeling.
16 May 2024
Reply from Results Laser Clinic - Melbourne CBD
Hi Sima ,
Thank you for taking the time to review Results Laser Clinic. We are sorry to hear that you are not happy with your experience.
The client experience team would like to contact you directly. We ask if you can please email us your contact details at feedback@resultslaser.clinic.
We look forward to hearing from you.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic - Melbourne CBD
Hi Mabel ,
Thank you for taking the time to review Results Laser Clinic.
Our team strives to always be professional, pay great attention to detail and deliver great service.
Thank you for your lovely words.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
very helpful and good suggestion
14 May 2024
Reply from Results Laser Clinic - Melbourne CBD
Hi ,
I hope you are well and thank you for reviewing Results Laser Clinic.
We are thrilled to hear our passionate therapists have made you feel relaxed, been informative and delivered amazing service.
Thank you for your kind words, we look forward to seeing you soon.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic - Melbourne CBD
Hi Dian ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strive to be accommodating with all of our clients.
Thank you for your lovely words.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
I love going to see Maddie
I love going to see Maddie, she is great and gives me good advice on skincare.
15 May 2024
Reply from Results Laser Clinic - Melbourne CBD
Hi Julie ,
Thank you for taking the time to review Results Laser Clinic.
Our team strives to always be polite and work hard to deliver amazing results for our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Kindness understanding
11 May 2024
Reply from Results Laser Clinic - Melbourne CBD
Hi Rifa ,
Thank you for taking the time to review Results Laser Clinic.
Our team strive to always deliver 5 star client experiences. We are glad to hear you have had a calm and easy experience.
Thank you for your lovely feedback.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
the ladies are very friendly all time…
the ladies are very friendly all time are earring of service
7 May 2024
Reply from Results Laser Clinic - Melbourne CBD
Hi Laura ,
Thank you for taking the time to review Results Laser Clinic.
Our team strives to always treat clients with respect and work hard to deliver amazing results.
Thank you for your lovely feedback. We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Service was fine
Service was fine, only that the liner of the bed had burnt hair. Cleaning of the facility should be ensured prior another patient attention.
22 April 2024
Reply from Results Laser Clinic - Melbourne CBD
Hi Sandra ,
Thank you for taking the time to review Results Laser Clinic. We are sorry to hear that you are not happy with the hygiene of the service provided.
The client experience team have your details and will be in contact to discuss your experience.
We look forward to speaking with you.
Kindest,
Results Laser Clinic
Client Experience Team
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