I would give a negative star rating, but that isn't available. Got charged for 1 reservation when I wanted 2. Clicked the back button and changed it. I then get an email confirming the 1 reservation.... See more
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Resy is the most god awful reservation app. I've never encountered so many problems doing the most simplest thing. 3 credit cards, google pay, nothing works when inputting my details. THEN I found out... See more
Charged $420.00 in reservation cancelation fees in error. We showed up early on one day and canceled 24 hrs in advance (have proof) for another res. and got dinged anyway. Apprised restaurant owner of... See more
Really poor system that keeps asking for details and makes you set up and account, enter your number, a confirmation code, email address and then go through security just to be able to attempt booki... See more
Company details
Information provided by various external sources
Resy connects you to the best restaurants in the world
Contact info
Park Avenue South 315, 10010, New York, United States
- resy.com
not fit for purpose
clunky to use and fundamentally not fit for purpose. You can't change the number of guests without changing the time of the booking and when I tried to manage my booking it gives me a different price for the fixed menu than the price I booked at. And when I booked it said free cancellation until the morning of the dinner. However, when I manage my booking it says you have to cancel 72 hours before. These are basic things for a booking system to get right.
30 March 2022
Unprompted review
There is always a problem with the…
There is always a problem with the booking or card validation which makes the whole booking process to take so long and be so hardwork. Less restaurants should use this awful booking system.
10 March 2022
Unprompted review
misleading
They don’t allow negative/low revieews and by that they don’t reflect true opinion/review of places.
6 March 2022
Unprompted review
Cancelled my near-impossible to get…
Cancelled my near-impossible to get dinner reservation because I booked a bar 2 hours before - what sort of booking system wouldn’t allow that??? My booking was immediately taken by someone else and they’ve ruined our holiday plans!! Customer service was shocking too - Stephanie!
24 February 2022
Unprompted review
I'd like to give no stars or negative…
I'd like to give no stars or negative stars. The App and site are rubbish.
The world is worse for it.
24 January 2022
Unprompted review
the worst userX
This website and app has the worst user experience not only amongst reservations services but all booking systems. I hate being forced to use it b
27 November 2021
Unprompted review
Update
Update: Issue below is now fixed; re-rated.
Original review: "Resy apparently thinks it's okay the site doesn't load"
resy.com doesn't load (as http://) on all major browsers except select cases in Chrome. http should redirect to https, like pretty much every other site out there. Excuses from resy included the site not being optimized for mobile so the app or desktop should be used instead (it doesn't work on desktop either, btw). Took about 15 emails between myself and staff before they finally forwarded it to the appropriate team (or claimed to), during which they called me a number of different names. It was like dealing with Starbucks. Will re-rate if it gets fixed.
27 June 2021
Unprompted review
This app is rubbish
This app is rubbish. All I wanted to do was quickly book a table in a restaurant, not waste 5 minutes creating an account and filling out card details just to do a simple task. Hate companies like this that force signups
21 June 2020
Unprompted review
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