Retainers Direct Reviews 1,126

Still waiting 7 WEEKS and counting!! Terribly unprofessional.

Very very slow process after you pay for your retainers. They sent the molding kit quickly & say they have received them quickly but it takes almost two months to get them to send the retainers. They don’t give you updates unsolicited or apologize. Direct retainers just take your money & act as though you’ll just for get about the retainers until they show up months later. In the meantime your teeth are shifting. I wouldn’t recommend using them.

Does someone know how to contact this company ?

The only has email and their phone number is only for messages.

It's been more than one month and nothing is up. When a contact them, they say that the package is arriving late …. But they donygive you any date

It has been 4 weeks and I haven’t received anything. I emailed them for an update they send it takes 10-15 days . Scrolling and looking all the reviews seems that is a scam . I’ll call the bank tomorrow to dispute the charge for a scam

Disappointing. Pack arrived promptly & photo check was quick to reply & give advice. When I thought I got it right (and photo check was given all clear) I sent it off. Got the retainer in ok time - 1-2 weeks but the bottom one is loose. I emailed 3 times asking for help / if I can get a new one done and resend & didn’t hear back. Waste of money then! Done bother. Pay a little bit more and get a dentist to do it so it’s right. If I’d heard back & they fixed it I would have rated well but pointless now

SCAM! I am serious this is a scam. They sent me a kit, I sent them the kit back on March 16. Then two weeks passed by and when I asked them about an update, they informed me they are working on the kit and I will receive the retainer this week. Of course, I got nothing from them and when I asked them about an update, they said they have not even received my kit and blamed it on USPS. How can you tell me you are working on it then tell me you don’t have it?? Then their customer service stopped replying to my emails. Scam company that was made to steal money. Avoid at all costs. My teeth already moved while waiting for them.

It’s been more than 2 months and still haven’t received my order !!!!!! Not what I expected

Took 5 weeks to get the retainer and when it finally came in a plastic baggie vs a real case. I emailed customer service and they never responded.
Very disappointing.

I have purchased the material to make the print two more times apart from the initial purchase and the prints have turned out poorly. I'm waiting for the last ones I bought to arrive.

Despite my skepticism, I am extremely pleased. I was able to use a 3D scan from my orthodontist and received my retainer in 2 weeks time. They also sent me a mold of my teeth to use any time I need a new retainer. The retainers are great quality and more clear than the originals I received from the orthodontist. I love them! The customer service is a little slow but that didn’t affect the timing of my delivery or the quality of my retainers. I will definitely will be using RetainersDirect again for a replacement! If you’re debating on using them, go for it! I took the gamble and couldn’t be happier.

This process is taking more than 30 days, no one responds just a stupid generic email. Multiple emails no response. DONT BUY from this website. It’s a rip off out of country manufacturing and should be shut down. I’m going to the attorney general to complain about this company.

I ordered the Smile Direct Club package that was supposed to include retainers direct to obtain my retainers digital mold from SDC, so I could save time and avoid redoing the molds. 😒 Instead, I received the molds. I tried calling and emailing twice, but no response. 😤 So, I sent in the molds, hoping to salvage the situation. Finally, I got an automated email saying my retainers are checked in and to wait 15 business days. 🤞 #RetainerWoes

Honestly fit better than the retainer my orthodontist made for me. Super responsive and pretty quick!

No where on their website do these people tell you you'll be waiting several weeks to well over a month to get your finished retainers. You find this out only after you email them asking them where they are. They then send you an impersonal AI generated email telling you it'll take between 15-20 business days. What reason do they give for this ridiculously long wait? Quality... Quality my ass. It takes so long because they suck. It's a plastic mouthguard an orthodontist office makes in a day. Don't buy from them. Just pony up and go to an orthodontist. You aren't saving anything with this "service". Your teeth will Thank you.
It’s been another 2 weeks and they still haven’t shipped anything. I’m sure my teeth have shifted too much for the by now outdated mold to work. Thanks retainers direct. Worst service I’ve received in my 30 years of life. Do yourselves a favor and avoid this scam company.

Great way to get new retainers for less than a dentist office. Very clear material, low cut, maybe a bit tight, but I figure they will stretch some with time.
Very happy I ordered

The retainers took about a month and a half to get after doing impressions, the top retainer was very tight I just tried to tough through it with no response, after about a month and a half of wearing the top retainer cracked from being so tight and I still have not gotten a response after a week and multiple emails.

Retainers fit great! A bit of delay due to high demand but CS responded to all my inquiries quickly.

The upper tray sent doesn't fit although tried multiple times. They want you to pay additional for putty using defective tray.

Excellent quality and less expensive than getting retainers from the dentist. I use these for a night guard which my dentist was going to charge $500! My teeth are relatively straight so I couldn't see spending $500. Very pleased with the product and will probably get a backup set.

I was left high and dry with Smile direct and decided to use Retainers Direct. My new aligners are the most comfortable I've had!! No rough edges, no digging into my cheek. They fit better than my last aligner. I highly recommend Retainers Direct to anyone!