Retell AI Reviews 816

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 739 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its ease of use, highlighting that it simplifies the creation of AI voice agents, even for non-technical users, making complex tasks accessible and intuitive. Many people appreciate the seamless functionality and stability of the service, noting its reliability and consistent performance over time. The product is frequently updated with functional improvements, and users are impressed by the natural, human-like quality of the AI voices and the powerful customization options available. However, some customers also noted that while the platform is powerful, it might not be beginner-friendly and requires some effort to master, especially for those new to building AI voice agents.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and intuitive... See more

Artificial intelligence

Reviewers highlight positive aspects of artificial intelligence, describing the system as incredibly... See more

Service

People report positive experiences with service, highlighting its reliability, uptime, and efficiency in... See more

Website

Customers had positive experiences with the website, praising its user-friendliness and ease of navigation... See more

Product

Customers consistently note positive experiences with the product, praising its features and overall quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Retellai is the best. literraly just type what you want the agent to do and the ai build the agent for you. The agent conversational skills are impeccable, could easily pass for a human. More latitu... See more

Rated 5 out of 5 stars

I'm a tech guy - complicated systems don't usually faze me. But I've been genuinely stumped by how some AI voice platforms overcomplicate their setup to the point of absurdity. Retell is the complete... See more

Rated 5 out of 5 stars

Retell has been my first choice for me and my voice AI clients. Where Retell really stands out compared to other providers is the reliability and uptime. In my opinion, Retell has the best user ex... See more

Rated 5 out of 5 stars

I've been using the GHL AI voice agent and there is no comparison. T'm thoroughly impressed with Retell's product and I will use it going forward. The voices are all so human-like that I can't tell th... See more


Company details

  1. Software company

Written by the company

Platform for creating AI phone agents. Discover the new way to build, test, deploy, and monitor production-ready AI voice agents at scale.


Contact info

4.9

Excellent

TrustScore 5 out of 5

816 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Easy implementation

Retell AI has the easiest implementation. I needed a voice agent for my local business. I had to get a phone number from a local provider and integrating the phone number with retell was seamless. It worked like magic. Building the agents gets interesting. I have already suggested to few of my friends.

9 January 2026
Rated 4 out of 5 stars

Retell has been hands down thee best…

Retell has been hands down thee best voice platform I have used thus far. The only reason I'm giving a 4 instead of 5 is that the customer support can be super frustrating if you need to speak with anyone and only have the A.I. agent to help. Make sure you buy a number through twilio and import it. Twilio's customer support is incredible.

2 February 2026
Rated 5 out of 5 stars

The speed at which I was able to set up…

The speed at which I was able to set up an agent and the quality of its work almost out of the box are impressive. I also see a lot of room for improvement through prompt adjustments and knowledge base tuning.

27 January 2026
Rated 5 out of 5 stars

Retellai is the best

Retellai is the best. literraly just type what you want the agent to do and the ai build the agent for you.
The agent conversational skills are impeccable, could easily pass for a human.
More latitude to improve your agent, its basically 'coding for dummies', where questions you have not asked yet has already been answered

13 January 2026
Rated 5 out of 5 stars

Amazing Retell

Its features are amazing and we are very much satisfied with what we have developed using retell AI. Voice agents are out of the world.

2 February 2026
Rated 5 out of 5 stars

Retell AI is one of the best platforms…

Retell AI is one of the best platforms I’ve used for building real AI voice agents. The calls sound natural, latency is low, and the API/webhook control makes it super powerful for custom automations. It’s reliable in real customer conversations — not just demos. Great choice if you’re serious about voice AI.

1 February 2026
Rated 5 out of 5 stars

Moved from Vapi to Retell AI… Best Decision

Moved from Vapi to Retell AI for voice agents for my agency Riseons, best decision I've ever made, much better interface in terms of complex conversational flow agents, much more control over the conversational flows with all the nodes, really took my agents to the next level looking to see where Retell AI goes in the next few months!

10 December 2025
Rated 5 out of 5 stars

I absolutely love the Retell voice AI…

I absolutely love the Retell voice AI platform.I've been building voice agents for SMBs using Retell AI for several months now, and it's become the backbone of my AI automation business. The platform's flex mode is absolutely brilliant - it gives you the perfect balance between structured conversation flow and natural language flexibility.
What sets Retell apart is how quickly I can deploy production-ready voice agents. I've built solutions for dental offices, vineyards, and other service businesses, and the ability to create complex conversational flows makes development incredibly efficient. The flex mode specifically allows my agents to handle unexpected turns in conversation while maintaining guard rails for compliance-sensitive industries like healthcare.
The integration capabilities with CRMs like Go High Level and telephony through Twilio are seamless. I recently demonstrated a vineyard booking agent that handled everything from wine tasting reservations to event scheduling, and judges were blown away by how natural the conversations felt.
Highly recommend for anyone serious about voice AI development.

15 January 2026

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