RETORO Reviews 

255
TrustScore 2 out of 5

2.2

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Rated 2 out of 5 stars

unsustainable, not transparent, Chinese company posturing as an EU based label. Shipping times not listed on their website at time of purchase and geo tags on social media suggesting items are shipped... See more

Rated 1 out of 5 stars

These guys drop ship super cheap glasses from China. You can literally go on AliExpress and buy the SAME EXACT PAIRS for less than 5 euros. I'm not even kidding, just ordered some. You can check Ret... See more

Rated 2 out of 5 stars

Quite disappointed when my glasses arrived. They were a Completely different colour to what had been advertised. I attempted to get in touch with Retro multiple times but It was impossible to get a re... See more

Rated 1 out of 5 stars

Avoid these hacks. I’ve bought higher quality sunglasses from a petrol station. The packaging has more effort put towards it than the actual frames. Cheap, cheap, cheap plastic feel with a low qua... See more

Company details

  1. Sunglasses shop

Written by the company

Founded in Amsterdam in 2019, RETORO was born from the idea of creating inspiring yet affordable sunglasses for everyone with an interest in quality design sunglasses. RETORO combines inspiration from the past to inspire the future line of sunglasses frames. Together with a focus on a revolutionary color palette and detailed craftsmanship, our frames are here to create a sleek aesthetic and inspire others.


Contact info

2.2

Poor

TrustScore 2 out of 5

255 reviews

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2.2

All reviews

(255)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I received the wrong sunglasses

I received the wrong sunglasses, I contact them regarding the issue and they have no contact me back to help fix the issue . I have contact them multiple times . Poor customer service.

5 April 2022
Rated 5 out of 5 stars

Just amazing :D

Delivery in 10 days in Montreal. Well packaged, case and wipe offered! Impeccable quality and very stylish
Good eye protection, made of solid material, precise workmanship. Definitely like them.

30 March 2022
Rated 1 out of 5 stars

this company will rob you!!

this company will rob you!!! dont order from them or you will never see your product and never hear from customer service!!

they are scum. they delete all bad reviews from their own website and deceive customers with fake shipping times and no customer service or response.

its been ten days since my last shipping notification which says it hasnt even been cleared to leave germany yet. no response, no help. and in that time the product i purchased has halved im price. and im left paying full price for a product that has never arrived.

will it ever arrive??
“7-9 days” is grossly deceiving. you cannot blame covid, you must factor that into your estimated shipping so as to not confuse customers. then you dont respond at all?? after 15 days the package still hasnt left its destination??

then cant reply to me when i ask for assistance??

disgusting. would never order again.

24 March 2022
Unprompted review
Rated 2 out of 5 stars

Overpriced

The case the sunglasses came in is a higher quality than the sunglasses themselves. Very overpriced for what you actually receive.

Shipping from China however, is incredibly fast

10 March 2022

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