retouch4me Reviews 

590
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their professionalism, patience, and efficiency in resolving issues. Many people highlight the exceptional customer service, noting quick responses and a helpful approach to various queries. The products themselves are widely praised for their effectiveness, saving users significant time and improving their workflow. However, some customers also noted issues with specific support interactions, describing them as rude, condescending, or unprofessional. A few other people also felt that the product had limitations, such as unnatural edits, missing features, or occasional functionality problems.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many customers reporting great experiences... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction and recommending them to... See more

User experience

Consumers find the user experience to be largely positive, with many praising the smooth and fast... See more

Service

Clients share positive opinions on service, with many reviewers expressing delight and satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic support. Tim helped me within five minutes when I had a few minor issues with the batch retouching. He showed me the correct settings, and everything has been working perfectly since. O... See more

Company replied

Rated 5 out of 5 stars

I tried the color match OFX demo plugin within Davinci Resolve and it totally convinced me. Unfortunately I chose the wrong version (color match photo) during the purchase. Anastacia and Tim from the... See more

Company replied

Rated 5 out of 5 stars

I have been an extremely satisfied customer since Retouch4me came on the market. Their products just work. If I ever leave Adobe, I know that their standalone products work. Finally, unlike other phot... See more

Company replied

Rated 5 out of 5 stars

I had such a great experience with Retouch4me support! I wasn’t happy with the Crop tool I purchased last month and reached out to ask if I could exchange it. Tim helped me quickly and professionall... See more

Company replied


Company details

  1. Computer Software Shop
  2. Photography Service
  3. Software company
  4. Wedding Photographer

Written by the company

Retouch4me is the latest in artificial intelligence for automatic photo retouching. The plugins delicately process photos while preserving the natural texture of the skin. Thousands of photographers use Retouch4me plugins in their professional work. Try Demo for free and see for yourself!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

590 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(590)

129 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome plugins for photographers and great customer service

Retouch4me offers exceptional products that have made my photography workflow faster and it stepped up my editing in a big way. Customer service is top notch -- the couple of times I've had to reach out with questions I was able to get someone on the chat right away and they are super responsive and knowledgable. Just reached about product licenses for my new computer, and Vladis took care of me super quick.

Great company, totally legit for photographers, highly recommend their plugins!

5 July 2024
Unprompted review
retouch4me logo

Reply from retouch4me

Thank you very much for your feedback and rating :) We are happy that our software helps you in your workflow and that you are satisfied with our support service.

Rated 5 out of 5 stars

Great customer care

Great customer care, top grade. Love all retouch4me products, so fast and fantastic results. Get done more in less time and be amazed with results. Worth every cent because having more time is priceless and less stress. Special thanks for Anastasia for quick help.

5 July 2024
Unprompted review
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Reply from retouch4me

Thank you very much for your feedback and rating, we are very glad that you are satisfied with our products and support service :)

Rated 5 out of 5 stars

Payment issue

I am grateful to Anastacia for her assistance in resolving the payment issue and facilitating the convenient purchase of all the plugins I needed.

4 July 2024
Unprompted review
retouch4me logo

Reply from retouch4me

Thank you for your feedback and rating! We are happy that you received the necessary technical support and are satisfied)

Rated 5 out of 5 stars

Had an issue with a system reinstall

Had an issue with a system reinstall, because I ran off license keys. Thanks to a manager (Anastasia) my issue is solved. Thanks, much appreciate!

4 July 2024
Unprompted review
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Reply from retouch4me

Thank you for your feedback and rating! We are happy that you received the necessary technical support and are satisfied :)

Rated 5 out of 5 stars

I had trouble with my Apple privacy…

I had trouble with my Apple privacy email not receiving email (and as such was not able to recover me password) - the support team at Retouch4me was helpful (lots of companies will sell you products/services - but most make it hard to get help! (thankfully this was Not the case with retouch4me - and they make a great product :) - Thanks !!!

4 July 2024
Unprompted review
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Reply from retouch4me

Thank you very much for your feedback and rating! We are very pleased that you received the necessary technical support and are satisfied.

Rated 5 out of 5 stars

I love this product

I love this product, is the best companion if you are doing portrait photography, I love it! and the support team is outstanding Vladis and Anastacia were with me all the time working the fix and they didn't leave the chat until all my questions and issues were fixed, honestly if you are planning on buying this, don't think about it twice is the best!

3 July 2024
Unprompted review
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Reply from retouch4me

Thank you very much for your feedback and rating! We are very happy that you are satisfied with our products and customer support service.

Rated 5 out of 5 stars

I am very satisfied with Anastacia's…

I am very satisfied with Anastacia's support. 5 star rating

3 July 2024
Unprompted review
retouch4me logo

Reply from retouch4me

Thank you very much for your feedback and rating. We are very pleased that you were satisfied with our technical support.

Rated 5 out of 5 stars

I bought this program with the kind…

I bought this program with the kind guidance and high accuracy and practicality of the staff. Thank you for making this program so good.

1 July 2024
Unprompted review
retouch4me logo

Reply from retouch4me

Thank you very much for your feedback and rating! We are happy that you are satisfied with our software.

Rated 5 out of 5 stars

10/10

These guys turned out to be sponsors of one cool festival, where they provided their plugins as a prize. Thank them very much!

28 June 2024
Unprompted review
retouch4me logo

Reply from retouch4me

Thank you very much for your feedback and rating! We are very happy that you are satisfied with our prizes :)

Rated 5 out of 5 stars

It's a great and useful piece of…

It's a great and useful piece of software. I had to reinstall it because I had a new PC and ran out of activation keys. Anastacia quickly resolved the issue through online chat and had me up and working!

27 June 2024
Unprompted review
retouch4me logo

Reply from retouch4me

Thank you very much for your feedback and rating! We are delighted that you are using our software and that you received the necessary technical support and are satisfied.

Rated 5 out of 5 stars

Anastacia responded to me quickly and…

Anastacia responded to me quickly and was helpful. Thank you!

15 June 2024
Unprompted review
retouch4me logo

Reply from retouch4me

Thank you very much for your feedback and rating! We are very pleased that you received prompt technical support and are satisfied.

Rated 5 out of 5 stars

Anastacia was amazing with customer…

Anastacia was amazing with customer support. Software is a game changer.

15 June 2024
Unprompted review
retouch4me logo

Reply from retouch4me

Thank you very much for your feedback and rating! We are very pleased that you are satisfied with our software and technical support service.

Rated 5 out of 5 stars

Superior Help and Patience

Superior Help and Patience!
Anastacia was very helpful in answering my questions and helping through the problems I was having. She was very patient when I'm not as computer savy as I would like to be. She solved my problems easily and quickly. Thank you Anastacia!
David

12 June 2024
Unprompted review
retouch4me logo

Reply from retouch4me

Thank you very much for your feedback and rating! We are very glad that you received the necessary technical support and are satisfied :)

Rated 5 out of 5 stars

Anastacia works with patience and…

Anastacia works with patience and dedication. She immediately provided a solution to the problem I was facing, which was neither one of the easiest nor the most common problems. Kudos to Anastacia. 5 stars are the less I can do for her

11 June 2024
Unprompted review
retouch4me logo

Reply from retouch4me

Thank you very much for your feedback and rating! We are happy that you received prompt technical support and are satisfied :)

Rated 5 out of 5 stars

Anastacia was amazing!!!

Anastacia was amazing! Had a tough problem and Anastacia was persistent and patient. Problem solved! 5 Stars!! Thank you Anastacia !!!

10 June 2024
Unprompted review
retouch4me logo

Reply from retouch4me

Thank you very much for your feedback and rating. We are very pleased that you are satisfied with our support service.

Rated 5 out of 5 stars

Really helpful and great experience…

Really helpful and great experience with Maria, she was helping me solve the problem. Thank so much!

7 June 2024
Unprompted review
retouch4me logo

Reply from retouch4me

Thank you very much for your feedback and rating. We are happy that you are satisfied with our support service.

Rated 5 out of 5 stars

I really appreciate the service that…

I really appreciate the service that Vladis give me. he was very helpful and quick to help me. He was very knowledgeable. I love the program it makes my editing way easier and fast. I will refer it to my photographer friends.

5 June 2024
Unprompted review
retouch4me logo

Reply from retouch4me

Thank you very much for your feedback and rating. We are happy that our plugins help you in your work and that you received the necessary support. Thank you for recommending us to your friends :)

Rated 5 out of 5 stars

Vladis is the perfect service agent…

Vladis is the perfect service agent representing Retouch4me. He demonstrated remarkable patience and intelligence, quickly resolving my issue with efficiency. Throughout our interaction, he was attentive and professional, ensuring that all my concerns were addressed thoroughly. I'm so glad I discovered this company; their customer service is truly exceptional! :)

5 June 2024
Unprompted review
retouch4me logo

Reply from retouch4me

Thank you very much for your feedback and rating. We are happy that you received the necessary support and are satisfied :)

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