Overall, I’m very satisfied with the customer service. I couldn’t download the presets at first, but customer support helped me through it. Super fast response. I love the presets. I still need to pro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Well it was dispatched very quickly and arrived on time, packed very securely but I was a little disappointed in the 'free' extras, the single sensor cleaning swab and the digital effects for Light... See more
Company replied
Excellent customer service which is rare these days. Nelzon couldn't have been more helpful. We ordered the wrong lens and he sorted it out straight away for us. Already looking at ordering more produ... See more
Company replied
Never has a company been so quick to react as Retropia. Nelzon saw and responded to an email I sent within a minute after I realized I had placed an order for the same item twice. The second order was... See more
Company replied
Company details
Written by the company
A camera accessory company specialising in unique lenses that give imagery a retro and vintage feel.
Contact info
United States
- support@retro-pia.com
- retro-pia.com
4.3
Excellent
561 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
I have not received my lense and the…
UPDATE: after two Months trying to get a repIy, I have been informed that I will receive a lense FOC. This has been shipped in the meantime. Hope it arrives this time.
My initial order number was 75886.
Initial review:
I have not received my lense and the support is ghosting me. I would rate zero, If it would be possible.
10 April 2026
Unprompted review
Reply from Retropia®
Hi Simon,
I’m sorry to hear you haven’t received your lens and that you haven’t been getting responses. I understand how frustrating that must be.
My name is Ryan, Customer Support Manager at Retropia, and I want to help get this resolved for you. If you can share your order number and the email used for the purchase, I’ll look into this personally and make sure we take care of it.
I’ll make sure this gets handled properly for you.
Great Customer Support
Bought the wrong lens due to some information that was not on the website, and tried to return it only to be told that they would let me keep it and get the one that works for free (not including shipping) and had a great experience with the customer support.
8 April 2026
Unprompted review
Reply from Retropia®
Hi Austin, thank you for sharing this.
I’m really glad the team was able to step in and turn that situation around for you. Mistakes happen, and it’s important to us that you still end up with the right setup.
Great to hear you had a positive experience with support as well. We appreciate the feedback.
10/10 customer experience
10/10 customer experience, the response time and the quality of customer service was amazing
7 April 2026
Unprompted review
Reply from Retropia®
Hi Sebastian, thank you for the kind words.
I’m really glad you had such a positive experience with both the response time and the level of support. That’s exactly what we aim to deliver.
We appreciate the support.
Had one issue with one product and they…
Had one issue with one product and they solved it in a great time and offered me a great solution
6 April 2026
Unprompted review
Reply from Retropia®
Hi Carlos, thank you for sharing this.
I’m really glad we were able to resolve the issue quickly and provide a solution that worked well for you. That’s exactly what we aim for.
We appreciate the support.
Thank you to Nelzon for assisting me…
Thank you to Nelzon for assisting me with my query so quickly and efficiently. I bought the lenses as a gift for a friend and they absolutely loved them!
30 March 2026
Unprompted review
Reply from Retropia®
Hi there, thank you for sharing this.
I’m really glad Nelzon was able to assist you quickly and that the lenses made a great gift. I’ll make sure this feedback gets passed along to him as well.
We appreciate the support.
Amazing Customer Service.
Their customer service is great! I made a mistake months ago on my order and got an incompatible lens. I figured that I might as well cut my losses but was able to contact support and receive a completely new and compatible one. Bradley and their team were incredibly helpful.
3 April 2026
Unprompted review
Reply from Retropia®
Hi Ashley, thank you for sharing this.
I’m really glad Bradley and the team were able to step in and help fix the compatibility issue for you, even after some time had passed. That’s exactly how we want to show up for our customers.
I’ll make sure your feedback gets passed along to him as well.
We appreciate the support.
Retropia is just a scam
Retropia is just a scam. Bad quality products. When you want to make a return they never respond.
10 March 2026
Unprompted review
Reply from Retropia®
Hi Pilar,
I’m really sorry to hear this has been your experience. If you’ve had trouble reaching us regarding a return, I understand why you’d feel this way.
My name is Ryan, Customer Support Manager at Retropia, and I want to help get this resolved for you. If you can share your order number and the email used for the purchase, I’ll review your case directly and make sure we take the appropriate next steps, whether that’s completing your return or issuing a refund.
I’ll make sure this is handled properly for you.
Very supportive team
Very supportive team, quick responses and smooth communication. I was impressed.
2 April 2026
Unprompted review
Reply from Retropia®
Hi Vaiva, thank you for sharing this.
I’m really glad you had a smooth experience and that the team was able to support you quickly. That’s exactly what we aim for.
We appreciate the feedback.
Inspiring company with personalized care…
Inspiring company with personalized touch-points that got me excited to use their products and share with the world around me. Customer service is a game-changer experience for me where I feel seen and heard. Very cool company!
31 March 2026
Unprompted review
Reply from Retropia®
Hi Joseph, thank you for sharing this.
I’m really glad to hear that the experience felt personal and that the team made you feel heard. That’s something we put a lot of focus on, so it means a lot to see it come through.
We appreciate the support and are excited for you to keep creating and sharing.
really cool lens
fast delivery, reasonable prices and really great accessories
5 March 2026
Unprompted review
Reply from Retropia®
Hi Laszlo, thank you for the feedback.
I’m glad to hear everything arrived quickly and that you’re happy with the lens and accessories. We appreciate the support.
amazing retropia team!
I had a great experience with the Retropia team. I faced some customs delays in my country, and even though it wasn't their fault, they were incredibly helpful and kind throughout the entire process. Exceptional customer service. Highly recommended!
31 March 2026
Unprompted review
Reply from Retropia®
Hi Maria, thank you for sharing this.
I’m really glad the team was able to support you through the customs delay and keep things moving. Even when it’s outside our control, we always want to make sure you’re taken care of.
We truly appreciate the recommendation and your support.
Not bad
Not bad, in certain circumstances it can be effective. The view finder is small and any sun reflection will glare.not great for manual focus but It does center well. Will experiment more. I like it.
30 March 2026
Unprompted review
Reply from Retropia®
Hi Robert, thank you for sharing your feedback.
I’m glad to hear you’re finding it useful and that it centers well. I understand your point about the small viewfinder and glare in bright conditions, that can definitely make it a bit trickier to use, especially for manual focus.
It’s one of those tools that tends to shine in specific situations, so experimenting with different lighting and setups should help you get the most out of it.
Appreciate you taking the time to share your experience.
Surprisingly good!
I honestly didn’t expect to like this lens as much as I do. The Retropia pancake lens is ridiculously compact and lightweight, which makes it perfect for everyday carry especially when I don’t feel like hauling around a full setup. It keeps my camera low-profile without sacrificing image quality.
The sharpness is impressive for the size, and it produces really pleasing colors with a nice, subtle character that gives photos a bit of nostalgic personality. I haven’t run into any major issues this far.
What really stands out is how fun it is to shoot with. It turns my camera into something I actually want to bring everywhere, which says a lot. For the price, it’s an absolute steal.
Highly recommend for anyone looking for a portable, capable lens with great everyday usability.
29 March 2026
Unprompted review
Reply from Retropia®
Hi Nicole, thank you for taking the time to share such a detailed review.
I’m really glad the lens exceeded your expectations. That everyday carry feel and low profile setup is exactly what we designed it for, so it’s great to hear it’s become something you actually want to bring with you.
Also appreciate you calling out the colors, sharpness, and overall usability. That balance is something we put a lot of focus on.
Thanks again for the recommendation and support.
I've had a horrible experience with Retropia...
I've had a horrible experience with Retropia. I placed an order for their Retro Flash Pro on 12/4/25. The flash didn't get delivered until 12/20/25 and when I opened it the flash was broken. It didn't turn on even after trying everything I could. I contacted their support team right away with photos and videos of the non working flash. They were quick to respond initially and said they'd send a replacement. It's now been three months and I have yet to receive a replacement flash. I never got a new tracking number and reached out to their support team over three times before hearing a response. I would NOT buy from this company!
29 March 2026
Unprompted review
Reply from Retropia®
Hi Kasidee,
I’m really sorry for the experience you’ve had. Receiving a defective item and then waiting this long for a replacement without clear updates is not acceptable.
My name is Ryan, Customer Support Manager at Retropia, and I want to take ownership of this for you.
If you can reply with your order number and the email used for the purchase, I’ll review your case immediately and check what happened with the replacement. From there, I’ll make sure this is resolved properly, whether that’s sending a new replacement with tracking or issuing a full refund, depending on what you prefer.
I’ll make sure this gets handled.
Ryan
Customer Support Manager
This lens is so much fun to shoot with…
This lens is so much fun to shoot with I love how low profile it is so easy to carry my camera around everywhere I go. Great for street photography and spontaneous adventures.
19 March 2026
Unprompted review
Reply from Retropia®
Hi Cass, thank you for sharing this.
I’m really glad you’re enjoying the lens and how easy it is to carry around. That low profile, take-it-anywhere feel is exactly what it’s designed for, especially for street photography and spontaneous shots.
We appreciate the support.
Would be 5 stars but I didn’t really…
Would be 5 stars but I didn’t really know that it would be coming from China instead of being a domestic item, but lens is very good!
28 March 2026
Unprompted review
Reply from Retropia®
Hi there, thank you for the honest feedback.
I’m glad to hear you’re happy with the lens. I understand the confusion around shipping, and I appreciate you calling that out. We’ll continue working on making delivery expectations clearer upfront.
Thanks again for the support.
:) :) :) :) :)
26 March 2026
Unprompted review
Reply from Retropia®
Hi Aaron, thank you for the positive energy, I appreciate it.
Glad you’re enjoying everything.
The product came in
The product came in, ngl feels cheap but does the job as in for the pictures do looks great, another downer for me was that my pink lens doesn't have the oreo look, as it's missing the white and pink part to sandwich the oreo style. I have just half pink and black
Order number is 99272
Using the edsongamermastergmail
19 March 2026
Unprompted review
Reply from Retropia®
Hi there, thank you for sharing your feedback.
I’m glad to hear the lens is delivering the look you were hoping for in your photos, but I understand your concern about the build and the design not matching what you expected, especially with the pink “oreo” style.
The white band can vary depending on the mount type selected, so some versions will appear with a different color combination. That said, I’d still like to take a closer look to make sure everything is correct with your order.
If you can share your order number and the email used for the purchase, I’ll review it and help get this resolved for you, whether that’s a replacement or another solution.
Ryan
Customer Support Manager
Quite simply the best customer service…
Quite simply the best customer service I have ever encountered. I ordered the wrong product and even though it was my mistake they helped me with a generous refund and really went out of their way to help. I wish more companies were like this and you now have a customer for life. Thank you
26 March 2026
Unprompted review
Reply from Retropia®
Hi Jake, thank you for taking the time to share this.
I’m really glad the team was able to help you out, especially with the mix-up. That’s exactly how we want to handle situations like that, making sure you’re taken care of even when things don’t go as planned.
We truly appreciate the support and it means a lot to hear you’d come back again.
Phenomenal customer service
Phenomenal customer service. I accidentally ordered the wrong size, and the team went above and beyond to help me fix my mistake. They were so quick to respond to my email and send out the correct size lens. Couldn’t be happier with the product and the company behind it!!!
23 March 2026
Unprompted review
Reply from Retropia®
Hi Nahla, thank you for sharing this.
I’m really glad the team was able to step in quickly and help fix the sizing issue for you. That’s exactly how we want situations like that handled.
Great to hear you’re happy with both the product and the support behind it. We appreciate the support.
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