Overall, I’m very satisfied with the customer service. I couldn’t download the presets at first, but customer support helped me through it. Super fast response. I love the presets. I still need to pro... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well it was dispatched very quickly and arrived on time, packed very securely but I was a little disappointed in the 'free' extras, the single sensor cleaning swab and the digital effects for Light... See more
Company replied
Excellent customer service which is rare these days. Nelzon couldn't have been more helpful. We ordered the wrong lens and he sorted it out straight away for us. Already looking at ordering more produ... See more
Company replied
Never has a company been so quick to react as Retropia. Nelzon saw and responded to an email I sent within a minute after I realized I had placed an order for the same item twice. The second order was... See more
Company replied
Company details
Written by the company
A camera accessory company specialising in unique lenses that give imagery a retro and vintage feel.
Contact info
United States
- support@retro-pia.com
- retro-pia.com
4.3
Excellent
560 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Great product
Great product, looking forward to using it, very pleased with customer service and communication, would recommend
23 May 2026
Unprompted review
Reply from Retropia®
Hi Daniel,
Thank you so much for the kind words 💛
We’re really happy to hear you’ve had a great experience with both the product and our customer service so far 😊 We can’t wait for you to spend more time creating with it.
Your recommendation truly means a lot to us — thank you again for the support 📸✨
The customer service was really quick…
The customer service was really quick and helpful!
21 May 2026
Unprompted review
Reply from Retropia®
Hi Preg,
Thank you so much for the support 😊💛
We’re really glad our team could help quickly and make the experience smooth for you. Fast, helpful, and human support is always what we aim for.
If it is not too much, can we ask who assisted you so we can let them know they did an awesome job?
Review about the support
This review is more about the service than the product itself.
So I ordered it online and were browsing through the products. I put the lens for my canon with the specific mount into my shopping cart. I also went a little back and forth in the online store and I didn’t check when I checked out and bought it. A couple of days later I noticed that I had put the wrong mount into my shopping cart (a Sony mount) so I contacted the support by email and got an answer right away. Nelzon managed the whole process for me and was very kind and understanding throughout the process. He managed to change the product before shipping in one day. I’m very happy with the outcome and his effort.
I’ll provide an update about the product itself when I got a chance to test it.
18 May 2026
Unprompted review
Reply from Retropia®
Hi Darius,
Thank you so much for taking the time to share this 💛
We know how easy it is to accidentally select the wrong mount while browsing through different options, so we’re really happy Nelzon could jump in quickly and get everything corrected before shipping 😊
Hearing that the process felt smooth, understanding, and stress-free truly means a lot to us. We’ll also make sure Nelzon sees your kind words!
We can’t wait for you to receive the lens and finally test it out 📸✨ Hopefully it brings you tons of nostalgic and creative shots.
Amazing customer service great products…
Amazing customer service great products the retro vintage glow mist filter is amazing especially paired with my FUJIFILM X-M5 also the disposable film camera lens is great for capturing those retro 80s film style images, overall pleased with these two products and would recommend them to photographers who want that retro vintage and soft mist style in your photos 👍🏻
21 May 2026
Unprompted review
Reply from Retropia®
Hi VIZROD MEDIA,
Wow — thank you for such an amazing review 💛📸
Hearing the Vintage Glow Mist Filter paired beautifully with your FUJIFILM X-M5 honestly makes us so happy. And combining that with the Repurposed Disposable Film Camera Lens for those dreamy 80s-inspired images sounds like an incredible setup ✨
You described exactly the feeling we hoped these products would create: nostalgic, soft, cinematic, and full of character.
Thank you again for the support and recommendation — it truly means a lot to us and the entire creative community around Retropia 😊
Is exactly what they say it is.
It is exactly what they say it is. It feels a bit weird putting a peice of plastic on the front of an expensive camera. But it does the job no more no less
19 May 2026
Unprompted review
Reply from Retropia®
Hi Pete,
Thank you for the honest feedback 😊💛
You actually described the experience perfectly — it definitely feels unusual at first putting something so lightweight and simple onto a modern camera body 😄 But that’s also part of the charm of repurposed disposable-camera optics.
The goal was never clinical perfection, but rather capturing that nostalgic, imperfect, point-and-shoot feeling that modern lenses often lose.
We really appreciate you giving it a try and sharing your thoughts 📸✨
Crazy good customer service with quick…
Crazy good customer service with quick responses! Also shipping was super fast too!
19 May 2026
Unprompted review
Reply from Retropia®
Hi Owen,
Thank you so much for the amazing feedback 💛
We’re really happy to hear both the customer service and shipping experience were fast and smooth for you 😊 We always try to make the entire experience feel easy, personal, and exciting from start to finish.
Your support truly means a lot to us — thank you again!
Great products and customer service!
I purchased a few products for my partner as a gift and was really happy with the outcome! Bag, lens and accessories were great quality and exactly as pictured/described. I did opt to return an item he wasn't a personal fan of and Nelzon was so incredibly helpful in offering several options for return/refund. Really happy with my purchase and experience!
12 May 2026
Unprompted review
Reply from Retropia®
Hi Mb,
Thank you so much for the thoughtful review 💛
We’re so happy to hear the gifts were well received and that the bag, lens, and accessories lived up to expectations 😊 That means a lot to us.
And while we’re always a little sad when something isn’t the perfect fit, we’re really glad Nelzon could help make the return/refund process feel smooth and supportive. We always want customers to feel genuinely taken care of throughout the entire experience.
Thank you again for trusting Retropia for such a special gift ✨📸
Retropia is an really cool innovative company...
Retropia is an really cool innovative company - creating modern camera lenses from old disposable cameras!! I just love the freedom this lens gives me and the film and "toy" camera looks it gives me. I have been recommending it to all my photo students and fellow photographers.
1 May 2026
Unprompted review
Reply from Retropia®
Hi S. Francis,
This honestly means the world to us — thank you so much 💛📸
The idea behind Retropia was always to bring back the emotion, imperfections, and creative freedom that made photography feel magical in the first place. Hearing that the lens inspires both you and your students creatively is incredibly special to us.
And the fact that you’re recommending it to fellow photographers and students genuinely means more than we can say. Thank you for being part of the Retropia community ✨
Keep creating magic,
Retropia Team
We ordered the wrong size lens
We ordered the wrong size lens. Retropia was so helpful by sending us another correct lens immediately without us having to return the other lens. They were very kind and understanding and just wanted to make sure we got the correct lens as soon as possible.
15 March 2026
Unprompted review
Reply from Retropia®
Hi Pamela,
Thank you so much for the kind words 💛
We completely understand that choosing the correct lens size or mount can sometimes be confusing, so we always try to make fixing it as quick and stress-free as possible.
We’re really happy we could help get the correct lens on the way for you right away 😊 And we truly appreciate your patience and support throughout the process.
We hope you absolutely love shooting with it 📸✨
They are deceptive
They are deceptive. Do not use.
I ordered on the fact that they portrayed themselves as a UK company. My order took several weeks to arrive, as it shipped from China. It missed the occasion that it was intended.
When i emailed the company, the response was friendly and personalised. After some correspondence I confirmed that I wished to return the unopened product ( I haven't even opened the mail packaging). They offered me either to return it to an address in the USA, telling me that I would be liable for the huge postage costs, or they could give me an immediate 25% refund.
I asked for the 25% refund. No reply. For several days. Yet my original correspondence was answered within a few hours.
Im going to return it to the sender address on the package and will get a charge back as the company appears to be a scam.
Order #115244 refers
18 May 2026
Unprompted review
Reply from Retropia®
Hi there,
We’re really sorry for the frustration and disappointment caused here. We’ve already reached out to you regarding the refund for your order (#115244).
The delay in response happened because the support representative assisting you was on their day off, which is why there was a temporary pause in communication — but we absolutely should have handled that transition more smoothly, and we apologize for the experience.
Please know we’re here to help and will continue assisting you directly via email to get everything resolved properly.
Thank you again for your patience, and please let us know if there’s anything else we can do for you.
5 stars, very helpful!
quick, very helpful and kind responses to support emails!
17 May 2026
Unprompted review
Reply from Retropia®
Hi Evelynne,
Thank you so much for the lovely review 💛
We’re really happy to hear you had a great experience with our support team. We always want our customers to feel helped, heard, and taken care of as quickly as possible 😊
Your kind words truly mean a lot to us — thank you again for the support!
Warm regards,
Retropia Team ✨
Great Customer Service at Retropia!
The customer service at Retropia has been top notch. I'm still waiting for my package - I'm writing because I had ordered the Oreo lens from Retropia on my iPad which I rarely use and didn't realize that my shipping address saved on there was my old address - my house burned in the Altadena fire. I used the ApplePay and it automatically locked in my address and confirmed the payment and I saw the wrong address and panicked. Retropia's customer service - especially Nelzon, was so kind and understanding and they worked with me on changing the address with the shipping courier and updated me when it was taken care of. Thank you Nelzon! I can't wait to try out the lens now that it's actually going to get to me!
16 May 2026
Unprompted review
Reply from Retropia®
Hi Shane,
Thank you so much for sharing this — and first of all, we’re truly sorry to hear about your home. We can only imagine how stressful and emotional that situation must have been 💛
We’re really glad Nelzon was able to step in quickly and help get everything redirected safely for you. Situations like this are exactly why we always try to approach support with patience, care, and understanding — because behind every order is a real person with real circumstances.
Thank you again for your kindness and trust despite everything you’ve been through. We genuinely can’t wait for the Oreo lens to finally reach you, and we hope it brings a little creativity and joy your way 📸✨
I accidentally got the wrong lens mount…
I accidentally got the wrong lens mount and the Retropia team made the process of getting the correct one simple for me!
12 May 2026
Unprompted review
Reply from Retropia®
Hi Becklo,
We’re so happy we could help make the lens mount swap simple and stress-free for you 😊💛
These mix-ups happen more often than you’d think, so we always try to make the process as smooth as possible.
Also, if you’d be willing, could you please share your order information with us directly? We’d love to personally commend the team member who assisted you and make sure they get the recognition they deserve ✨
Thank you again for the support, and we hope you absolutely love shooting with the correct lens 📸
Email & affiliate spam their customers
I purchased from them 1 year ago and still get my inbox spammed with affiliate link "updates" for a program I never signed up for.
They will email blast you and no amount of unsubscribing will make them stop.
15 May 2026
Unprompted review
Reply from Retropia®
Hi John,
First, accept our apology for this emails that you keep on getting specially you did not sign up for it. I'd like to resolve this issue for you by getting in contact with our affiliate team. Can you please send us your email address so I can get it done?
Waiting for your response,
Ryan
Customer Service Manager
product photoequipment
My daughter and me, we have ordered a product and after ordering I have realised that the adress was not correct. We receved fast and professional support.
13 May 2026
Unprompted review
Reply from Retropia®
Hi Gajuscanis,
Thank you so much for the kind words 💛
We’re really glad we could quickly help get the address issue sorted for you and your daughter. We know how stressful small order mistakes can feel, so making the process easy and smooth is always our goal 😊
We truly appreciate your support and hope you both enjoy your Retropia gear 📸✨
Warm regards,
Retropia Team
Amazing & great customer service
Amazing and such caring customer service. The presets are absolutely stunning giving that digital film look! Such a great price. Can’t wait to test out the lens!
14 May 2026
Unprompted review
Reply from Retropia®
Hi Jaci,
This made us so happy to read — thank you 💛✨
We’re really glad you’re loving the presets and the dreamy digital-film look they create 😊 Hearing that you felt cared for by our customer service means just as much to us as the products themselves.
And we can’t wait for you to try the lens 👀📸
You’re going to have so much fun creating with it.
Thank you again for the support!
Warmly,
Retropia Team
A must have for every serious…
A must have for every serious photographer! Point!
14 May 2026
Unprompted review
Reply from Retropia®
Hi Martin,
Wow — thank you so much for the incredible compliment 💛📸
Hearing you call it “a must have for every serious photographer” honestly means the world to us. We created Retropia gear to inspire creativity and emotion in photography, so knowing it resonates with fellow photographers like this is incredibly rewarding.
Thank you again for the support and trust ✨
Warm regards,
Retropia Team
Great customer service
7 May 2026
Unprompted review
Reply from Retropia®
Hi Inntien,
Thank you again for the kind words 💛
We’re really happy you had a great experience with our customer service. Supporting our customers in a fast, personal, and caring way will always be a huge priority for us 😊
If you ever need anything else, we’re always here to help.
Warm regards,
Retropia Team ✨
Great gift
Lens took a bit longer to arrive (shipped from China) and a minor issue when fitting. Reached out to customer service and got a response within 24hrs. Issue resolved! My friend who I gifted this to loves the lens and the photos really look like they were taken on a film camera.
8 May 2026
Unprompted review
Reply from Retropia®
Hi Raymond,
Thank you again for the thoughtful review 💛
We truly appreciate your patience with the shipping, and we’re glad our team could quickly help resolve the fitting issue for you. Knowing your friend loves the lens and that it delivered that authentic disposable film-camera feel makes us so happy 😊📸
Thank you for trusting us with such a meaningful gift — we hope it inspires many nostalgic moments ahead ✨
Warm regards,
Retropia Team
You sent me a lens that doesn't lock…
You sent me a lens that doesn't lock in.
the managers explanation below via the customer service rep.
"He explained that this behavior is considered normal for our lenses since they are designed to support multiple camera models and mounts. Because of this, some units may lock differently depending on the camera body being used. In some cases they may not fully “click lock” like traditional modern lenses, however they are still designed to stay securely attached through friction fit."
Where is this mentioned on the website? This product is not sold as described. Friction fit for camera lenses is TOTALLY UNACCEPTABLE.
Refund is only offered at 40% otherwise I have to ship to germany? Bullshit.
They
28 April 2026
Unprompted review
Reply from Retropia®
Hi there,
I’ve responded to your email directly to properly take care of this for you. I also want to sincerely apologize for the experience and frustration caused here.
The support representative who initially assisted you is new, and the way this was communicated to you did not meet the standard we expect at Retropia. We completely understand your concerns and appreciate you bringing them to our attention.
Thank you for your patience while we work to make this right.
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