Retro Drive Reviews 166

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

They are absolutely awful. I ordered the game console for My Son! over a month and a half ago for his birthday. I have never received it. No one responds. I paid $90 for nothing. if someone knows how... See more

Rated 1 out of 5 stars

It worked once,then next time stuck on loading screen. Tried emailing customer service and got a response eventually- try a new lead,check connections etc. After trying that have emailed them again... See more

Rated 1 out of 5 stars

Purchased the fully loaded Nvidia shield. The original power ac adapter was not included instead their was a third party usb c which didn’t not power the Retro drive unit at all. I contacted the retro... See more

Rated 3 out of 5 stars

For the most part I'm satisfied with what I got although the Dreamcast games are pretty much unplayable as either it's really slow or won't even start. The only major issue I had was how long it took... See more

Company details

  1. Game Shop

Information provided by various external sources

Single board computers and retro gaming in perfect marriage. And at a price that makes you wonder why bother with the DIY? But if you do want to build your own, we offer support videos and chat regarding ANYONE's build! You heard that right you do not need to be a customer to ask for help and we will normally get back to you the same day!


Contact info

1.3

Bad

TrustScore 1.5 out of 5

166 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Still have not received my order

Still have not received my order. I paid for 2-3 day shipping. I ordered mine on the 15th. The tracking number still says “waiting for package to arrive at a USPS facility for shipment”.

29 June 2020
Unprompted review
Retro Drive logo

Reply from Retro Drive

Hey Austin sorry about the initial delays in shipment. Glad you are enjoying your order and we did email you a response to the issue you were having with Gameboy/Playstation games. We were hoping you might try out the free upgrade we offered.

Rated 1 out of 5 stars

Not what was promised.

I ordered a controller that was advertised as new and would ship the next day. What I got was a used controller shipping in 5 weeks. Price was comparable to new controllers offered by other companies. This place is out to scam you.
They did admit their actions and refund me after I called out them trying to pass off an old controller as new. Why not just tell me up front that they are out of new controllers instead of trying to trick me.

Their response is 100% dishonest. The controller had scuff marks, discoloration, and they even admitted it was used when they reached out to me after my complaint. They did provide a refund and instructed me to keep the controller.

17 June 2020
Unprompted review
Retro Drive logo

Reply from Retro Drive

Not what was promised is right....Ryan got a brand new controller but we don't keep original packaging because it's bulky and gets damaged during shipping(go look at the iBuffalo box it's 5 times the size of the controller). We take them out of packaging to pair them with systems which is where we primarily use them. However, Ryan got himself a controller, lodged a complaint for the refund, kept the controller because he wanted a souvenir of his scummy behavior and then left a bad review justifying his theft. If being a good business means responding to every review professionally then maybe that is not what we are. But liars and thiefs do not deserve a platform to speak on.

Rated 5 out of 5 stars

I love Retro Drive!

I love Reto Drive, and their products are awesome! I got the Nvidia Shield and I absolutely love it! Aimee was super helpful through everything and I will definitely be buying my next nostalgic device from them!

12 June 2020
Unprompted review
Rated 4 out of 5 stars

Outstanding product in its field

Overall, I am VERY pleased with my Nvidia shield! Games all run very smooth, with the exception of a few hiccups with the PS1 and GameCube games, but that’s to be expected.
This is a fantastic product and I would highly recommend to any retro video game lover, this thing is a must have for the collector.

Only reason why I gave 4 instead of 5 stars is the long shipping time,
Other than that, TOTALLY satisfied!
Thank you, Retro Drive!

6 June 2020
Unprompted review
Rated 5 out of 5 stars

Totally worth the wait!

Though it took a little while, they did an awesome job. They went over and above my expectations! Thinking about ordering more...

2 June 2020
Unprompted review
Rated 4 out of 5 stars

The retro drive works great

The retro drive works great, but some of the systems doesn't work properly and it is difficult to bluetooth the controller to the system, (hard) and I'm still working on it, need assistant please.

30 May 2020
Unprompted review
Retro Drive logo

Reply from Retro Drive

Hey Julian thanks for the kind words I am out of office until tonight but when I get back I will go through emails and definitely help you out. The bluetooth can be a bit difficult but once you understand it, it's very easy to connect. So we will definitely get it figured out for you!

Rated 5 out of 5 stars

A+++ product and customer service

Everything was made right. You took care of what I was asking for and you also have been very understanding of my situation. Thank you for the wonderful and fun product. Must buy.

28 May 2020
Unprompted review
Rated 4 out of 5 stars

Give them your money its worth ut

I ordered right in the middle of the quarantine. So it took a while to get my package but they were more then willing to explain what was happening. And the shield is everything i wanted and more.

26 May 2020
Unprompted review
Rated 3 out of 5 stars

For the most part I'm satisfied with…

For the most part I'm satisfied with what I got although the Dreamcast games are pretty much unplayable as either it's really slow or won't even start. The only major issue I had was how long it took to arrive even with using priority mailing. I would get the initial email stating it's waiting to be received at the mail office but then I won't hear anything for weeks even after had sent multiple emails for a status update.

22 May 2020
Unprompted review
Rated 1 out of 5 stars

Beyond frustrated with this company

Beyond frustrated with this company. They tell you what you want to hear but the bottom line is I purchased a deluxe system in March (it’s now nearly June) that I have never been able to use. First it didn’t ship for weeks (they claim fast shipping on their site). When I finally inquired, they blamed a delay on customs. Fine. Understandable. When the system arrived 4 weeks later, I went to play but it had a faulty SD card. Emailed the company. Oh yeah sorry about that was the response. Sending you a new one tomorrow. That was on April 11. Never received it. Now, I have a $229 system. Non working. They are now simply ignoring emails. Save your money and look elsewhere.

20 May 2020
Rated 4 out of 5 stars

Updated review

So yes I had the initial problems with my shield and unit missing a piece to the power supply so I could not plug it in. Also didn’t get the controller I initially purchased also. Once I got in contact with the company and they reached out to me they fixed the problems and were helpful in doing so.

19 May 2020
Unprompted review
Rated 1 out of 5 stars

screw this crap Stealing so called company

Idk been over a month of runaround and still hasn’t shipped my system or even replying to messages mind you $240 order and got robbed , I’d never suggest them period . No system or way to get my money back 1 star is not enough for my anger with them

15 May 2020
Unprompted review
Retro Drive logo

Reply from Retro Drive

Very sorry about the initial delays in shipment Michael. We are sorry to hear you are still having controller issues but we did respond via email a few times. We have a new user guide on Youtube now that should hopefully walk you through the issue.

Rated 2 out of 5 stars

Poor customer service/product issues

Most of the N64 games do not work when playing multi-player. Some games that we asked to be included were not. And the ones that were also had glitches when trying to play. After purchasing the support was great but once it was delivered trying to get a hold of anyone has been impossible. Messaged them asking for help with setup and got no response. Also, messaged about getting a refund if they can't fix the game issues and got no response. Pretty disappointed and feel cheated out of my money.

13 May 2020
Unprompted review
Retro Drive logo

Reply from Retro Drive

Sorry we were not able to find a solution in the end but glad we ended on good terms with the refund. Also we are of course sorry about the initial delays in shipment Tim.

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