Retrofitlab.com Reviews 

Great product. Best upgrade for for the money. Smooth installation process as well. Definitely recommend. Thank you!

Had a few issues but they were dealt with very quickly products are very good quality and service is awesome I wouldn't hesitate ordering again

Hello!
I received the product yesterday, im very pleased with the packging and presentation, the product has good quality and i recomend. Thank you Retrofitlab. Regards!

Great and quick communication, quickly identified the problem and send the parts. They arrived in US in a couple of days.
Thank you, Stefan.

Worth every penny. Light output improved as advertised, even with my tired old re-used bulbs. Night driving my 996 is fun again. My only pick is that I would like more detail in the instructions. I figured it out, but more detail up front would have helped my first retrofit be faster and less stressful.

Absolutely amazing customer service, I had a slight issue with my order missing some components and I reached out to them and they got back to me in a couple hours and sent out the items right away. Overall great product and service.

Bought a set of new projector lights, bulbs and wiring for my Focus ST. Good quality and arrived quick enough. Only downside I have is that the fitting instructions are not the best and you get extra parts which may not necessarily be needed for your car which makes fitting abit confusing. Had an issue with the fitment but there communication was good. Would recommend.

It has been a bumpy ride...
Ordered the LED kit for my Aprilia RSV 1000 and got it as a Christmas present from my wife.
Upon immediate inspection I could tell, that the main lens had defective wiring and seemed to have been previously installed, furthermore only 1 of the 2 additional lenses was in the package. Wrote them on Christmas day and recieved an answer on the first workday between Christmas and New year's. New package with a new main lens and additional bi-lens sent and reviewed just aften new years. So far so good, faults can happen and so far I was satisfied with the service.
Unfortunately the trouble was not over. Last weekend I assembled the kit and there it became clear, that there were several missing bits, namely 3 aluminium brackets and a wire for the solenoid on the main lens. After 3 days I got a very short reply
"Hi sorry for late reply. Tomorrow we will make sure the missing parts will be sent to you..3 aluminum brackets and H7 high beam splitters. With kind regards"

No apology from them, just the above answer. Makes me wonder if this is more the rule than the exception?

On the bright side is that they actually answer when you write them and seems willing to correct their mistakes, just a pity that it takes more than one try...

Good product but bad service.
Product the customer service suggested did not fit, they remedy their mistake by letting the customer pay for the return shipment.
If asked kindly about refund for the shipping cost you’ll be met with silence

Do not buy from this shop if you are in the UK or you will be stung with VAT in both countries, poor exchange rates, Higher than standard Custom Charges (mine was over £60 for a set of lights worth under £200). Slow delivery (2 weeks and counting) and unhelpful customer service. Standard Answer "Computer says No"
I wish I had shopped around more and bought from another seller who has more experience shipping to the UK or who actually just listens when you explain the overcharges and doesn't keep repeating that the computer did it (and it is never wrong)