Revive Financial Reviews 

1,653
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and supportive approach, often highlighting individuals who go above and beyond to help. People appreciate the excellent customer service, noting clear explanations and constant reassurance throughout their financial journey. This support significantly reduces stress and provides immense relief for many. The overall service is described as effective and life-changing, helping customers navigate challenging situations with ease. Reviewers frequently mention the process is simple, smooth, and well-explained, contributing to an easy and stress-free user experience. Many feel supported and guided, ultimately achieving financial stability and peace of mind.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and support received... See more

Service

Consumers find service to be positive, with many expressing gratitude for the help and support received,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as easy, stress-free, and... See more

Payment

People report ambiguous experiences with payment, with some consumers expressing relief and satisfaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have thought about doing this for a long while but on the couple of occasions I’ve enquired (elsewhere) I’ve felt like I was being spoken down too. Not with Anette. She has been so lovely every inte... See more

Rated 5 out of 5 stars

My revive specialist is Baha she has been a hammer throughout my experience thus far . She carries her self with the highest level professionalism and no mucking around , she very clear and straig... See more

Rated 5 out of 5 stars

I had the good fortune to work with Kylie to help manage my debt agreement. Unfortunately, due to injury and illness, I was no longer in a position to meet my financial obligations. Through the many h... See more

Rated 5 out of 5 stars

I called Kylie at Revive and she was so empathetic and helpful. I was very impressed with her professionalism and kindness. Kylie always advised me clearly about the steps required and responded quic... See more


Company details

  1. Debt relief service
  2. Financial advisor

Written by the company

We’ve been helping Australians take back control of their financial future since 2005. With a large range of debt solutions, a dedicated professional team, and market-leading digital tools and technology, we are paving the way in providing financial wellbeing for all Australians struggling with debt.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,653)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best Decision Ever

I can’t put into words the relief I feel since using the services of Revive Financial. I was drowning.
From the moment I contact the company and spoke with Georgia, my mind was at ease. The process was seamless. There was no judgement and my quality of life is already improving. I can’t thank Georgia and Revive Financial enough.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

My negative rating was an accident

My negative rating was an accident, Revive financial is very good when when it comes to their customers, and very patient and understanding, Shanel looked after me and she was awesome! Thanks to her I’m able to take back control of my financials.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Saved my life!

I totally 100% recommend Revive! They helped me out so much when I was at my lowest. Great communication, Michelle handled everything for me, she is great at what she does. Saved me! Can't thank them enough.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

From the first point of contact

From the first point of contact Georgia was great understanding and very helpful constant contact and reassuring I now can see light at the end of the tunnel so much so my son is now in contact with her .Cheers

16 February 2026
Unprompted review
Rated 5 out of 5 stars

When in need of help contact Revive

I was extremely stressed and not knowing how to get out of the financial situation I was in ..I found Revive online and gave them a shot..from the start Nicole was absolutely amazing, understanding and willing to help me and my family. She walked me through to process step by step and was there for any questions I had…couldn’t thank her anymore for helping me through the process..Nicole you were fantastic and thanks again 😊

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Very happy.......

Anette was very helpful in providing options available regarding debt consolidation and in assisting with the application for A Part9 Debt Agreement. Very happy with the process and comfortable with the choice I made rather than Bankruptcy

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Ben was amazing


I’m so grateful for Ben being so understanding never judged me and helped me get thur it all it’s feels like a weight has lifted off my shoulders
Thanks again Ben your an accent to your work place

19 February 2026
Unprompted review
Rated 3 out of 5 stars

Took my money and nothing went though…

Took my money and nothing went though because they didn't do what was asked and I got stuff over by then

2 March 2026
Unprompted review
Revive Financial logo

Reply from Revive Financial

Hi Mark

Thanks for taking the time to leave feedback.

We'd like the opportunity to look into the closed application that matches your review. If you're open to it, please contact our team at info@revivefinancial.com.au so we can investigate and assist further.

Appreciate you raising this with us.

Regards
- The Revive Financial Team

Rated 5 out of 5 stars

Michelle was brilliant to deal with…

Michelle was brilliant to deal with from day 1. I was a little nervous about the process but she was able to guide me through the journey and communicated every step in a timely manner. Very friendly and professional. Set my mind at ease. I can now see a light at the end of the tunnel and look forward to the easing of this financial burden.

11 March 2026
Unprompted review
Rated 2 out of 5 stars

Don't stop paying people until you have an official agreement, regardless of what they say.

My Account manager Aimee was amazing to deal with, but other than that, revive basically threw me into a deeper hole than I was already in. I had no current arrears, but I knew if I kept going the way I was, I would start owing creditors, so I contacted revive for help.

I was told everything was good and it just needed to clear compliance, I was told to stop paying my creditors and start paying revive. I contacted all my creditors and told them revive was taking over and I would no longer be making payments.

THREE MONTHS later, I was told that compliance would not approve my agreement and that I was ineligible for their assistance.

As far as all of my creditors are now concerned, I've been making no payments for months, no one is taking over my accounts and I have no official debt agreement in place. I now owe arrears and fees to companies revive should have taken over. I was given no assistance on how I could move forward, basically just 'sorry we can't help you, figure it out' after three months of not paying anyone else. I did get a refund for the funds paid, but that covered a fraction of what is now completely overdue. I am now in a worse position than I was when I started, and given no direction on how to move forward.

14 January 2026
Unprompted review
Revive Financial logo

Reply from Revive Financial

Hi Ashlee

Thank you for sharing your experience - we're really sorry to hear how this has impacted you.

We understand how stressful and disappointing this situation would have been. While our debt solutions are subject to creditor acceptance and outcomes can occasionally change, we would never move forward with an arrangement - and the consequences that come with it - unless we're very confident it will be accepted.

In your case, when it became clear the proposed solution was no longer viable, we made the decision not to proceed and issued a full refund of the payments you had made, so you were in the best possible position to bring your accounts back up to date.

We recognise and acknowledge your experience with Revive Financial was disappointing and not as intended. We are looking at ways we can improve this for future customers.
Thank you again for taking the time to leave feedback.

- The Revive Financial Team

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