REVOLVE Reviews 1,692

I love Revolve! They ship my orders and quickly and returns are so easy! They also have a great selection and excellent customer service!

I want to warn everyone in Norway from the bottom of my heart: do not shop at Revolve.

I ordered shoes (2391 NOK), but when I tried to return them I discovered that Revolve does not cover international return shipping. The return cost with UPS from Norway to the US was 1220 NOK – more than half the value of the item!

On top of that, Posten/Bring will not even accept returns to the USA due to customs changes. This means you risk:

Spending a lot of time fighting with shipping companies and customs

Paying more than you get back

Ending up with items that are impossible to return, even if they are unused

This has been an extremely disappointing experience, and I feel that Revolve should clearly warn international customers (especially in Norway) about the true cost and risks of returns before they order.

Please learn from my mistake and avoid this store if you live in Norway.

Don’t ever buy a thing from these scammers. They overprice clothes that you can find one third of the price elsewhere. Stay away!!

Customer service not only answers quickly, but they actually help. 12/10 experience

For the price of garments this site is the biggest disappointment ever! Avoid! I bought a designer dress and it arrived 5 days late and also just in a bag! No box or protective packaging!
I then Returned it and immediately purchased a new dress to arrive two days later but have just been informed that it will be 5 days late! Ruining my 40th birthday plans! There are alot of issues with this company!

Again cant thank Revolve/FWRD enough!

Was just returning an item and think it must have gotten lost or something or not been entered properly I dont know, but when enquiring about what to do about it, Kristel just processed an early refund regardless.

To be fair is the 1st time having problems with a return so could be that lol.

Their customer service is top notch I must say!

Amazing customer service, I ordered trainers in the wrong size (my mistake due to conversion from uk sizing) when they arrived I called up the most friendly and helpful colleague talked me through to make sure we reordered the correct size and emailed a QR code to return the original pair. The new pair arrived within a day and were perfect. Very helpful and efficient would highly recommend haven’t had such a high level of customer service in a long time

I have reported REVOLVE to the FTC's Fraud Department, as they are engaging in completely unethical business practices. First, they requested a photo image of the front and back of our daughter's credit card, as well as a photo image of her government-issued ID, to verify a purchase. How can a company ask for such sensitive information that can steal your identity?? After five phone calls to their customer service trying to get our order verified, it ultimately came back to them wanting a photo of her cc and ID, which we were not going to do. We canceled the order and never received a refund.

I ordered a ridiculously expensive pair of pants from REVOLVE’s website and received a defective item with obviously crooked stitching. I initiated a return, and hopefully the process goes smoothly, but I cannot recommend buying from their website. They are not reliable, and some of their products are faulty.

The best customer service ever!

This is honestly my favorite shopping app. Their collection is great and their customer service is excellent! Super helpful and extremely responsive - highly recommended!!🤩

This is a large and reputable web site, so surprised at the negative reviews. I have purchased numerous times, and never had issues with receiving or returning. Great customer service. The reason for my rating instead of 5 stars is that I find that the items always look terrible in person and nothing like on the site, very cheap and poor fitting, despite always being expensive. This is not typical for me, because I am petite with an hourglass frame and usually find that nice pieces look great on me. I have placed a handful of orders and returned every single one, so I have stopped placing orders. However, If I was to find a brand that I liked the quality and fit of, I would probably have a better experience.

Purchasing experience has been good so far, no complaints. Fast shipping and no issues with orders.
However, I wanted to go ahead and post a review of my purchase, which I did, only to check sometime later and noticed that it had been FULLY edited. My name was unchanged, but none of my initial words have been saved. I gave the item 4 stars and they also changed that to 5 stars. I posted it via the app on the 14th but they put an earlier date under it to throw me off? But it's still my name on the headline so, it'd be too much of a 'coincidence'.
Might not seem like a big issue, but I took some of MY time to write something that could be helpful to others. I felt robbed of my own voice and opinion, like I was being erased. This is a bad business practice and should be called out, I took screenshots and have proof.

Basically the reviews have no point if they'll all be edited.
Potential customers, please keep that in mind and save yourself the trouble about reading/writing reviews on there. There is no way to edit/delete reviews afterwards so I reached out to them. Customer service was helpful and agreed to delete said 'fake' review on my behalf. I should be receiving a follow up on that soon. Whether or not they do actually delete it and fix it, it still needs to be mentioned. The call was recorded and I hope they address the issue.

Absolutely Stellar Service from Revolve!
Shopping at Revolve has been an exceptional experience from start to finish. Their support service is truly spectacular—super responsive, incredibly attentive, and genuinely customer-focused.
I had an issue with a first-order promo code that had expired, and their team didn’t hesitate to reissue it for me. But what really blew me away was what happened next: I completely missed that they had provided me with an additional discount for my next purchase, and even then, they went above and beyond to apply it retroactively. That level of care and flexibility is rare and deeply appreciated.
Beyond their amazing support, Revolve offers a fantastic selection of brands and consistently rolls out interesting offers that make shopping exciting and rewarding.
Highly recommended!

Return process / updates are non existent to very slow. Customer service is very responsive, but don’t seem to have much influence over the return process. Delivery was very quick tho.

I can only praise Revolve’s customer service. Within one month I have made 3 orders, out of which I have made two returns and all of my items arrived very quickly (even the ones on preorder) the ones I have returned( the size was too big) were refunded to me swiftly. I have also noticed some spots on one of the dresses, I have reached out to customer service and was offered a 15% discount. Overall I’m very satisfied with the customer service and would definitely recommend using this website

Excellent customer service and fast delivery. Would definitely recommend!

The customer service was the worst I have ever dealt with! I am considering taking legal action against the company falsely advertising express shipping when it’s not. Very rude unhelpful customer service that feels attitude is the best way to go. Absolutely shocking!

customer service was very disappointing. I needed an item for an event that was the cheapest I’ve ordered. When I inquired about the signature hold, I was told it was for high-value items. After showing that my previous orders were all more expensive, the representative changed their answer, stating there are no specific criteria for the hold.When I asked for clarification, they abruptly ended the conversation with a simple "thank you," and I didn’t even know who I was speaking to, as they didn’t provide a name.I love Revolve and have always had great interactions with customer service in the past, making this experience feel bizarre and frustrating. They need to improve their understanding of policies.

I don't know for other people but I've received my order from this seller in very short time. DHL have had delivered after approx 4 days after purchase and product was the same like on the website. I don't know are they sell designer product but for me seems like they do. At least I hope so. And I was purchased from Europe.