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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent customer service, highlighting the helpfulness and efficiency of the support team, especially when dealing with returns or order issues. Many also appreciate the fast shipping, with some receiving their orders within a few days, even internationally. The return process is often described as easy and convenient, with some reviewers noting the inclusion of return labels. However, some people were dissatisfied with the product quality, mentioning items looking cheap, fitting poorly, or falling apart quickly. There are also concerns about delivery, with some customers receiving opened boxes, wrong sizes, or experiencing significant delays, particularly with certain shipping carriers. A few reviewers also reported issues with the return policy, specifically regarding international returns and the cost associated with them, or receiving store credit instead of a refund.

What people talk about most

Product

Users describe ambiguous interactions with product. Many reviewers praise the wide selection of... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the excellent, helpful, and... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise fast shipping,... See more

Return policy

People report ambiguous experiences with the return policy. Many customers praise the easy and seamless... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers praise the fast shipping, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is a large and reputable web site, so surprised at the negative reviews. I have purchased numerous times, and never had issues with receiving or returning. Great customer service. The reason for... See more

Rated 5 out of 5 stars

I’ve been helped through text by two different representatives (Yvette & Jap aka Japet) and my experience with both of them was amazing! They were both extremely kind, caring, and helpful! Literally t... See more

Rated 5 out of 5 stars

I was a bit dubious when ordering from revolve for the first time. However I took my chances as I’d seen a pair of shoes that perfectly matched a dress I had for an upcoming event. I couldn’t believe... See more

Rated 5 out of 5 stars

My all time favorite store to purchase clothing for. I’ve been buying from them for 10+ years, everything from PJs and pillowcases to my wedding rehearsal dress. Massive selection of brands at many di... See more


Company details

  1. Ladies' clothes shop
  2. Clothing Shop

Information provided by various external sources

REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.


Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Thank you joen for great customer service

I realised the trainers I ordered was in US sizes rather than UK
I called up and joen picked up quickly and changed my size the right one (I'm size 8uk so size 9US)
Very friendly and a follow one piece fan I can't wait for my trainers
Thank you joen

20 February 2025
Unprompted review
Rated 1 out of 5 stars

The quality of the materials are low

The quality of the materials are low, it doesn't even worth the price, it is too much expensive for the quality they offer to. I will never buy from them again. I was expecting something more, because 200 € for a skirt, you expect a certain kind of quality, but what you will get it is a unsewn skirt made with low quality material

6 February 2025
Unprompted review
Rated 1 out of 5 stars

Read the small print

I have made a return for an order which was processed ok but i have only received a partial refund. All items were returned.
If i check my account it says something about one item being not refundable as being on final sale.
In the order i made there was no mention of this nor in the return. I contacted customer support and they told me that the article price is written in red. This is supposed to be it!!!! The policy mentions articles marked final sale are not refundable. However there is nowhere actually written final sale, only a normal discounted price. Insane that companies are allowed to do this and get away with it! Proper scamming tactic.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Hi Revolve

Hi Revolve, can you please let me know where this order is. Ordered 2/1, said delivery 5th - 6th. Had no email update from yourselves or any update status or from DHL to say delivery will be during those dates. Waiting in. Thank you B291065044.

I would just like to say Revolve sorted my query out on the same day with ease and professionalism. Happy customer. Thank you to the lovely person I spoke to.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing products and customer service

Amazing products and customer service! Revolve has good product selection. I purchased a couple of items from them, the quality of products are very good. Even more importantly, the customer service was great. I needed help with return of a product, the customer service agent has gone out of their way to help me. I have only good things to say so far :)

14 January 2025
Unprompted review
Rated 4 out of 5 stars

Great customer service, but prices are expensive

Pretty expensive products but the customer service is outstanding. I ordered the Tower 28 spray which I could not get anywhere else. Unfortunately the package never arrived, I contacted the customer service and they refunded me all my money, including shipping (from the US to Portugal) within the same day.
They were also very quick to answer, and it did not seem like the "AI slop" you see spouted by many companies today.

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Had to order and return multiple…

Had to order and return multiple dresses trying to find the perfect dress for my daughter’s wedding. They were all beautiful, and the customer service went above and beyond working with me on the returns and refunds.
I can’t wait to order something from Revolve again!

3 January 2025
Unprompted review
Rated 1 out of 5 stars

Revolve sells dangerously toxic products

Revolve sells faux leather bags which have a dangerously high level of toxic chemicals. These include dimethylformamide, chromium, arsenic and lead, which can be absorbed through the skin with repeated use. The bag I ordered was so saturated with toxic chemicals that the fumes spread throughout the house on opening the package. This bag had to be moved outdoors immediately and customer service did not respond. Consequently, this will be brought to the attention of both state and federal agencies who may initiate a recall of these products from Revolve. Buy from Revolve at your own risk, as this can happen with real leather handbags as well. Even if you purchase clothing or other items, expect that customer service will not respond to your requests, which makes all ordering risky at best. Caveat emptor.

1 January 2025
Unprompted review
Rated 5 out of 5 stars

Revolve has the best customer service

Revolve has the best customer service out of any store I have ever seen. Had some packages stolen and they are so sweet and respond and help immediately. Literally so rare nowadays to have such attentive and helpful customer service

2 January 2025
Unprompted review
Rated 1 out of 5 stars

Feeling sad that people can be like this.

It was my first time ordering from Revolve and the last time. I paid 437€ for a dress who arrived completely ripped off. Now I understand why they had on their site no return of the dress. It’s unbelievable how they have no shame to send a dress like that for this amount of money.

30 December 2024
Unprompted review
Rated 5 out of 5 stars

I really love ordering from Revolve

I really love ordering from Revolve, I have got lots of items I really wanted I can't get in the UK. The shipping is so fast and reliable, and if I have an issue with an item or the box for whatever reason customer service is always very helpful and efficient. One of the few places I genuinely really look forward to buying from.

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Was a bit sceptical after some of the…

Was a bit sceptical after some of the reviews but they had the Tower 28 spray my daughter wanted for Christmas that I couldn’t get anywhere else. I placed my order Wednesday 11/12/24 and have just received it this morning Saturday 14/12/24. I did pay for express delivery. Great service will definitely use this site again

14 December 2024
Unprompted review

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