Reward Mobile Reviews 

194
•
TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

I was wary using this company. No need to be. Got a brilliant deal via health service discounts. Fast delivery of phone , added PAC code to order, swapped over my number immediately on setting up new... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Friendly helpful staff. Advise and new contract SIM only with 3 taken. New SIM arrived on time. Mobile no ported across from EE after initially being missed was very quickly resolve... See more

Company replied

Rated 5 out of 5 stars

Working for the NHS I am so proud that a site offers such a lucrative discount. iPhone 15 delivered exactly when described on the release date £32.40 per month 0 upfront! Not many companies offer any... See more

Company replied

Rated 2 out of 5 stars

How to create the most annoying bad website to lose potential customers. I knew exactly what i wanted but this dire site will frustrate the hell out of you to the point you just give in. Links don't m... See more

Company replied

Company details

  1. Mobile Phone Shop

Written by the company

Reward Mobile are an independent telecoms company with over 40 year’s management experience in both the business and consumer sectors. Alongside our position as one of EE’s largest business partners, we have built close ties with other major networks like Three. While we also maintain close relationships with manufacturers like Samsung, Apple and Nokia. This allows us to offer you some of the best services and savings available in the UK, on both sides of the mobile telecoms package, devices and networks.


Contact info

3.3

Average

TrustScore 3.5 out of 5

194 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.3

All reviews

(194)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Customer Service Experience with Reward Mobile!

I recently signed up with Reward Mobile for a contract phone, and I couldn't be more pleased with the service I received. From the very start, the customer service team went above and beyond to make the entire process smooth and hassle-free. They were incredibly friendly, patient, and answered all of my questions thoroughly.
What stood out to me the most was their dedication to ensuring I got the best deal that suited my needs and also the timely resolution of the little hiccup in the course of signing me up. A customer service Rep Vicky,took time to support me through the process, making me feel confident in my decision. The whole sign-up process was quick, straightforward, and professional, leaving me with complete peace of mind.
If you're looking for a phone provider that values its customers and offers top-notch service, I highly recommend Reward Mobile. Excellent experience all around!

3 September 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thanks for taking the time to leave a review. I will pass on your comments to the team.

We hope you enjoy your new product.

Kind regards

Reward Service

Rated 5 out of 5 stars

I was skeptical to use this website

I was skeptical to use this website , because looking like scam, but I try, because they given me good price for my child to get iPhone, and I was so glad I tried, was easy was quality best price , high recommended.

3 September 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thanks for taking the time to leave a review.

Kind regards

Reward Service

Rated 4 out of 5 stars

Easy to use website and Good customer service

Easy to use website. So far experience has been good with their website as well as on phone customer service. I will absolutely recommend it.

1 August 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thanks for taking the time to leave a review.

We hope you enjoy your new product.

Kind regards

Reward Service

Rated 1 out of 5 stars

SCAM beware of it

Waste of time, attempted to buy a new EE Sim Only contract but it kept rejecting bank / card details and wants me to fill out everything again from step 1, after filling everything perfectly! I've tested this with two separate banks and checked info thoroughly so there's something wrong with the website, or at least with the contract
Just copied someones review and had the same issue with it and been told thats bank fault so phoned bank and there is no bank fault and been told its a SCAM

21 August 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Sorry to hear you are having issues with the security check when placing your order.

Please email your contact details to customerservices@rewardmobile.co.uk and we will help to process your order.

Kind regards

Reward Service

Rated 5 out of 5 stars

Everything about this company from the…

Everything about this company from the initial chat and sale to the prompt delivery service. Plus great value for money also.

14 August 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi David

Thanks for taking the time to leave a review.

We hope you enjoy your new product.

Kind regards

Reward Service

Rated 5 out of 5 stars

Excellent product with fast delivery

Excellent product with fast delivery, efficient security checks and great customer services. Couldn’t be beaten on price. Highly recommend!

16 August 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thanks for taking the time to leave a review.

Kind regards

Reward Service

Rated 1 out of 5 stars

Worst company I’ve ever dealt with plus…

Worst company I’ve ever dealt with plus the people who take the test amount from your bank account haven’t got a good review to their name Had to spend hours on the phone cancelling everything wasted time and effort Dont go near them

5 August 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Sorry to hear you are having issues.

Please email your contact details to customerservices@rewardmobile.co.uk and we will be in contact to help you.

Kind regards

Reward Service

Rated 5 out of 5 stars

Great experience

I was wary using this company. No need to be. Got a brilliant deal via health service discounts. Fast delivery of phone , added PAC code to order, swapped over my number immediately on setting up new phone. Couldn’t be easier. Had a quick security check with lovely customer service staff. Highly recommend.

1 August 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thanks for leaving a review.

We are pleased to see you are happy with the service provided.

Kind regards

Reward Service

Rated 5 out of 5 stars

I was having difficulty with a SIM I…

I was having difficulty with a SIM I received. After live chat and calls to the number provided and no one able to help, I managed to get through to a lovely lady called Rebecca. She was so helpful going over the details and solving the issue.

23 July 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thanks for taking the time to leave a review.

I am happy to see your issue has been resolved and I will pass your feedback to Rebecca.

Kind regards

Reward Service

Rated 5 out of 5 stars

Great company

Very helpful and friendly, and fast response

10 July 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi,

Thanks for taking the time to leave a 5* review.

Enjoy your new product.

Kind regards

Reward Service

Rated 1 out of 5 stars

I feel so wrong with this service

I feel so wrong with this service; not friendly at all, Not reconmend

12 July 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Sorry to hear you are having issues.

Please email your contact details to customerservices@rewardmobile.co.uk and we will be in contact to help you.

Kind regards

Reward Service

Rated 5 out of 5 stars

Very efficient

Very efficient, transparent with all terms and conditions and timeously delivered my phone.

9 July 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi,

Thanks for taking the time to leave.

We hope you enjoy your new product.

Kind regards

Reward Service

Rated 5 out of 5 stars

What a great experience and a great…

What a great experience and a great deal. Never heard of reward mobile until I was looking for a new mobile via blue light card. Found an amazing deal for the iPhone 15. Simple to order and it arrived so quickly. So far an amazing experience and I would recommend.

3 July 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thank you for taking the time to leave a review. We hope you enjoy your new product.

Kind regards

Reward Service

Rated 5 out of 5 stars

Quick, good value, friendly.

So far, great!
Got a fairly priced deal and phone was delivered next day tracked delivery. All seems to be perfect so far.
Had an over the phone validation to confirm the order (a fraud prevention step this company takes), and the lady that dealt with me over the phone was very polite and helpful.
Would recommend.

2 July 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thanks for taking the time to leave a review.

I will pass your feedback to the relevant team.

Kind regards

Reward Service

Rated 5 out of 5 stars

Very good service delivered early

Very good service delivered early. Good network reliable. I am so happy

30 June 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thanks for taking the time to leave a review.

We hope you enjoy your new product.

Kind regards

Reward Service

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Dealt with my issue fast and with the best possible outcome. Recommended. Would use Reward mobile again.

25 June 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thanks for taking the time to leave a review.

I will pass your feedback to the relevant team and we hope you enjoy your new product.

Kind regards

Reward Service

Rated 5 out of 5 stars

Fantastic

Very simple and easy site to use. Good customer service and fantastic pricing. 10/10

20 June 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thank you for taking the time to leave a review.
We really appreciate it.

Kind regards

Reward Service

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