Rewinch - Electric Winches LTD Reviews 

Brilliant communication and customer service!

Incredible machine it has helped me with a lot of depression

I wish i could give -5 stars! After 1,5 years using it, i'm always scared of already touching this thing! because it could be again something broken, not working or doing something completely weird.

Example: speed is set to 20km/h, but here we go 45km/h! (Very fun and not dangerous at all!)

The rope is not made for winter, so you will only damage the rope. Getting a new one, only 240$!
But on website starting the sentance: Made for the cold ...

I quote again the line on the website "Whether you are a wakeboarder, snowboarder, kite surfer, cable skier, wake skater, snow skater, foiler, skateboarder, bmx rider, mountain biker, paraglider or even a parent who wants to pull their kids around on a sled, Rewinch is made for you".
After my "tests" i would say: Ahm yeah, when they all ride on grass and not on snow, because i have a complete different expierence + videos that can prove my criticism multiple times!

And now, after 1,5 years the rider remote is fully broken. (black screen). RIP 365$!!! But please do not expect a charging cable in this price category, you need your own, that you need to cut yourself, because it would maybe not fit XD And as if that wasn't laughable enough, he also dutifully confirms it in one of his YouTube videos that you might have to cut your own cable on your own, because not all the cables fit in there! And what's more, in my case it's completely crooked/offset, so yeah -> High Quality Products!

Also the cable at the back of the winch is falling apart -> the wires are sticking out, because the insulating tube has come loose. (185$).

Also one charging output for the batteries is only charging to 99% -> the result: it will never end charging for one batterie! (299$)

For a product / products in that price range -> THIS IS A JOKE!

And when i ordered, i had to wait for my winch extra longer (73 days!!!) and also for my rider remote i had to wait even longer!!! (EXACTLY 150 days)!!

THATS NEARLY A HALF A YEAR!
So my rider remote is not even 1,5 years in use and still the screen is not working anymore and so the product is unuseable! So yeah, again RIP MY 365$!!!

So i got my winch in september and my rider remote in december, when i ordered at July 01, 2022!
LET THAT SINK IN!

And i had already huge problems in the beginning, but it was always my fault, not his products! So i was only able to "test it" 20 times in the summer, before the next summer and in the winter -> it was horrible to use! At -1 degree the rope gets soooo stiff, that the winch is not able to roll up the rope "nicely" in the winch, no, in the end -> it is drawn into the "coil, gears" and then the rope "breaks" in a short time!
Then you have to completely disassemble the thing and put it back together again! IT'S SUPER MUCH FUN! And this was not only once, nearly every ride was the same problem -> no matter what -> flat ground, uphill, slow, fast, going straight, jumping -> i tried everything to prevent this from happening! BECAUSE I LOVE MY HOBBY AND SPORT!
And i was not alone, everytime i had someone with me, that could confirm this several times, and there are also countless video recordings and photos that can also prove this. But yeah, its my fault! Only my fault!
I wish, i could add all the photos and videos here, so everyone could enjoy his "High Quality Products"!
"yes, he still says that after all my criticism -> High Quality Products!

If your products are of such high quality, why don't they work right from the start or why are they completely broken after less than 2 years?
Good question, ha?

Ps: and now he "flags" my review, because of "containing harmful or illegal content".
Just because -> others than do not see my review!

Next joke!

So yes, I would definitly not recommend their products to anyone, because they are overpriced and will not last longer than 2 years (at least for me) or dont even work from the beginning! (at least for me)

He only tells you that you are to blame and that it can only be you! No apology and no replacement and of course it is now no longer possible for me to get my money back or let alone get the things that should have worked from the start -> replaced.
Instead, He only persuades you, so that you only look for the fault in yourself!
At least he makes you feel like that.

Soooo much time and money wasted on this stupid broken products!
Protect your wallet and your nerves and ride somewhere else or behind something else!
Again! In any case, he is never at fault or unable to admit that his products may not be as great as they are advertised!

Truth hurts, i know...

Update: Thanks Trustpilot for bringing my Review back online! ❤️

Great communication, easy to order. Walked through customs paperwork.

Product is awesome, easy to set up and use!

Great product and great customer service

I’ve got to say that it’s one of the best resources to teach and Learning to FOIL, we are using it in our Wingfoil School “GRAN CANARIA WINGFOIL ACADEMY” and all of our stundents have improved their foil skills.

Filipe is always very careful and answers immediately any questions I have. It is so good to know I’ll have Full support if I need. Rewinch keep a surprising me and I feel like every session I am developing my skills as a wakeboarder but also like a wincher. The midpoint pulley is a game changer in order to increase the quality of the pull but also to avoid debris, sand or water inside the rewinch!

My 14 year old son is using rewinch all the time as we live on the beach in Flordia. He does wakeboarding, hydrofoiling and of course has a lot of fun with his friends with other kind of boards. Filipe is amazing and has always been very responsive and helpful. We even got a great discount when we lost the handle and had to replace it. That is the only part that could need improvement so it would float in the water. Love that product !

We only used winch several times, when the plastic teeth on the rope pulley started to rub on the case and wear off. Also the rope didn't last long. The batteries and charging system is complicated. The 2 way set up takes time to set up. I would only recommend it for a permanent site.

Hello.
I am realy happy with my rewinch.
Also with the support.
I get fast answers.

Thank you.

Markus

Shipping estimates were on point, continued support and responsiveness has been top notch!

Best winch on the market + best support 🫶

Genuine made parts and components, and the product works great. Only concern and problem is lack of printed instruction and information with add on parts (rider remote). Received no literature on setup so had to search for information to use which lead to not fully understanding the system and loosing it. Someone should not have to look up old facebook articles and hunt down youtube videos on how to use it something when buying a new product.

Good technical support. Rewinch is a great solution for surfing, wakeboarding or any watersports on a lake where boats are not allowed. Works perfectly so far after 3 months of use.

Awesome product and excellent customer service

Great products
Great support and service from Filipe.