Rex MD Reviews 

5,233
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 945 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness. Many people highlight the exceptional customer service, noting that representatives are understanding, patient, and efficient in resolving concerns. The overall service provided is frequently described as excellent, with many appreciating the clear communication and personalized approach. However, some customers reported issues with orders, including receiving unwanted automatic shipments or charges for items they did not order. A few other people also felt that order processing and delivery could be slow, with products taking longer than expected to arrive.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness,... See more

Service

Customers had positive experiences with service, with many reviewers highlighting the helpfulness and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing frustration over unexpected... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers praising the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Their products work, there are discounts, they deliver on time, and they guarantee success or your money/credit card charge will be returnred or credited! No other company like this on the internet... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure of speaking with Kim Scanland to take care of my request. Kim was very personable, professional, and quickly resolved my issue. Kim is a true asset to your team. I do have a sugge... See more

Company replied

Rated 5 out of 5 stars

Devonte answered all of my questions in a professional manner. He was able to adjust my script and took his time to look for every eligible discount which is always greatly appreciated. Sometimes it’s... See more

Company replied

Rated 5 out of 5 stars

As I replied to the doctor - half a pill - wait two hours and no problem gaining an erection. I am 72 and never had a problem before but, at least in my first encounter in a new relationship, I was u... See more

Company replied


Company details

  1. Health & Medical

Written by the company

Why choose Rex MD? Rex MD is a digital health clinic that’s modernized men’s healthcare on every level. As a trailblazer in telehealth — a new form of healthcare where doctors treat patients online or by phone rather than in person — Rex MD addresses a sobering reality: most men will avoid or delay seeing a doctor, especially if it’s about personal health issues affecting their confidence and relationships. Fortunately, Rex MD’s unique service model helps eliminate the mental, emotional, and logistical barriers that keep men from taking action. Rex MD has helped thousands of men get quality medical solutions quickly, conveniently, and affordably — all from the comfort and privacy of their own homes. Rex MD’s extensive catalog of prescription medications includes branded and generic ED medications like Viagra®, hair loss medications, Protaren® for pain, trazodone for insomnia, and more. To get prescription medications, patients complete a brief online questionnaire. If it’s medically appropriate, a licensed physician will prescribe the treatment that meets their needs. Men can shop on the Rex MD website for wellness products like performance Wipes, which promote longer-lasting sex, and nutritional supplements that support strength, immunity, and stamina. To protect men’s privacy, all Rex MD orders are shipped in discreet packaging directly to their door. At Rex MD, better health is about more than a single transaction. If guys have questions or concerns,Rex MD’s secure patient portal allows patients to message their doctor anytime — right from their computer or smartphone. Plus, they can request refills, modify treatment plans, and access exclusive lifetime discounts they won’t find anywhere else. It’s personal care without the hassle. With Rex MD, you’re just a few clicks away from a healthier, happier you. Visit RexMD.com to explore a range of products, supplements, and prescription medications – all prescribed by licensed clinicians and delivered discreetly to your door Contact Us (866) 294-3772 236 Fifth Avenue, Ste. 400 New York, NY 10001 The Rex MD Guarantee Rex MD takes great pride in delivering an excellent patient experience. We offer premium, science-backed over-the-counter products and prescription medications that help men live healthier, happier lives. Rex MD provides immediate access to physicians and treatments, and a fast, private delivery process so patients can receive their healthcare solutions as quickly as possible. All telehealth visits are completed by physicians who are licensed, board-certified, and located in the US. Rex MD complies with HIPAA protocol and takes the necessary precautions to keep patients’ personal information private and secure. Our secure patient portal enables patients to message with their doctor anytime and receive any additional follow-up care they may need. All generic prescription formulas are available for up to 90% less than branded medications, and wellness products are priced competitively for optimal accessibility. Rex MD can ship orders to a PO box. Finally, if an order is lost or stolen, Rex MD will do its best to replace it.


Contact info

  • 3rd Avenue 800, 10022, New York, United States

  • rexmd.com

4.7

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(5,233)

877 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you very much for your problem…

Thank you very much for your problem solving skills and your professional demeanor, Tim. I really appreciate it.

17 April 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We appreciate you sharing your positive experience! We are so glad to hear that our team member's expertise and professionalism were helpful to you.

Rex MD

Rated 5 out of 5 stars

My call experience with Dulce was a…

My call experience with Dulce was a very pleasant experience. She was very helpful. Very nice. Made it very easy for me. She should be acknowledged as a very valuable employee

17 April 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that you had a pleasant and easy experience. We appreciate you letting us know that the assistance you received was helpful and that you found the service valuable.

Rex MD

Rated 5 out of 5 stars

Dulce was great

Dulce was great. She quickly found and corrected the payment issue and got my order on its way. Awesome customer service

17 April 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that the payment issue was resolved quickly and your order is on its way. We appreciate your positive feedback regarding our customer service.

Rex MD

Rated 5 out of 5 stars

I had a great experience thanks to…

I had a great experience thanks to Devonte he answered all my concerns a took care of want I needed to be done he is very thorough during his job. I commend his work.

17 April 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback; it's wonderful that our team member met your needs so thoroughly.

Rex MD

Rated 5 out of 5 stars

Got CSR DeVonte again and I can say…

Got CSR DeVonte again and I can say again he is just an all around wonderful person!!
He fixed my account (website was not showing me the correct info).
He is very helpful and very knowledgeable.
All the CSR are a 5+!!!
Thanks for everything they!!

17 April 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that you had another wonderful experience! It's great to know that our team member was so helpful and knowledgeable in resolving your account issues. Thank you for your positive feedback!

Rex MD

Rated 5 out of 5 stars

Devonte was perfect "THE MAN KNEW HIS BUSINESS."

Devonte was perfect and understood my issue and tackled it with speed and care for my issue. He was instant help and a pleasure to deal with. His company made a great choice to hire him.

16 April 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that you had such a great experience! We appreciate you taking the time to share your feedback; it's wonderful that our team member met your needs with such speed and care.

Rex MD

Rated 5 out of 5 stars

I needed a refund for a product

I needed a refund for a product, and worked with Tim. He was professional and made sure my information got to the right people.

16 April 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that the assistance you received was helpful and your information was handled professionally. We appreciate you taking the time to leave us feedback.

Rex MD

Rated 5 out of 5 stars

Customer service representative was wonderful

Customer service representative was thoughtful and understanding. 5 stars +

16 April 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that our representative was thoughtful and understanding. Thank you for sharing your positive experience with us!

Rex MD

Rated 5 out of 5 stars

Devoni

Devonte was extremely helpfull and was able to answer all questions and handled my request. He was such a joy and happy person. We need more Devontes.

16 April 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback; it's wonderful that our team member met your needs so effectively.

Rex MD

Rated 5 out of 5 stars

Devonte was great

Devonte was great took care of all my needs and even wished me an early Happy Birthday. It’s always a pleasure to talk to them

16 April 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that all your needs were taken care of and that you enjoyed the conversation. We appreciate you taking the time to share your positive comments with us.

Rex MD

Rated 1 out of 5 stars

Charged my card without authorization

I had a good experience early, however Rex MD had my credit card on file and charged my card for a prescription without any wat to dispute the charge with them. I had to cancel my credit card to keep them from charging it fraudulently again.

16 April 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We regret to hear about the unauthorized charge and difficulty disputing it. We'll investigate this immediately to prevent future issues. Thank you for your feedback.

Rex MD

Rated 5 out of 5 stars

Rex MD

Handled my issue, very professionally and quickly

16 April 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy we resolved your issue with speed and professionalism. Thank you for sharing your positive experience with us.

Rex MD

Rated 5 out of 5 stars

Devonte was very helpful

Devonte was very helpful, courteous and respectful.

15 April 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We appreciate you sharing that our team member was helpful, courteous, and respectful. We're so glad to hear about your positive experience!

Rex MD

Rated 5 out of 5 stars

Fast easy and the way it should be is…

Fast easy and the way it should be is nice
Lu Martinez was great

14 April 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that you had a fast and easy experience! We appreciate you letting us know about the team member.

Rex MD

Rated 5 out of 5 stars

Tim was most helpful and personable

Tim was most helpful and personable . He helped me the best he could. Also glad to speak with someone who speaks English!!!

15 April 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We appreciate your positive feedback and are so glad that you had a helpful and pleasant experience. It's great to know you connected well with our team member.

Rex MD

Rated 5 out of 5 stars

Friendly and respectful and explained…

Friendly and respectful and explained everything. Devonte is a keeper!

15 April 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that you had a positive experience! We appreciate your feedback and are so glad everything was explained clearly.

Rex MD

Rated 5 out of 5 stars

DEVONTE was so polite and respectful

DEVONTE was so polite and respectful, and most importantly he was able to help me and answer all my questions

15 April 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that you had such a positive experience! We appreciate that the representative was polite, respectful, and helpful with your questions.

Rex MD

Rated 5 out of 5 stars

Excellent Customer Service

I interacted with DeVonte. He was very cool on the phone and answered al my questions. He placed my order updated my file. I was very satisfied with his service.

15 April 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that you had such a positive experience. It's great to know the person you interacted with was helpful, and that you were very satisfied with the service. Thank you for your feedback!

Rex MD

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look