Rex MD Reviews 

5,232
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 945 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness. Many people highlight the exceptional customer service, noting that representatives are understanding, patient, and efficient in resolving concerns. The overall service provided is frequently described as excellent, with many appreciating the clear communication and personalized approach. However, some customers reported issues with orders, including receiving unwanted automatic shipments or charges for items they did not order. A few other people also felt that order processing and delivery could be slow, with products taking longer than expected to arrive.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness,... See more

Service

Customers had positive experiences with service, with many reviewers highlighting the helpfulness and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing frustration over unexpected... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers praising the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Their products work, there are discounts, they deliver on time, and they guarantee success or your money/credit card charge will be returnred or credited! No other company like this on the internet... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure of speaking with Kim Scanland to take care of my request. Kim was very personable, professional, and quickly resolved my issue. Kim is a true asset to your team. I do have a sugge... See more

Company replied

Rated 5 out of 5 stars

Devonte answered all of my questions in a professional manner. He was able to adjust my script and took his time to look for every eligible discount which is always greatly appreciated. Sometimes it’s... See more

Company replied

Rated 5 out of 5 stars

As I replied to the doctor - half a pill - wait two hours and no problem gaining an erection. I am 72 and never had a problem before but, at least in my first encounter in a new relationship, I was u... See more

Company replied


Company details

  1. Health & Medical

Written by the company

Why choose Rex MD? Rex MD is a digital health clinic that’s modernized men’s healthcare on every level. As a trailblazer in telehealth — a new form of healthcare where doctors treat patients online or by phone rather than in person — Rex MD addresses a sobering reality: most men will avoid or delay seeing a doctor, especially if it’s about personal health issues affecting their confidence and relationships. Fortunately, Rex MD’s unique service model helps eliminate the mental, emotional, and logistical barriers that keep men from taking action. Rex MD has helped thousands of men get quality medical solutions quickly, conveniently, and affordably — all from the comfort and privacy of their own homes. Rex MD’s extensive catalog of prescription medications includes branded and generic ED medications like Viagra®, hair loss medications, Protaren® for pain, trazodone for insomnia, and more. To get prescription medications, patients complete a brief online questionnaire. If it’s medically appropriate, a licensed physician will prescribe the treatment that meets their needs. Men can shop on the Rex MD website for wellness products like performance Wipes, which promote longer-lasting sex, and nutritional supplements that support strength, immunity, and stamina. To protect men’s privacy, all Rex MD orders are shipped in discreet packaging directly to their door. At Rex MD, better health is about more than a single transaction. If guys have questions or concerns,Rex MD’s secure patient portal allows patients to message their doctor anytime — right from their computer or smartphone. Plus, they can request refills, modify treatment plans, and access exclusive lifetime discounts they won’t find anywhere else. It’s personal care without the hassle. With Rex MD, you’re just a few clicks away from a healthier, happier you. Visit RexMD.com to explore a range of products, supplements, and prescription medications – all prescribed by licensed clinicians and delivered discreetly to your door Contact Us (866) 294-3772 236 Fifth Avenue, Ste. 400 New York, NY 10001 The Rex MD Guarantee Rex MD takes great pride in delivering an excellent patient experience. We offer premium, science-backed over-the-counter products and prescription medications that help men live healthier, happier lives. Rex MD provides immediate access to physicians and treatments, and a fast, private delivery process so patients can receive their healthcare solutions as quickly as possible. All telehealth visits are completed by physicians who are licensed, board-certified, and located in the US. Rex MD complies with HIPAA protocol and takes the necessary precautions to keep patients’ personal information private and secure. Our secure patient portal enables patients to message with their doctor anytime and receive any additional follow-up care they may need. All generic prescription formulas are available for up to 90% less than branded medications, and wellness products are priced competitively for optimal accessibility. Rex MD can ship orders to a PO box. Finally, if an order is lost or stolen, Rex MD will do its best to replace it.


Contact info

  • 3rd Avenue 800, 10022, New York, United States

  • rexmd.com

4.7

Excellent

TrustScore 4.5 out of 5

5k reviews

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4.7

All reviews

(5,232)

877 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality Company with quality products.

Good company with quality products and great Customer Service representative in the person of Kim. She was most helpful in answering all my questions.

13 July 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're so glad to hear that our products are of high quality and that our customer service representative was most helpful in answering all your questions. We appreciate you sharing your positive experience!

Rex MD

Rated 5 out of 5 stars

Devonte very helpful and kind … he…

Devonte very helpful and kind … he really cares about the customer and the customer needs

11 July 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that our team was so helpful and kind! We appreciate you sharing your positive experience with us.

Rex MD

Rated 5 out of 5 stars

Devante was great and answering…

Devante was great and answering questions and having answers that’s why I’m writing a great review on my customer service today. Thank you so much. Looking forward to having a great weekend.

10 July 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that you had such a positive experience! We truly appreciate you acknowledging the support you received and are grateful for your feedback.

Rex MD

Rated 5 out of 5 stars

Great Customer service !

Great Customer service !
Called and got immediate answer from a real person-no computer and no buttons to push.
Chris was easy to understand- very personable and immediately to care of my address change. It was a very positive representation of the company. Thanks Chris & Rex M.D

10 July 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We are so pleased to hear about your positive experience with our customer service team! It's wonderful to know that we were able to assist you efficiently and personably with your address change. We truly appreciate you sharing your feedback.

Rex MD

Rated 5 out of 5 stars

My agent was awesome

My agent was incredibly helpful and understanding. He made fixing my order so much easier and was such a delight

10 July 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that fixing your order was made easier and that the experience was so positive. We appreciate your kind feedback.

Rex MD

Rated 5 out of 5 stars

Devonte was very straight forward to…

Devonte was very straight forward to work with,…he found my account,..cancelled my not needed prescription, and had my refund posted in same day,…just exactly how every customer would hope for

10 July 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We are so pleased to hear about your positive experience and that everything was handled efficiently. We always strive to provide prompt and helpful service.

Rex MD

Rated 5 out of 5 stars

Shelly was polite and easy to talk with

Shelly was polite and easy to talk with

10 July 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're so glad to hear that our team member was polite and easy to talk with. Thank you for sharing your positive experience with us; we appreciate it.

Rex MD

Rated 5 out of 5 stars

Devonte was wonderful and helped me…

Devonte was wonderful and helped me with all my needs. The service was prompt and to the point and Devonte was very kind and helpful. Thanks for your help!

9 July 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're delighted to hear you had such a positive experience! We appreciate you sharing your feedback; it's wonderful that our team member was so helpful and prompt.

Rex MD

Rated 5 out of 5 stars

Devonte did great in resolveing the…

Devonte did great in resolveing the issue I had. Thanks again.

6 July 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're so glad to hear that your issue was resolved and that you had a positive experience. We appreciate you taking the time to leave us feedback!

Rex MD

Rated 5 out of 5 stars

I called to see if they could push my…

I called to see if they could push my shipping date up by a couple of days and Devonte provided quick and courteous service to make the change. He was a pleasure to deal with.

6 July 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback; it's wonderful that our team member provided such quick and courteous service.

Rex MD

Rated 3 out of 5 stars

website

Ms Kim was very helpful. The functionalality of your website is horrible at best. It holds updates from years ago. But current updates, tracking etc. Is nearly non-functional. The site is constructed entirely around advertising. When you click account, you get adds. When you click labs , you get ads. Extremely irritating and a total waste of time. Your system is killing your business. Rdr

6 July 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We appreciate you taking the time to share your detailed feedback regarding our website's functionality and the presence of advertisements. We understand your frustration with the user experience and the difficulties you've encountered with updates and tracking. We are actively working to improve our online platform to ensure a smoother and more efficient experience for all users. Your comments are invaluable as we strive to enhance our services.

Rex MD

Rated 5 out of 5 stars

Service at its best. answered my phone call and…

Tim answered my phone call and questions completely. He was even tempered in his responses, very patient, most helpful and was an absolute delight to talk with.

29 June 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback; it's wonderful that our team member met your needs so effectively.

Rex MD

Rated 5 out of 5 stars

Very professional

Very professional

2 July 2026
Unprompted review
Rex MD logo

Reply from Rex MD

Thank you for your rating! If we can help with anything in the future, please let us know.

Rex MD

Rated 5 out of 5 stars

Awesome and helpful guy.

1 July 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're delighted to hear you had such a positive experience. Thank you for taking the time to share your kind words with us; we truly appreciate it.

Rex MD

Rated 5 out of 5 stars

The agent Davonta was Great!

The agent Davonta made me feel very comfortable. He was very good and did a fantastic job. All my questions were answered and I would definitely recommend him to my friends.

29 June 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback; it's wonderful that our team member met your needs so effectively.

Rex MD

Rated 5 out of 5 stars

Kim was great.

I phoned with a request. Kim handled the call and was great: Very efficient, no tactics and no BS.

29 June 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We are so happy to hear that our team provided such efficient and straightforward service. We truly appreciate your kind words and positive feedback!

Rex MD

Rated 5 out of 5 stars

Devonte was very helpful

Devonte was very helpful with taking care of my questions, he definitely deserves the 5 Star rating given here.
Thanks Devonte!

25 June 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're so glad to hear you had such a positive experience and that our team member was helpful. We appreciate your kind words!

Rex MD

Rated 5 out of 5 stars

Devonte was great

Devonte was great, service was excellent, product is great, I’ve lost 117 pounds over 18 months

25 June 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We are so happy to hear about your excellent experience and incredible progress! Thank you for sharing your success.

Rex MD

Rated 5 out of 5 stars

Devonte was excellent and caring

Devonte was excellent and caring. Perfect customer service

23 June 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear our service was excellent and caring. We appreciate your feedback!

Rex MD

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