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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their quality, effective protection, and stylish design. The staff is frequently commended for their helpfulness, honesty, and professional approach, often going above and beyond expectations to assist customers. The customer service is described as exceptional, with many appreciating the quick responses, efficient problem-solving, and personalized care. However, some customers were dissatisfied with certain aspects, reporting issues with product fit and quality, describing some items as poorly made or finished. A few people also experienced problems with customer care, mentioning slow communication, unfulfilled promises regarding shipments, and a perceived lack of interest in resolving their concerns.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Staff

Consumers find staff to be positive. Many reviewers praise the helpfulness and professionalism of individuals... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the quality of R&G products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought Crash Protectors for BMW M1000 XR. I thought I had bought the wrong item, but Rob patiently explained it was the right item & that although the protectors wouldn't protect the winglets due to t... See more

Company replied

Rated 5 out of 5 stars

I returned from a short ride to discover I'd lost one of my headlight protectors. An email to R & G customer services and they agreed to send me a replacement set free of charge with no arguement or h... See more

Company replied

Rated 5 out of 5 stars

I contacted Scott in customer services, as I had a damaged bar end protector, to see if I could buy the nylon end cap, rather than having to buy a whole new set. Scott was really helpful and sorted... See more

Company replied

Rated 5 out of 5 stars

Contacted RG Racing about a product seen on a U.S. suppliers website. Chris supported me by doing the research to find the product code and availability. First class service delivered in a non... See more

Company replied


Company details

  1. Motorcycle Equipment Store
  2. Motorcycle shop

Written by the company

Setting the standard in Crash Protection and bolt-on motorcycle accessories. Proudly distributing market leading brands such as Barkbusters Handguards, Denali Electronics and many more from our headquarters in the UK. With R&G when you slip it and slide it, you can pick it up and ride it!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

385 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best thing I have purchased for my bike

I put R&G crash bungs on my bike and after a small fall they saved me so much money. I went to buy new bungs and R&G sold me just the side I damaged which saved me again. The protectors are absolutely brilliant and Carl at R&B has been great to deal with.
Would recommend their protector are fitted to any bike you own as a small drop can save you a lot of money,

27 April 2023
Unprompted review
Rated 2 out of 5 stars

Got the eazi grip for the katana tank.

Got the eazi grip for the katana tank.
Fitment was like an 8 year old cut them.
Big bucks for a piece of vinyl that you can get in china for less than half the price !

NEVER AGAIN !

25 April 2023
Unprompted review
R&G logo

Reply from R&G

Hi Bjorn, thank you for taking the time to leave us a review. We are disappointed to hear you are not happy with the quality of our Tank Traction Grips. As mentioned on email if you would like to submit these for a warranty claim we would happily replace them if they are deemed faulty. Thanks.

Rated 5 out of 5 stars

Professional and fast service.

Professional and fast service.
I requested a quote for a particular part. I received a quote within an hour and the next day the part was shipped

13 April 2023
Unprompted review
R&G logo

Reply from R&G

Thank you Elad!

Rated 5 out of 5 stars

Quick and on point, 10/10

I needed some extra informations about some R&G parts for my motorcycle, so I decided to contact customer care. They managed to answer my specific requests in a quick and clear way. Amazing job Carl, thanks for your help!

6 April 2023
Unprompted review
R&G logo

Reply from R&G

Thank you for your feedback Riccardo!

Rated 5 out of 5 stars

Missing stickers

Purchased some parts for my CB650R and unfortunately the R&G stickers went missing! Carl at R&G was really helpful and posted out replacements. Great customer service and won't hesitate to use or recommend R&G in the future. Thanks Carl.

3 April 2023
Unprompted review
R&G logo

Reply from R&G

Thank you for your feedback Martin!

Rated 5 out of 5 stars

Expert advice

Carl provided me with all the info I needed. Communication was great and on point.
Thanks

30 March 2023
Unprompted review
R&G logo

Reply from R&G

Thank you for your feedback Ash!

Rated 5 out of 5 stars

Great customer service

Great customer service, very willing to help you out. I've used them before and will definitely use them again.

27 March 2023
Unprompted review
R&G logo

Reply from R&G

Thank you Steve!

Rated 5 out of 5 stars

Honestly a 10/10 company

Honestly a 10/10 company.

Shoutout to Carl!

Edit: a part wasn't included in the original shipment. And Carl once again took care of it. And has sent it out very quickly. Honestly, phenomenal customer service. Will continue to support r&g.

22 March 2023
Unprompted review
R&G logo

Reply from R&G

Thanks A.I

Rated 5 out of 5 stars

Excellent customer service.

I have dealt with R&G a couple of times in the past and always found them very helpful. Carl was very helpful and answered all my questions and emails in good time. I will definitely use R&G again and would have no problem recommending them to others.

23 March 2023
Unprompted review
R&G logo

Reply from R&G

Thank you for your feedback Nick.

Rated 5 out of 5 stars

Decal fell of frame slider at some…

Decal fell of frame slider at some point
Contacted R&G RACING to purchase a new one, even though I had no proof of purchase ( already fitted to bike when purchased). they sent a replacement without charge. can't thank enough.
Great customer service

20 March 2023
Unprompted review
R&G logo

Reply from R&G

Thank you for your feedback Robert!

Rated 5 out of 5 stars

I bought a used Kit for my Tuono and…

I bought a used Kit for my Tuono and had some questions. The Support was on nother level! The e-mailed me back in houres! Super quick and very kind.

16 March 2023
Unprompted review
R&G logo

Reply from R&G

Hi N.G thank you for your feedback!

Rated 5 out of 5 stars

Simply The Best Aftermarket Parts …

Nothing was too much trouble for Luke whom I dealt with and everything arrived the next day!
I always use R&G parts on my many bikes as the quality is top notch at a reasonable price. Plus the parts look really smart and enhance the bikes look

15 March 2023
Unprompted review
R&G logo

Reply from R&G

Thanks for your feedback Ash!

Rated 5 out of 5 stars

Excellent products and service

Unfortunately I had a slide on my 2015 KTM RC390 but the R&G frame sliders did an amazing job of protecting the bike from damage. As a result I needed a replacement slider for the bike which was not available anywhere. I emailed R&G and had an immediate response from Carl Golds who dispatched the part within a day and kept me updated throughout.
Very pleased with the service. Highly recommend R&G not only for their products but also for their excellent service.

13 March 2023
Unprompted review
R&G logo

Reply from R&G

Thank you for your feedback AK, ride safe!

Rated 5 out of 5 stars

Had a bad experience with local…

Had a bad experience with local supplier of RnG heated grip’s regarding my warranty, Carl without question has resolved the issue incredibly quickly and gives me full faith to purchase from them again in the future

13 March 2023
Unprompted review
R&G logo

Reply from R&G

Thank you for your feedback Jack

Rated 5 out of 5 stars

KTM SuperDuke R orange crash protectors

I bought some orange crash protectors for my 2021 KTM SuperDuke R and sadly they faded in sunlight. Literally just before they were a year old I contacted R&G and spoke to a really nice guy called Carl who was just fantastic and took charge of the matter. I asked him if he wouldn’t mind changing them for black ones and without any quibble it was done.

I cannot recommend both Carl and R&G Racing enough, Fantastic company to deal with, highly recommended.

15 February 2023
Unprompted review
R&G logo

Reply from R&G

Thank you for your feedback Phillip!

Rated 5 out of 5 stars

Great customer service

Contacted R&G after buying a bike with numerous bits of R&G protective kit on it. I am looking to change the bolts on my engine to black and emailed customer services over the weekend to ask if they could supply black bolts for the engine sliders and crash protectors. I received a response first thing on Monday from Carl. Unfortunately R&G don't supply black mounting bolt for their protectors which is disappointing, however he did supply me with all the bolt specifications which will hopefully allow me to source replacements myself.
Quick, very helpful, and polite!

6 March 2023
Unprompted review
R&G logo

Reply from R&G

Thanks for your feedback John. Good luck with the Bolt hunt! I would personally recommend Race Bolt.

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