R&G Brenner Income Tax Reviews 4,449

TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

Bad customer service, w excuses working from home ,,I was told they will call me but never did and now no response on calls nor office open even though appt is full online until Jan 1 26

Rated 1 out of 5 stars

The CPA was loudly complaining about doing her job basically the entire 1.5 hours that I waited to see her passed my appointment time mind you, (she seemed overworked), while with her clients! The sup... See more

Rated 1 out of 5 stars

Met with a gentleman named Renee and one word can describe him and thats smug. The fact I spent 275.00 and asked a few followup questions to only get snippy and short responses is unacceptable. Before... See more

Rated 5 out of 5 stars

I found R&G Brenner online. Had heard the name over the years. Contacted local office in Spring Valley, NY and was referred to Tax Consultant Ms. Linda Lopez. She prepared my taxes expeditiously... See more

Company details

  1. Tax advisor
  2. Financial advisor

Information provided by various external sources

As the oldest and largest privately owned ALL-YEAR income tax preparation business in the United States, R&G BRENNER INCOME TAX CONSULTANTS was established by DAVID S. BRENNER C.P.A., and his wife BETTY BRENNER, originally doing business as the TAX CENTER. Being the first of its kind, it sparked the evolution of the volume Tax Preparation Industry. However, just because we work in volume, doesn’t mean we forego superior quality or personalized attention. Owned and operated by third generation Brenners, we still believe a service business operates best when under caring family control. R&G BRENNER has always been on the cutting edge of Income Tax Consulting. We offer all types of electronic filing options, bank products, accounting services and more as part of our commitment to fine and fast service. The vast majority of our tax consultants have been with us for many years. Those who are newly hired must pass our rigorous screening process to ensure we only offer experienced tax professionals to our clients.


Contact info

2.1

Poor

TrustScore 2 out of 5

4k reviews

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Rated 5 out of 5 stars

Great Service

Mr Ron Provided great customer service at the 125th Location, he was professional and time efficient, I will recommend family friends to this business.

11 June 2018
Unprompted review
Rated 5 out of 5 stars

I am alternately satisfied with the…

I am alternately satisfied with the services of senior tax consultant Danielle Rath. Not only is she amazing at what she does ,she is very professional in doing it. U have a real gem in her. And I am very happy and satisfied with the services.

9 June 2018
Unprompted review
Rated 5 out of 5 stars

taxes

i have done my taxes myself for the last 10 years, this was great

7 June 2018
Unprompted review
Rated 5 out of 5 stars

Kevin is trustworthy

Kevin is trustworthy, thorough and honest. He has been helping us with our taxes for many years and our experience has always been positive. I would not hesitate to refer others to him.

20 May 2018
Unprompted review
Rated 5 out of 5 stars

Kimberly is AMAZING!

I am a new business owner and recently built my startup companies. Kimberly even helped me in registering and incorporating my business! This was my first year filing for taxes as a business and Kimberly did an excellent job at helping me answer all of the questions I had (which were a lot!) and really gave me peace of mind.
As I am always traveling, I always need to be in contact with her, and she was always quick to answer all of my questions either via email or over the phone. So thankful and grateful that I found her!
I would definitely recommend Kimberly to everyone!

19 May 2018
Unprompted review
Rated 5 out of 5 stars

Kim from Bayside, you’re the best!

Had a bad experience with a tax rep from another office and initially said I would never go back to R&G Brenner. I’m so glad that I decided to try them again. Kim, who works for the Bayside office , really wasted no time and cut no corners with my tax preparation. She was very professional and competent with the questions I had. Even through a few snags I had on my end, she was available to assist and she definitely has my repeat business!

19 May 2018
Unprompted review
Rated 2 out of 5 stars

Taxes were rejected, poor follow up

My husband and I owed taxes for the first time this past year so wanted to have a professional complete our taxes to ensure they were correct. The money owed was confirmed and it was vaguely explained why we owed, we paid for the piece of mind that the taxes were correct. We setup payment and it was accepted by the IRS. We then received notification from R&G that our taxes were rejected, without clear directions on any action we should take or what they would do to correct. I had to follow up a couple of times, googling for contacts. I received a response from a generic ‘do not reply’ email that they were resubmitting. We are still waiting, not sure to expect a confirmation or any further correspondences from R&G. We chose them because of the positive reviews but were disappointed by our experience. It seems they do well overall, just hope they don’t make any mistakes because they already have your money and apparently have no interest in clearly communicating or following up.

16 May 2018
Unprompted review
R&G Brenner Income Tax logo

Reply from R&G Brenner Income Tax

I apologize for the issue in the delay of the filing. Unfortunately, it was a result of transposing your first and last name, but your return has since been e-filed. We sent an automated email acknowledging that your return has been e-filed successfully on May 8th and therefore there is nothing you need to worry about.

Sincerely,

Louis Arena
General Manager

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