Rguitars Reviews 

992
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Excellent First Class Service. Friendly Knowledgeable and Experienced Staff Team.I purchased an Eastman AC330e 12,string Acoustic. Perfect Setup, Packaging and Delivery and the Guitar is Awesome! The... See more

Rated 5 out of 5 stars

I watched Richards YouTube video about using loop pedals as a practice tool, and as a long time acoustic guitarist who plateaued a while back I thought I’d give the jam pal a whirl with my little Squ... See more

Rated 5 out of 5 stars

The delivery was little late but that's understandable in the current situation.There was a problem regarding colour but Sally at customer services sorted things out.The guitar wasn't an expensive... See more

Rated 5 out of 5 stars

When I decided to upgrade my six string acoustic, I knew where to look; having had a faultless experience buying an electric guitar through Richards online shop a few years ago. I'm pleased to say tha... See more

Company replied

Company details

  1. Guitar Shop
  2. Guitar Instructor
  3. Musical instrument repair shop
  4. Musical instrument shop
  5. Used Musical Instrument Shop

Written by the company

We have 3500 5 star reviews on our main review platform here https://rguitars.co.uk/pages/richards-guitars-review (using Yotpo). We use Yotpo because it enables our customers to review specific products along with the service received. Sadly -we cannot pay for both systems and therefore we find, although customers are sometimes kind enough to post TWO reviews - one on our site and one here, most customers tend to only resort to posting on here when they have had a problem which is naturally distressing but unavoidable. The result is a very unfair representation of how many unhappy customers we actually have. I (Richard) am fanatical about providing a unique level of service and if anyone ever has a problem I will contact them in person to help resolve their issue. Richards Guitars provides a bespoke service for anyone requiring a quality acoustic or electric guitar. Live Help is available throughout the day and night via our website, we have a growing Youtube video library and of course you are welcome to visit in person and chat to me - Richard who has specialised in Guitar retail for 27 years - or one of my lovely team :) Every guitar sold is set up to perfection in our workshop and play tested before dispatch to ensure your guitar feels like "your" guitar on arrival and not just "a" guitar. Hope to hear from you soon.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

992 reviews

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No recent history of asking for reviews

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4.6

All reviews

(992)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Furch blue cmc craig howell

I have literally just opened up my new Furch blue cmc and I couldn't be happier!! First off thanks to richard and his team for the great communication and advice . I opened up the box and to my surprise my new baby was in a case which I didn't expect ( that was a lovley touch thanks guys ) The setup is second to none. I have recently started being able to play barre chords and they are so easy now up and down the neck . The guitar itself is a thing of beauty and it plays wonderful , if you hit just one string it rings out and resonates forever . I am over the moon richard told me on the phone the guitar I had previously would be like a toy in comparison and he was so right ! I wont mention what guitar I had before but it was 500 quids worth and this thing smashes it out of the park . Thanks again one happy customer.

13 March 2020
Unprompted review
Rated 5 out of 5 stars

Great setup

Great setup, smooth fret edges, smooth fretboard, it feels like a more expensive guitar! Kudos to Richard!

11 March 2020
Unprompted review
Rated 5 out of 5 stars

Top marks to Richard and his team the…

Top marks to Richard and his team the guitar (Faith Naked Venus) is superb for the money is set up spot on and arrived very well packaged. Took 21 days to arrive from order but not a problem for me as I wanted it right not quick and it certainly is. Very pleased I found RH and will be dropping my Strat in for a set up when I can actually get over there during opening times.

11 March 2020
Unprompted review
Rguitars logo

Reply from Rguitars

Thank you so much. I really appreciate the kind words. We have been very very delayed in our worskhop due to the recent workshop & showroom move. Getting back on top as we speak but I am so grateful for your patience. In the future I promise you wont need to wait so long!!

Rated 5 out of 5 stars

Richards Guitars are my go-to on-line retailer

Richards Guitars are my go-to on-line retailer for a boutique experience at affordable prices. Richard is a player at heart and tells it as it is in his videos (sometimes to his cost!) - but I really appreciate his "cut the cr*p" style. The service from Richards Guitars in my experience has always been second to none, with updates at every stage. I just wish they were my local guitar shop so that I could visit them and try out all of the exciting range he offers.

10 March 2020
Unprompted review
Rated 5 out of 5 stars

Ordered a Faith Earth guitar from…

Ordered a Faith Earth guitar from Richard. This must be the best acoustic guitar I ever played and looks stunning! The setup is perfect, the string height is super low as I asked - really effortless to play. I definitely know where I'm going to order my next guitar! It was also a nice surprise to find a Kyser humidifier from the case. Greets from Finland!

Regards,
Ville

10 March 2020
Unprompted review
Rated 5 out of 5 stars

Superb Guitar, Superb Service = Very Happy Customer

I did a considerable amount of research prior to purchasing my Furch Yellow GCRC with a Fishman Pickup. The wait was worth it as the the guitar is simply awesome. It is simply the best acoustic guitar I have played in nearly 50 years! The set up was perfect - the action was just right and the customer service second to none - I cannot recommend the ever helpful team at Richard's Guitars enough.
As I live nearly 200 miles away I had it delivered and have already used it to record some new tracks.

10 March 2020
Unprompted review
Rated 5 out of 5 stars

Jam Pal Purchase

Easy to use web site for ordering, exactly as described and swiftly sent. Not had chance to try it out yet but should be straightforward looking at your YouTube video.

9 March 2020
Unprompted review
Rated 4 out of 5 stars

My husband is very happy with the…

My husband is very happy with the guitar despite the delay in delivery which we appreciate was due to your move. Beautiful set up guitar. I recommend Richards guitars highly as they really care about their products.

8 March 2020
Unprompted review
Rguitars logo

Reply from Rguitars

I never thanked you for your reply. Thanks so much for the kind words and apologies you had for the delayed delivery. If there is anything I can ever do to help - please do let me know.

Rated 5 out of 5 stars

love my new Eastman AC122 1CE

Hi ,Great service ,and good honest opinion from Richard when deciding on which guitar to purchase,
he really seems to care and knows his stuff on guitars ,But more important I love my Eastman AC122 1CE
,I would definitely buy from Richard again.
Paul

8 March 2020
Unprompted review
Rated 5 out of 5 stars

Eastman ac722ce

I ordered an Eastman ac722ce and ended up receiving the ‘prototype’ 2020 model with soundport and new inlays that’s featured in Richard’s recent video. It’s absolutely superb and has had a lot of play already. Communication with the team has been excellent and the guitar arrived in great shape with no flaws or setup issues. Will buy from Richard again.

6 March 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, wonderful guitar!! I now have an Eastman AR 503CE which is a joy to play. Plus a very impressive new showroom/studio/space...thanks Richard, Jon and the Team!

5 March 2020
Unprompted review
Rated 4 out of 5 stars

Service is different but very good

Service once you’re through the service is great BUT getting through on email or the “Chat” function is very difficult! Once you’ve established connection the service is fantastic! You also have to realise that Richards is not a normal guitar shop where you go in, try a few guitars, make your decision, pay and walk out with your new guitar. Richard and Jon help you to decide what suites you and your needs and then you place the order. Including set up to your tastes that takes about a fortnight. Different but in many ways better

4 March 2020
Unprompted review
Rguitars logo

Reply from Rguitars

Hi Matthew. These 4 star reviews are killing me! Anyway... I totally understand but we have spent the past month moving shop and I have to literally handle every single aspect - hiring the van, moving the stock, dealing with solicitors, builders, etc. etc. etc so no question this has impacted on many aspects of my time in terms of my normal 24/7 service online. Needless to say we are in now and we are busy catching up! My live chat is open most hours until very late at night again. Sorry for any difficulties and I hope to get the star ratings back to 5 ASAP!

Rated 5 out of 5 stars

Jam Pal has revolutionised my guitar playing!

I watched Richards YouTube video about using loop pedals as a practice tool, and as a long time acoustic guitarist who plateaued a while back I thought I’d give the jam pal a whirl with my little Squier and Katana mini and well blow me, within 2 days I’m suddenly playing 20min blues solos over a travelling wilburys 12 bar riff. As ever, great advice and great service from Richards Guitars, and the jam pal is a brilliant little product. Wish I’d had one years ago!

3 March 2020
Unprompted review
Rated 5 out of 5 stars

Beautiful instrument, Set-up perfection

I am over the moon with Rguitars. The guitar I purchased arrived in time for a gig deadline that I had. It was ready to plug in and play straight out of the box. Great set up, I can tell the work is done with love & care. Thanks for the awesome service.
I will use Rguitars again in the future.
Recommended

3 March 2020
Unprompted review

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