RHDJapan Reviews 154

I feel like there's generally 3 distinct customer service scenarios - "before you buy communication", "after you buy communication as things go well" and "after you buy communication but things go wrong". I have experienced all 3 of these scenarios with RHDJapan and can comfortably say that they are amazing in every situation. They're quick to reply, they address all your concerns and are absolutely on top of everything. They say what they do and they do what they say. Long story short, they're a textbook on what good customer service is.

Special mention of Tamaki san, I basically experienced all three scenarios in my most recent order and he was amazing throughout!

That's all without mentioning quick delivery, careful packaging and competitive pricing - but that's standard. Customer Service is where they really excel.

I've been ordering from RHD for 17 years, never had any problems, always top-notch after-sales service. For me the best JDM shop

Gé

Help Desk is always quick and communitive. Have done multiple orders with RHDJapan and not all have been straight forward, but always promptly there to help.

terrible experience - no customer care whatsoever. One star for responding.

Reached out regarding replacement parts to service an item previously ordered. Support team quickly contacted the manufacture, confirmed the parts availability and provided a link for purchase. Couldn't be happier being able to source original parts without the headache!

I have placed over 120 orders from RHDJapan in the last 6 years and have never been disappointed.
Great service, great team and always quick to respond.

I have been ordering regularly from this shop for 9 years. Absolutely exemplary service and always perfectly packaged. If you have any questions, you always get help quickly. Keep up the good work. Thank you.

always great service and quality parts. very quick to communicate and answer any questions or provide updates.

The RHD Team has been incredible and very helpful techniacally and with questions and information after sale! this has been an incredible partner for my project and I am truly helpful !! You Rock Team RHD!

Excellent service with fast turnaround to queries. Resolved my issue of changing an order with continuous support. Been ordering for years from them, highly recommended!

RHD Japan were great to deal with. They took the time to check and verify if product specifications were fit for my vehicle.
Big thanks to Neil and Tamaki! I will be back for more parts in future!

Ian

Great service, great communication, always try to solve any issues right away.

very helpful and knowledgeable people, RHD japan have huge about of parts for almost any car no matter where in the world you are

I ordered some parts from RHDJapan and because of the postal strike had some issues. Tamaki-san was excellent and helped set up a new courier at no extra cost and got my item shipped right away! Will definitely order from again!

RHDJapan is one of the best platforms for me to buy JDM hardware. The prices are really interesting, the people are very serious and attentive, they are very responsive, the order tracking is great and the sales service is one of the best I have had by far. A big thank you to Tamaki san for the discussions regarding my order which arrived without incident. Extremely careful packaging, everything is well protected. The people at RHD Japan are truly professionals. The material is always of very good quality, it is truly made in Japan. I live in France I placed a large order which was a little late only because one of the products was being produced by the manufacturer but I am not disappointed really delighted with everything I received and everything is arrived without damage because they take particular care to package the products very well to avoid damage during transport. I recommend to everyone who wants and loves top quality JDM products. IF I have to order JDM products I would order from them without hesitation.

A very big thank you to the entire RHD Japan team. Wishing you many great sales like mine.

Ihsan IT.

I have been using them forever !

I've bought new items from there RHDjapan site, and also used items from there BIDjdm site.

They give the best deals and help out when you need it with trying to get better shipping options. They even will help out packing items in small boxes to consolidate to get better rates for international shipping .

Really great experience with customer service, really helpful throghout the entire process and the shipping service used was very fast. Although customs charge was a bit steep but to be expected when buying overseas.
There was an issue with a longer than expected ETA item but we made it work by replacing it with another item of similar value, difference was refunded. A solid 10 for customer service.

Great customer service. Shipped promptly and securely. Will buy again.

Used RHD Japan quite a few times so far and everything is great, including their superior customer support who is willing to answer all questions in a timely manner

Very fast and consistent customer support, very thorough and knowledgable I will be ordering with them again in the future.