RHP Group Reviews 

I rang RHP on 1 December to report a leak in the plumbing to my bath that is threatening damage to floor/ceiling. My plumber told me that RHP needed to attend to temporarily switch off the cold water feed which is fed from a rooftop tank. They made it a 'priority' task. Today is 4 December and they still haven't attended. I have phoned daily to be told that 'Health and Safety means we need two people to attend'. That doesn't stop my leak. RHP employees sit in their air conditioned ivory tower with total disregard for their tenants (I am an owner, not a renter).

RHP are a polite, courteous and extremely professional operation. Have been with them for many years and they always respond to any issues that may exist in a prompt way. All staff encountered are consistently excellent.

This housing association is diabolical and criminal and there chasing me for rent arrears!!! I'm chronicly ill and the flat was in disrepair, had a leaking toilet for over 4 years had black mould, mice and rats and the bins was adjoining my flat!! So I complained to Kingston Council as there the ones who put me in rhp accommodation and I demanded them to stop paying rent as they (rhp) where severely negligent, upon this you would think rhp would sort the problems out but no! Now they evicted me in May, knowing full well I'm a very sick man I.e type 1 diabetes, sjorgrens syndrome etc etc and now I'm barely surviving. And worst of all rhp are sending debt recovery agents calling me, emailing trying to recover the £12000 rent arrears. And your telling me the government aren't trying to make people commit suicide!!! Sue, r.h.p your disgusting!! I should be suing your housing association for making my health and mental health conditions even worse!! I never wish badness on anyone but Sue I hope karma deals with you.. you should be sacked!! 👍👌🎯

I have lost the will to live and fight RHP anymore over the state of my windows! Been trying to get this done for over a year, my wooden windows need painting. I wrote to David Done, was called by Jordan who agreed that my windows need repainting. All summer weekly/monthly calls to see how we are progressing with the job. Now in late October still no windows painted. Apparently they are still waiting for a quote, l can supply a quote on the detrimental mental, emotional toll this experience has had on me! I have a file of whom l have spoken to and what they have said. I have now written to my MP. Other option l am left with is get three separate quotes and pay for it myself and charge RHP. I can't go on much longer like this, l have health issues and this is making me sicker and sicker...GET YOUR ACT TOGETHER RHP!

RHP as as good as USELESS.

No one knows what is going on, they play lip service to their residents, and give false promises and do not manage expectations AT ALL.

Lazy staff with NO sense of urgency with a total lack of care and being completely blind sighted to the anxiety and stress you put your residence through by constantly delaying matters.

Call backs are never actioned, trades man don't turn up to their appointments and pretend they knock and say 'no one is in the property' and then leave. SHOCKING. This happened three times to my father in law and twice at my property.

You are a business with a duty of care. Get some structure in place and get some staff who have a brain, and are capable enough of DOING WHAT THEY SAY THEY ARE GOING TO DO instead of just palming us off.

Shola O'grady has paperwork she just needs to check over and sign off so we can proceed with the house swap. We have jumped through hoops to make this happen and done everything we have been told. We have been told that today we can do the move and sign the paperwork but OH NO ONCE AGAIN THIS IS DELAYED and still we have no date to work towards. If the council were capable of being organised then a date could be planned instead of just constant lip service.

DISGRACE.

Very quick to respond to an urgent. Excellent service. Very happy customer.

I presume RHP stands for Really Hate People, this must be the worst customer service in the UK.
When you discourage phone contact & encourage online engagement & take 5 days (yes, really!) to answer an email, you are beyond inept.
How difficult could it be to respond quickly & effectively to Customer queries?

If you use the online chat service to log a call, it by no means guarantees they will log a call, if you phone, good luck the phone is rarely answered, if you email it's 5 days minimum for them to even look at your email.

Even if you fully detail your issue in writing (using online chat or email), this doesn't guarantee that anyone will read it & respond to it correctly
Your questions are unlikely to be answered.

To get a simple repair could take months & many requests, I honestly think RHP hope you give up & go away

Woefully inept and indifferent to everything except their public image. I've been a disabled tenant since 2010 and previously managed tradespeople and refurbs.

They were never very good, but since lockdown I suspect many of their staff have continued to work from home. Their 'service' has freefalled since then. David Done must be aware and clearly couldn't care because the ineptitude rolls on and on.

I have written before, l am absolutely nearly at breaking point with RHP lack of care, maybe its not RHP maybe its Mears? For over a year my wooden windows are so badly in need of redecoration, RHP agree as l wrote to David Done in desperation. Here we are in yet another winter coming up and over a year latter no windows painted :( My windows are going to be completely rotten, l am on the verge of writing to my MP or painting them myself (the bottom ones) l am disabled. What has one got to do , l keep a detailed record off everyone l speak to over the last year and what they say to me, l have a long list. Absolutely shocked and disgusted when my old housing association sold us to RHP!
There is no hope. I have other jobs that need doing and those don't get done either. I look after my home and RHP don't! If no stars were available l would give no stars!

I have been communicating with Roxanna for a month confirming the rental of a Garage in SW13. She has been very responsive, helpful & professional - I would heartily recommend working with Roxanna & RHP.
Thank you
Andy Whitmore

Roxanna

Customer Services​
RHP, 8 Waldegrave Road
Teddington, TW11 8GT

I have been working with RHP to rent a garage for the past few weeks. I had a very precise set of requirements and Roxanna could not have been more helpful. No pressured sales and RHP wanted to make sure that the garage was right for me. Thanks for all your help.

RHPs caretaker for Down Road is Candice.
Candice is helpful, friendly and gets things done and has a can do attitude.

RHP are amazing housing associate They Ve been absolutely massively supportive to me and my son that is disabled and to me that is dyslexic I cannot think them enough For what they do Xx

Still haven’t had a reply to the formal complaint I sent to Rhp about a pest control and health hazard issue. Had a pigeon problem on the estate that is especially affecting me. I’ve had dead pigeons land in my garden, faeces, hatched eggs, blood, feathers. It’s causing foxes to make a mess and inviting maggots which have actually made their way into my home at some stage. This needs to be sorted now! I originally sent RHP an email over a year ago about this. My garden is a complete mess, I’m disabled and cannot keep on top of cleaning the faeces daily so it has stained/bleached my patio permanently. My grass is full of faeces and feathers which are impossible to get out. You need to get this cleared and repaired as I cannot even open my back door now in fear of maggots finding their way inside the home and that isn’t fair on me in this unbearable heat. RHP are not allowing me to live freely in my own home therefore are in breach of the lease terms. It has nothing to do with the bin complaint you replied about, NOTHING.

Boiler issues for months and numerous callouts and we are still without a boiler thats fit for purpose.
Each time they send someone out, then has to go off and order the parts only for RHP to refuse and claim its something else. More recently its been over 4 weeks of no boiler, the contractors come out and go back to RHP claiming it needs replacing, RHP refuse and claim to replace another part which doesn't solve the problem.
RHP have been told numerous times the boiler is beyond economical repair yet their Gas Compliance Manager simply states to replace yet another part and refuse the new boiler.
So far we are up to 5 call outs with another one booked to replace the parts that were checked to be fine last time.
The irony is that the Gas Compliance manager is responsible for these decisions and what is financial viable yet his own company is being struck off the Companies House register with overdue accounts. So obviously he has a good understanding of finances.
A manager title and a 50k salary to do bugger all.. Got anymore vacancies ??
UPDATED: Name of the manager has been redacted however the salary and title is within the public domain as posted as a job advert in 2020 so therefore does not fit the personal data pursuant to the GDPR requirements, this will not be removed as no breaches have been committed.

We own a flat in a block managed by RHP. We are on the top floor with the communal roof above us. Every time it rains it leaks and water comes through our ceilings. The problem was reported 6 months ago and still isn’t fixed. The level of apathy, complacency and incompetence I have experienced is staggering. There are some well meaning people there but they appear powerless. For the rest they are unprofessional, indifferent and on occasion, just plain rude.

RHP is possibly the worst company to deal with. We moved into Padcroft redrow in West Drayton a year ago and We’ve had issues with the neighbor upstairs where their noise is so loud and can be heard by multiple neighbour's continuously. We have put in multiple complaints but we do not have an answer at all to try and fix the issue. I’ve had an independent company come and assess the situation and they have also stated that Redrow did not sound proof the roof. As a result they are supposed to come assess for themselves and fix the mistake they have made but instead have ignored me. They are completely unprofessional and has been months since they last responded to my email. If you are buying a house, stay far away from REDROW OR RHP. I will update this review as things progress.

Update: still nothing fixed from robert heating. Called RHP as I'm now getting stressed. Weeked is arriving meaning another 24hrs until someone has a look at this old faulty electric boiler which is not repairable and it will be one whole week without hot water/heating this sunday. NO HOPE!!

Not sure why Rhp dropped the contract with mears and signed up with Robert heath heating as I have an old faulty boiler needing a new one and this new company is so unhelpful and so are rhp staff as they direct you back to Robert heating. I have no hot water or heating at home living with a small baby since Sunday night and I'm being told a 24hr job from the time you call. PLEASE GO BACK TO MEARS SERIOUSLY!!

By the way I have sent an email today to customer service at 14:22pm hoping someone will reply back and have sent you my contact details by replying back to your message. Hope to hear from someone!

Unlike Magnolia Court we too unfortunately have the “caretaker” Nick who I’m sorry to say isn’t helpful at all on our estate nor does he do a good job of the actual cleaning which is all he does at Brick Farm Close he does nothing at all apart from what he considers his job to be.

RHP have great service people. We live in magnolia court, Kew which is serviced by RHP and in particular the guy called Nick who is amazing. Very polite and constantly working and checking if things need doing. Very considerate of the COVID safety regs, which is a good thing.
We never waited for any issues too long to be fixed! Once we reported any issues, it was taken care of by Nick asap. Great stuff.