Ordered a cup of tea, a small bottle of water, and a small piece of prepacked flapjack from the outside serving hatch. It came to £7.45, which I thought was plenty, but, when presented with the only... See more
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A large rib of beef arrived via APC couriers. Oh dear! It was delivered to my next door neighbor even though I was waiting in, all the ice packs were defrosted and the meat was up to 17 Centigrade.... See more
Had a delivery yesterday from RHUG Estate for order of Lamb and Chicken and Lamb and Mint Sausages which was very tasty. Best l have tried. Packed to perfection for Chilled products. Delivery was ef... See more
This organic farm estate promotes sustainability and has now become a charitable trust. I will never visit again after finding out they allow fox hunting on their land to torture and kill foxes for pl... See more
Company details
Information provided by various external sources
Producers of organic lamb, beef and pork. Offers details of the farm in Wales, recipes and ordering.
Contact info
United Kingdom
- rhug.co.uk
2.9
Average
23 reviews
Replied to 28% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent beef and customer service - lousy courier
A large rib of beef arrived via APC couriers. Oh dear! It was delivered to my next door neighbor even though I was waiting in, all the ice packs were defrosted and the meat was up to 17 Centigrade. However, customer service was excellent when I rang to discuss and within a few minutes had arranged for another joint to be sent arriving next day between 9-10 in the morning. Father's Day is saved! Of course, I haven't tasted the beef yet, but it is obviously high quality - well-marbled and dry aged, and I have no doubt it will be delicious!
15 June 2023
Unprompted review
Very rude and short staff on the burger…
Very rude and short staff on the burger van not what you need after a long drive
27 May 2023
Unprompted review
Lovely meat but non existent customer service
I have often used the farm shop for meat deliveries.
On this occasion I ordered some lamb. When the meat box arrived, all the icepacks were 100% defrosted and the meat was merely wrapped in brown paper. As it was lamb and the courier APC delivered next day, the meat was ok, but I would not have liked to get something like chicken in this condition.
In the past, the package has been received well insulated and their own T&Cs state that they deliver using insulated packaging. Their meat is not cheap but they neverless are trying to penny pinch and save themselves money on packaging.
I raised a complaint via a message on their website and they have not bothered to reply.
Although I love their meats, I don't think I am going to be treated this way again.
19 October 2022
Unprompted review
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