Ria Health Reviews 

64
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers had a great experience with this company. Customers consistently praise the dedicated staff and coaches for their supportive, empathetic, and professional approach, often highlighting their guidance as a vital resource. Many found the program highly effective, noting its comprehensive support, personalized care, and positive impact on their lives, achieving significant personal goals. However, some reviewers were not happy with certain coaching sessions, finding them impersonal, unhelpful, or shorter than expected, with some coaches failing to provide promised tasks. A few people also mentioned issues with medication effectiveness or fulfillment, alongside unexpected charges or difficulties with insurance coverage.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising specific individuals for their... See more

Service

Users describe ambiguous interactions with service, with some customers reporting positive experiences with... See more

Customer service

Customers had positive experiences with customer service, often highlighting the amazing and positive support... See more

Product

Reviewers highlight positive aspects of the product, with many finding it to be the most effective program... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The coaching element of Ria Health makes the entire program worth it for me. My coach -Bobby Uppal- is kind and considerate while helping me to set realistic and measuable goals for my treatment. I st... See more

Rated 5 out of 5 stars

It has been important to me to hit the Pause Button and take some time to work on myself. The Pause Button is different from the Easy Button. Making a change in my life isn't easy, but it's okay to... See more

Company replied

Rated 5 out of 5 stars

This has been an excellent experience for these past 11 months. The multifaceted approach with Coach,Physician and monitoring is truly the right plan for me. Great people with talent and a meaningful... See more

Company replied


Company details

  1. Alcoholism treatment programme

Written by the company

Ria Health is an Online Alcohol Use Disorder treatment program designed to help individuals cut back or quit drinking all from the comfort and privacy of their home. We use technology, medication for alcoholism, and online coaching to provide expert care and support.


Contact info

4.0

Great

TrustScore 4 out of 5

64 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(64)

34 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If I could give a zero star I would

If I could give a zero star I would, this company states they use insurance and continues to bill me even though I canceled in July. They also claimed to take insurance and put me on a plan but my deductible was met in July too so I shouldn't be getting billed anything. This is a complete scam don't ever use them please seek other help.

7 September 2024
Unprompted review
Rated 1 out of 5 stars

Scam Artists

This is one of many telehealth companies that care nothing for their patients and are simply trying to scam people out of their money in exchange for a very expensive prescription. They tout affordable payment plans (be careful I was promised $300 per month, but was billed $864) and counseling sessions, but the counseling sessions lasted 17 minutes and simply had someone tell me to go speak with a licensed psychiatrist. My response- “why am I paying for you? I thought that’s what I was paying for”. Total scam of a company. If you need this medicine save yourself some money and much time and see your usual doctor. The only thing this “alcohol treatment” company did was make me want to drink from all this hassle.

25 May 2024
Unprompted review
Rated 4 out of 5 stars

Great program.

My experience with Isaiah Cruz has been great. He has helped me secure medications from alternative pharmacies when my regular pharmacy could not fulfill my prescription. He has encouraged me to establish a relationship with my primary care doctor after many years without a visit. And, most importantly, he and my coach have helped me to moderate my drinking to a few drinks a week when I had been drinking heavily everyday before starting the program. I would give 5 stars had it not been for the terrible customer service Ria provides outside the medical professionals and coaches.

27 June 2024
Rated 5 out of 5 stars

Hello my name is Diego

Hello my name is Diego. I joined RIA health because I could not stop drinking on my own. I was on the verge of getting a divorce
because of it. I've been with RIA Health since december 14th 2023.
I have not, I had a drink since?
They have a great support/counseling staff, and medical doctor's. I highly recommend this place. My healthcare covers most of the cost. I would recommend you start this if you have an addiction. It has given me a new life path to follow.

26 June 2024
Rated 5 out of 5 stars

Well-Rounded Approach to Improvement

Ria Health is a well-rounded approach to developing a more healthy relationship with alcohol. For some, this means cutting back. For me, it meant near total abstinence, and I was able to achieve this goal with help from Ria’s multiple resources like initial medication, regular coaching appointments, and group sessions to discuss common issues and obstacles to living a happy and healthy life, free from substance abuse.

4 June 2024
Rated 5 out of 5 stars

Alcohol free for 7 weeks

Ria Health has worked great for me! I understand it is a different experience using telehealth and may not be the right choice for some. However I have absolutely loved the support from Ria. All has been top notch quality care in my opinion. The doctors have been wonderful to work with and the staff is very supporting, kind and on the ball with any requests or help I needed. I would recommend this program to anyone that is looking to kick the alcohol habit. I have been drinking heavily for about 7 to 8 years and very heavy the past 3 years. I do not crave alcohol any longer and I will never take a drink again. I feel great now that I have quit drinking. It's amazing how easy it is for it to get out of control. I wish everyone best of luck in kicking this habit and I'm confident Ria Health can help you be successful if you give it a chance.

23 April 2024
Unprompted review
Rated 5 out of 5 stars

It’s working for me!

The RIA program is really working for me. I am more conscious of how much I drink and have much less desire to drink. I appreciate my counselor and the way she works with me on my goals. The application on my phone is easy to use to schedule or reschedule my meetings with her.

The meetings with PA to go over my naltrexone dosage are short and to the point. The PA takes time to discuss my questions about dosage and timing. This far no side effects at all.

I’m grateful I found this program and tell my acquaintances about my experience, and recommend highly.

19 March 2024
Rated 1 out of 5 stars

They do not provide evidence based car and false advertising…

They do not provide evidence based care. This is the second telehealth company that we tried that advertised naltrexone and then said it wasn’t an option once we had an appointment. They offer people 2nd and 3rd line treatments that don’t work as well instead of 1st line treatments that are based in research. They advertise as providing naltrexone and then won’t provide it. False advertising and bad medical care. People with AUD shouldn’t have to jump through hoops to get treatment that actually works. I will tell all of my patients, family and friends to avoid this company.

24 February 2024
Unprompted review
Ria Health logo

Reply from Ria Health

We are sorry you feel that way about the program. Our physicians do a full workup on patients before considering any prescriptions. We hope you will consider speaking to one of our physicians.

Rated 5 out of 5 stars

RIA is the best.

Just the information and the way it was delivered. Although I am a motivated person once focused the coaches and doctors kept me on point.

14 February 2024
Rated 5 out of 5 stars

This Program Works

My coach, medical staff, and administrators were incredibly polite and professional. I liked the monthly payment plan, and I feel that it’s a great alternative to the cost of in-house recovery programs. I feel that the app is easy to navigate and that it kept me on track towards my goals.

9 February 2024
Rated 5 out of 5 stars

Great support

Great support! I. Cruz is compassionate and accessible. This program works for me and I am so grateful it was created!

7 February 2024
Rated 5 out of 5 stars

Simple

Simple. Private. Lots of personal support. Cleverly in your face and effective. No steps about it. I felt in control of my experience, but did not have to be.

2 February 2024
Rated 5 out of 5 stars

Rapid improvement

Ria has done a great job of helping me. I experienced rapid improvement and greatly appreciate how easy they have made this. Brett Lowery has been an excellent counselor and gave me just what I needed.

29 January 2024
Rated 5 out of 5 stars

Everyone I've spoken with has been…

Everyone I've spoken with has been super helpful, kind, and non judgemental. I put this off for years because I was so anxious about going into an office and being scrutinized.

I've been doing the Sinclair Method for about a week now, and while it's going to take some time, this is the first time I've felt optimistic in years.

If you are in a hole, let these guys throw you a rope.

23 January 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look