We enjoyed a full week on board the silver mist on our very first visit to the broads.had an issue on our first night with the shower and was resolved the next again morning first class service from t... See more
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Thankyou again richardsons for another brilliant boating holiday.Our friend had major surgery before the holiday so we had to change our boat to make it more accessible for her as was using a wheelcha... See more
Company replied
Just returned from long weekend and unfortunately was a complete disaster from day one . Boat breakdown everyday.. and if you're thinking of making a complaint by email don't bother as they do not a... See more
Excellent holiday and the crew at Richardson's were so knowledgeable and helpful. We love the Broads - it has something for everyone and always reassuring to know their team is on hand to respond to a... See more
Company replied
Company details
Information provided by various external sources
Richardson’s has helped visitors experience the best of the Broads for more than 70 years. We have over 300 boats making us the largest operator on the Norfolk Broads. We pride ourselves on being able to offer the chance for everyone to enjoy the Broads. What makes us unique is the fact that we have the largest range of boats with a wide variety of prices meaning that there is a boat and budget to suit most people. All of our boats are maintained to the highest standard, so whichever boat you choose, it is sure to be the comfortable and reliable home-from-home you were hoping for.
Contact info
The Staithe, Stalham, NR12 9BX, Stalham
- 01692 668 981
- boating@richardsonsgroup.net
- richardsonsboatingholidays.co.uk
3.7
Average
942 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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We started boating with Richardson's …
We started boating with Richardson's back in 1974 on a church Easter holiday as teenagers, if fact that is when I met my husband. We have been hiring boats every October half term for the last 21 years and wouldn't dream of going with any other company. Nothing is too much trouble for them.
11 December 2017
Unprompted review
Reply from richardsonsboatingholidays.co.uk
Hello Janet, thank you for taking the time to leave us your review.
It was lovely to read that you had your first experience with us in 1974, and touching to read that you met your husband during a holiday with us. I was so happy to read you have been holidaying with us on the Broads every October half term for the last couple of decades - we hope to welcome you for many, many more!
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 668 981
The ‘go to’ boat hire company....
The ‘go to’ boat hire company on the Broads these days. We’ve hired from quite a few boatyards during the past 30 odd years and these have to be the cleanest most we’ll equiped boats you can find. The staff were very friendly and helpful too and the life jackets were professional ones not the big orange things!
11 December 2017
Unprompted review
Reply from richardsonsboatingholidays.co.uk
Hello Dave, thank you for your review.
I'm pleased to read you feel we are the 'go to' boat hire company on the Broads! Thank you very much for your positive feedback on the cleanliness and facilities on board our cruisers, as well as the team here at Richardson's! I'm also pleased to read you were happy with the quality of the buoyancy aids we provide.
We hope we can welcome you again soon.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 668 981
The Martindales cruise
Excellent holiday, excellent tour of the boat and trial run by great friendly member of the Richardsons staff. Lovely boat will definitely be using Richardsons again.
11 December 2017
Unprompted review
Reply from richardsonsboatingholidays.co.uk
Hello Mr. Martindale, thank you for your review.
I was very pleased to read you had an excellent holiday on the Broads with us! It's great to hear your positive feedback on the team member who took your trial run, and we hope we can welcome you again soon!
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 668 981
Lovely freindly staff at the boatyard
Lovely freindly staff at the boatyard, couldnt fault them. Have used Richardsons many times and will continue to do so. Can’t fault the boats you get what you pay for. A boat for every wallet.
11 December 2017
Unprompted review
Reply from richardsonsboatingholidays.co.uk
Hello David, thank you for your review!
It's great to read your kind comments regarding the team here at Richardson's, and I'm very pleased to read you have used us for many holidays on the Broads!
We hope we can welcome you again soon.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 668 981
Had two separate weeks on the same …
Had two separate weeks on the same cruiser - MAGIC GEM 1
Delighted with both trips. Boat, service and customer care was excellent - would happily recommend Richardson's to anyone.
The coaching session and time for first time users was exceptional - ease of booking and certainly value for money. Our first week was in May - the weather was glorious - and our second week was in October and despite it being colder the boat was warm enough and you get out of a holiday what you put into it - Richardson's provide the means of being able to do just that
11 December 2017
Unprompted review
Reply from richardsonsboatingholidays.co.uk
Hello Mark, thanks for your review.
I was pleased to read you enjoyed 2 separate weeks on board Magic Gem 1, and that you were delighted with both holidays!
Thank you for your positive feedback in regards to the cruiser, as well as the service our team provide here at Richardson's Boating Holidays! It's fantastic to receive your kind recommendation.
I'm pleased to read your felt we were value for money, and it's great to read you felt the trial run to be very useful!
We hope to welcome you back soon.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Happy days
Always enjoy our boating times with Richardson. Staff are very helpful.
11 December 2017
Unprompted review
Reply from richardsonsboatingholidays.co.uk
Hello Audrey, thank you for your review.
I'm so pleased to read you always enjoy your boating holidays with us, and I'd like to thank you for your positive feedback on the team. We hope we can welcome you back soon.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Great company staff always helpful
11 December 2017
Unprompted review
Reply from richardsonsboatingholidays.co.uk
Hello, thank you for your review.
I was pleased to read your positive feedback, and would like to thank you for your kind comments on the team. We hope to welcome you again soon.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
HIGH QUALITY ALL ROUND
Continues to provide high class boats, well maintained and great service at reasonable prices.
A must consider boat yard if you are going on the BriadsNatiobsl Parks rivers
11 December 2017
Unprompted review
Reply from richardsonsboatingholidays.co.uk
Hello Richard, thank you for your review.
I was pleased to read your positive feedback regarding out cruisers, and it's great to read you believe our prices to be reasonable! Thank you for your kind recommendation and we hope to welcome you back soon.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
An Amazing Holiday
Visited in October (2017) From the minute we arrived the process of booking in was so professional and everything before leaving the boatyard ran so smoothly. Everyone was so friendly. Our boat was immaculate and the whole holiday experience was faultless..We have booked again for June (2018). Thanks to everyone at Richardsons
11 December 2017
Unprompted review
Reply from richardsonsboatingholidays.co.uk
Hello Mr. Stebbings, thank you for your review.
I was so pleased to read you felt your experience with us was professional and that everything ran smoothly! Thank you for your positive feedback on the team and on the cleanliness of your cruiser. It's great to hear your holiday experience was faultless - we look forward to welcoming you back in June 2018!
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Great service and everyone we dealt …
Great service and everyone we dealt with on the day we picked the boat up were professional and friendly.
11 December 2017
Unprompted review
Reply from richardsonsboatingholidays.co.uk
Hello Gary, thank you for your review.
I was pleased to read you felt you received great service from the team, and it's fantastic to hear that you felt the team were professional and friendly!
We hope to welcome you back soon.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
very straight forward
very straight forward from arriving at boat yard to sailing away. Great staff, friendly and knowledgeable with a sense of humour.
4 December 2017
Unprompted review
Reply from richardsonsboatingholidays.co.uk
Good afternoon, thank you for your review.
I was pleased to read you found your experience with us at Richardson's Boating Holidays straight forward, and I'm especially pleased to read your positive feedback regarding the team.
We hope to welcome you again soon!
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 668 980
This year was the second time for me
This year was the second time for me, we have already booked again for 2018. Your holiday can be whatever you want it to be, quiet, peaceful or visiting one of the many pubs along the Broads. Beautiful scenery and many places to visit along the way. The staff at Richardsons are extremely friendly and helpful. Someone crashed into our boat this year, we weren't aboard when it happened but they waited for us to own up to it, I contacted Richardsons and they sent someone to assess the damage and the next morning contacted us to say they were changing our boat, they were brilliant and we ended up with one from their platinum range. If boating is something you have never done I would highly recommend it.
23 November 2017
Unprompted review
Reply from richardsonsboatingholidays.co.uk
Good morning, thank you for your review.
I was pleased to read you enjoyed your second holiday with us, and I'm so glad to read you have already booked for next year!
It's great to hear you enjoyed the scenery along the way, and I'd like to thank you for your kind feedback regarding the team here at Richardson's.
I was sorry to read someone damaged your cruiser, but I'm pleased that we were able to sort this for your as quickly as reasonably possible and upgrade your boat as a result of the damage.
We're looking forward to welcoming you back next year!
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 668 980
Great Value for Money
Although we have generally opted for boats within the lower price bracket, and selected holidays outside the main holiday periods, we have always been satisfied with this boatyard. We are Broads enthusiasts and much appreciate the choice of boats offered by Richardsons and their efficient back-up services.
22 November 2017
Unprompted review
Reply from richardsonsboatingholidays.co.uk
Good afternoon Bill, thanks for your review.
I was pleased to read that you have always been satisfied with your experience at Richardson's Boating Holidays! I was especially happy to read your positive feedback regarding our range of cruisers, and that you appreciate having the choice.
We hope to welcome you back soon.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
boat wasn't ready when said very …
boat wasn't ready when said very frustrating to see other boats getting cleaned & refilled when nobody was stood waiting
20 November 2017
Unprompted review
Reply from richardsonsboatingholidays.co.uk
Good morning, thank you for your review.
I was sorry to read your comments regarding the timing of your boat. However, I do believe our Assistant Marina Manager has been in touch regarding this matter.
Of course, if you feel your issue is not resolved or you would like to discuss this experience further, then please do not hesitate to get in touch.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 668 981
Boating on broads in September
Our Norfolk broads holiday was really great. It late in year but weather not bad. Being able to have heating on boat was really comforting. Especially in evening. The boat was a flat bottom basic one. Handy being on one level ad we haveva dog. Boat had two toilets and two showers. Home from home. Clean nice old boat. Service at boat yard quick considering it was very busy. Recommend
16 November 2017
Unprompted review
Reply from richardsonsboatingholidays.co.uk
Good morning Jacqueline, thank you for your review.
I was pleased to read that you enjoyed your Broads boating holiday with us! I was pleased to read you found the heating on the boat to be comforting, and that your one-level cruiser was useful for your dog.
I was so glad to read you felt your cruiser was a 'home from home', and thank you for your positive feedback on the cleanliness of it. I'm also pleased to read you felt the service you received was efficient. Thank you for your kind recommendation - we hope to welcome you back in the future.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net Tel.: 01692 581 081
always wanted to so we have
Our first time a long weekend..Boat was a bit big for us but we were getting the hang of it by the end. the instruction at the start was a bit brief partly our fault as we wanted to be under way. Should have researched it better should have gone for a week. Will deffo be going again.
15 November 2017
Unprompted review
Reply from richardsonsboatingholidays.co.uk
Good morning Kevin, thanks for your review.
It was great to read you enjoyed your first time on the Broads with us!
We aim to tailor our trial runs to your experience level, and our team are glad to answer any questions you may have during your trial run.
I'm pleased to read you would like to visit the Broads again, and we hope we can welcome you soon. If you need any help choosing a cruiser to best suit your needs (as you mentioned your boat was a bit big for you) our bookings team are happy to help with recommendations!
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Great holiday
Great holiday, our 4th time on the broads. 2nd time direct with Richardson's,
Yard staff very helpful. we had an issue with damage to the boat, not sure how it happened, but repair carried out with no problem.
Would recommend
15 November 2017
Unprompted review
Reply from richardsonsboatingholidays.co.uk
Good morning George, thank you for your review.
I was pleased to read you had a great holiday with us on your fourth trip to the Broads! Thank you for your positive feedback in regards to the team, and I was pleased to hear that damage to your cruiser was repaired easily.
Thank you for your recommendation. We hope to welcome you back in the future.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Broadway
For what it cost the boat hardly had any storage space. The doors were too narrow. The member of staff who dealt with us could not have been more unhelpful if she'd tried.
15 November 2017
Unprompted review
Reply from richardsonsboatingholidays.co.uk
Dear Ms. Fisher,
Thank you for your review.
I was disappointed to read that you felt Broadway had little storage space and that the doors were too narrow. These features and facilities differ from boat to boat, and so in future it may be best to call our friendly bookings team who will be happy to advise.
I was shocked and saddened to read that you felt you received poor customer service from one of our team members, as we usually receive good feedback at the team here at Richardson's.
If you would like to discuss your experience with us further then please do not hesitate to get in touch.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
I find the cheaper boats abit of a mess …
I find the cheaper boats abit of a mess & they let you take them out like that , & they mess you about alot too , they kept us waiting 2 hours for our boat when they said it would only take an hour .
15 November 2017
Unprompted review
Reply from richardsonsboatingholidays.co.uk
Dear Ms. Thorpe,
Thank you for your review.
I was shocked and disappointed to read that you find our more affordable boats to be a mess. I hope that any issues you had with your cruiser were reported to the team so that they could rectify any issues you had.
I was sorry to read you were kept waiting for an hour longer than you were told. Please be assured delays such as these only happen when necessary, and we regret any delays in the handover of your cruiser.
If you would like to discuss your experience further, then please do not hesitate to get in touch.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Reply from richardsonsboatingholidays.co.uk
Good morning Tony, thank you for your review.
I was pleased to read you felt you had fantastic service and I would like to thank you for your positive feedback in regards to your cruiser.
We hope to welcome you again soon.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
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