Richmond Motor Group - MG Portsmouth Reviews 

530
•
TrustScore 4.5 out of 5

4.6

MG Portsmouth, Fitzherbert Road, Farlington, PO6 1RU Portsmouth, Hampshire, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent Customer Service! The sales agent, Dan was amazing. He is a true sales professional. He was patient and detailed. He took his time to articulate our needs and carefully guided us through th... See more

Company replied

Rated 5 out of 5 stars

Everyone at Richmond motor group are very friendly. I felt completely at ease when buying a car here. As a woman it can be intimidating but it was a great experience. Dan helped us and made the transa... See more

Company replied

Rated 5 out of 5 stars

Excellent and professional service for our MG HS Hybrid+ Trophy. Good part exchange deal. Thank you Dan!

Company replied

Rated 5 out of 5 stars

I was looking for a second hand Suzuki Swift (they are fabulous little cars!), with an idea of what I was prepared to pay. Jag found me the car I wanted at a price I could afford. He didn't try to... See more

Company replied


Company details

  1. Car dealer
  2. also in
  3. Car service
  4. Hyundai dealer
  5. MOT Centre
  6. Skoda dealer
  7. Used car dealer

Written by the company

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Contact info

  • MG Portsmouth, Fitzherbert Road, Farlington, PO6 1RU, Portsmouth, Hampshire, United Kingdom

  • 02392 288 260

4.6

Excellent

TrustScore 4.5 out of 5

530 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(530)

1,652 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I bought a ZS HEV from Sundirp at…

I bought a ZS HEV from Sundirp at Portsmouth and let me tell you, what a man and what an experience, geezer was at hardly at desk but it felt like he was the whole time. Not only did he keep offering me drink after drink he also smashed back 7 monsters of his own during the handover, what a hero. Quite clearly shaking from all the caffeine he has just consumed, this didn’t stop him giving a 10/10 service. I have to say Sundirp is an outstanding asset and and even better salesperson. Matey could sell money to Elon musk! Thanks Sundirp.

28 July 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Thank you for your rating and review!

Rated 5 out of 5 stars

Perri was fantastic

Perri was fantastic, he couldn’t have been more helpful and thorough with everything. Thanks again!

11 August 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Hi Gemma, it's lovely to hear that you've had such a positive experience at Richmond MG Portsmouth!

Rated 5 out of 5 stars

Dan has been really helpful in the…

Dan has been really helpful in the purchase of my new car

7 August 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Good morning, we're happy to hear that the purchase of your new car was such a smooth experience. Thank you for sharing your feedback with us!

Rated 5 out of 5 stars

Pick up my MG today

Pick up my MG today, Dan Tate has looked after me, while going through the process of getting a new car he is one of the best salesman I've come across very polite, professional,very helpful and friendly ,would highly recommend Richmond Mg if your looking for a new car thank you Dan for all your help and hard work

5 August 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Hi Elaine, we're happy to hear you had a positive experience getting your new car. It's great to know that you found our sales team polite, professional, helpful, and friendly. We appreciate your recommendation!

Rated 5 out of 5 stars

Fantastic from start to finish

Fantastic from start to finish, sunny was great highly recommended

2 August 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Dear Mr King, we're pleased to know you would recommend Sunny and the team at Richmond MG Portsmouth to others! Thank you for rating and reviewing us!

Rated 5 out of 5 stars

Wonderful Service

Our salesman Daniel Tate at MG Portsmouth was very friendly, informative and understanding when we had some technical difficulties with our phones. He was very professional and made the car buying process nice and smooth. Very happy with the service provided.

2 August 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Good morning, we're glad you were happy with the service provided. Thank you for sharing with others online!

Rated 5 out of 5 stars

Micheal was friendly and efficient

Micheal was friendly and efficient. He made it a stress free process.

1 August 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Hi Vicky, thank you for your wonderful review! Hearing that you've had such a positive experience is the best thing we could hope for!

Rated 5 out of 5 stars

Very pleased with the level of service…

Very pleased with the level of service provided by Sunny in the purchase of my new car. Everything explained thoroughly and he takes the time to ensure everything runs smoothly. Thank you Sunny.

30 July 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Dear Mr Hoke, we're very happy to hear about your positive experience and that you are pleased with the service you received from Sunny during your new car purchase. We appreciate your kind words and thank you for the five-star rating!

Rated 5 out of 5 stars

Very efficient and pleasant service

Very efficient and pleasant service. Everything explained well with payment options etc.

29 July 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Thank you so much for your 5-star review and rating, Karen!

Rated 5 out of 5 stars

5 Stars – Excellent Service and Great Experience!

We recently purchased our new car from Richmond Motor Group and we couldn’t be happier with the experience! From start to finish, everything was smooth, professional, and friendly. A special thank you to Dan, who went above and beyond to make sure we found the right vehicle for our needs.

Dan was knowledgeable, patient, and never pushy—he answered all our questions clearly and made the entire process stress-free. The car was in fantastic condition, exactly as described, and we felt confident and supported every step of the way.

If you're looking for a trustworthy dealership with outstanding customer service, we highly recommend Richmond Motor Group. Thanks again to Dan and the team—we absolutely love our new car!

23 July 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Hi Emma, thank you so much for your thoughtful review! We're glad to know you love your new car, and wish you many happy miles ahead!

Rated 5 out of 5 stars

Great service

Great service. Fast and efficient. Natalia has been amazing.

21 July 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Hi Anthony, thank you for your 5-star rating and review!

Rated 5 out of 5 stars

All the staff were kind and helpful…

All the staff were kind and helpful from the lady in the coffee shop to the lovely sales lady Natalia we are a older couple and she went out of her way to find us the right car at the right price she gave us a couple of cars to test drive so we could decide what model was best for us
A big thank you to Natalia for her kindness and patience
We now have a great automatic MG3 which is the right car for us

6 July 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Hi Angela, it's great to know you found the perfect vehicle that suits your needs. Thank you so much for choosing us. On behalf of Natalia and the rest of the team here at Richmond MG in Portsmouth, enjoy the ride!

Rated 1 out of 5 stars

Shocking Customer Service !!!!

Booked my MG Zs car in at Farlington Branch to have my car looked at because the air con just switches off the minute you turn it up from setting 1, also my radio is forever disconnecting so can’t listen to no music in the car, it always says something is wrong with the battery (baring in mind I had a new battery a year ago from Richmond MG which cost me £244.88) I paid £306.00 to get this all sorted to then drive away…. two days later the Air Con doesn’t work, Radio doesn’t work and battery light flickers when I starts my engine up, I phone them straight up and the earliest they can get me in is the 4th September!! Baring in mind they only had it two days ago and I have paid for something that isn’t fixed! This is shocking Customer Service it does my head in, all you can get to speak to is a receptionist that doesn’t want to help you ask for the Manager and they can’t give him to you well I’m sorry what’s the point in having a manger if they don’t speak to customers!

26 June 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Good morning,

Thank you for taking the time to share your feedback, and we're very sorry to hear about your recent experience with us.

We completely understand your frustration, especially after spending a considerable amount on repairs that appear to remain unresolved. This certainly isn’t the level of service we aim to deliver, and we’d like to get this looked into as a matter of urgency.

Please email our Customer Service Team directly at customerservice@richmondmotorgroup.com with your full name, registration number, and any relevant details so we can escalate this and ensure the right team picks it up promptly.

We sincerely apologise for the inconvenience caused so far and would like the opportunity to put things right for you.

Kind regards,
Cameron

Rated 5 out of 5 stars

Michael Faulkner was really good and…

Michael Faulkner was really good and attentive. Nothing was too much trouble for him

12 July 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Hi Rosie, We're happy to hear that you had such a positive experience. Thank you for your feedback!

Rated 5 out of 5 stars

Excellent service at Richmond MG…

Excellent service at Richmond MG Farlington very helpful and friendly staff including Natalia Karolewska, who has gone above and beyond to get me the deal I wanted and Daniel Tate, who’s professionalism with the car handover was exemplary. All round a great experience I am extremely happy with my purchase.

10 July 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

Good afternoon Martyn,
We're happy to hear you received excellent service and found our staff helpful and friendly. We appreciate you mentioning our team members who went above and beyond to ensure you got the deal you wanted and had a professional car handover. We're glad you are extremely happy with your purchase.
Kind regards, Cameron

Rated 5 out of 5 stars

Great service

Perry helped us get the right vehicle at the right price for us and gave great customer service

4 July 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

We're happy to hear that we provided excellent customer service and helped you find the perfect vehicle at the right price. Thank you for your positive feedback! Kind regards, Cameron

Rated 5 out of 5 stars

Perfect purchase and very kind staff

Perfect purchase and very kind staff

4 July 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

We're happy you had a perfect purchase and found our staff kind. Thank you for your positive feedback; it means a lot to us. Kind regards, Cameron

Rated 5 out of 5 stars

Richmond MG, Portsmouth

It was an excellent assistance from Perry at Richmond Cars Ltd throughout the whole process.

3 July 2025
Unprompted review
Richmond Motor Group - MG Portsmouth logo

Reply from Richmond Motor Group - MG Portsmouth

We're happy to hear that you received excellent assistance throughout the entire process. Thank you for sharing your positive experience with us! Kind regards, Cameron

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look