Richmond Motor Group - Richmond Select Bognor Regis Reviews 

239
TrustScore 5 out of 5

4.8

Richmond Select Bognor Regis, Saltbox Road, PO22 9FP Bognor Regis, West Sussex, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I bought a car from Richmond motor group very recently, I was seen by Emily. She made my first experience of buying a car from a car garage very pleasant, easy and quick. She informed me of everythin... See more

Company replied

Rated 4 out of 5 stars

Our experience when first arriving to view a specific car seen online was very friendly and we were offered drinks. We were asked many questions about what sort of car we were looking for (used not n... See more

Company replied

Rated 5 out of 5 stars

Purchased a used car from the new Richmond Motors showroom in Bognor Regis. Had fantastic service from Emily. We had a problem with getting to the showroom, Emily kindly brought the car to our... See more

Company replied

Rated 5 out of 5 stars

Would like to start by saying how professional and compassionate Chris from MG bognor was. He was a delight, no hard sale. I was fussy! Lol.. I could make up my mind on colour or model to start with,... See more

Company replied


Company details

  1. #27 of 97 best companies in Car dealer
  2. #5 of 19 best companies in MOT Centre
  3. #17 of 54 best companies in Car service
  4. #2 of 3 best companies in Hyundai dealer
  5. #1 of 2 best companies in Skoda dealer
  6. #13 of 57 best companies in Used car dealer

Written by the company

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Contact info

  • Richmond Select Bognor Regis, Saltbox Road, PO22 9FP, Bognor Regis, West Sussex, United Kingdom

  • 02392 221 223

4.8

Excellent

TrustScore 5 out of 5

239 reviews

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4.8

All reviews

(239)

1,656 reviews in the last 12 months

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Rated 5 out of 5 stars

Chery purchase

sophie was excellent and very informative, all staff we spoke to were polite and hepful

1 July 2026
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

We appreciate your five-star rating! We're delighted to hear that our team was excellent and informative, and that all the staff you spoke with were polite and helpful.

Rated 5 out of 5 stars

Good friendly sales

Friendly, helpful and listened to our requirements.

27 February 2026
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

We appreciate your kind words and the five-star rating! We are so glad that you found our team friendly and helpful and that we met your needs.

Rated 5 out of 5 stars

Beth listened and knew watt she was…

Beth listened and knew watt she was doing

10 February 2026
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

We're happy to hear that you had such a positive experience. Thank you for sharing your feedback with us; we appreciate it.

Rated 4 out of 5 stars

Richmond Motors Bognor Regis

Beth, Josh and the team were friendly, polite and efficient. The car was well turned out and presented well. Paperwork was dealt with quickly and efficiently.

The only criticism we would have is that the Driveaway Insurance (which we were entitled to according to the official Skoda website) was not offered automatically and we felt we had to really push for it. However it was arranged for us and overall we were extremely happy with the service we received.

Thank you Richmond Bognor

5 February 2026
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

We're glad you were happy with our team's efficiency and the car's presentation. We appreciate your feedback regarding the driveaway insurance and regret it wasn't offered immediately. We'll review this to improve our service. Thank you.

Rated 5 out of 5 stars

Have brought 3 cars from Richmond

Have brought 3 cars from Richmond
Hyundai Bognor , never a problem
Last vehicle a Kona hybrid automatic, salesman Finlay really helpful, no pressure , manager Lloyd
Was so good with his input to help . overall a great team and a excellent dealership to buy a car from .
Many thanks Bill Gillespie

31 December 2025
Unprompted review
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

We're happy to hear that you consistently have a positive experience with us. It's great to know that our team provided helpful service during your recent Kona purchase. Thank you for your excellent feedback.

Rated 5 out of 5 stars

Very attentive if you're looking to purchase.

I had done my homework and knew exactly what I wanted before I even went to the showroom. I explained what I wanted and was shown possible available cars to purchase. I chose one that day. Richmond had it avaible to view and test drive within 3 days. And the overall purchase and paperwork were completed to my satisfaction and in just over a week I drove my new chosen car away. I was listened to and not pressured to purchase something I didn't want or could afford. Very refreshing.

2 September 2025
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Reply from Richmond Motor Group - Richmond Select Bognor Regis

We're happy to hear that you had such an amazing experience. It's great to know we met your expectations. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Fabulous car and great service

It was a great experience buying a used car from Richmond Motor Group in Bognor. I needed a car quickly to attend a family gathering and even though the car I saw online needed to be brought to the showroom, Beth organised this immediately and I was driving the car home the next day with the sale complete. Beth was reassuring, professional and friendly throughout and really put me at ease. The car itself is brilliant. Would highly recommend.

24 August 2025
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Reply from Richmond Motor Group - Richmond Select Bognor Regis

Hi Kate, we appreciate your kind words and are so glad you are enjoying the car. On behalf of Beth and the rest of the team here at Richmond Bognor Regis, thank you!

Rated 5 out of 5 stars

Jack was open and trustworthy from the…

Jack was open and trustworthy from the off. Would recommend this dealership to anyone.

11 August 2025
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Reply from Richmond Motor Group - Richmond Select Bognor Regis

Good morning, we appreciate your recommendation and are so glad you found Jack and the team so trustworthy and transparent during the car-purchasing process. Thank you for your positive feedback!

Rated 5 out of 5 stars

Brilliant car dealership!

This was my first experience purchasing an MG, and the Richmond Bognor Regis branch did not disappoint.

A huge thank you to Joshua, who took the time to clearly explain all the available specification options for the model I was interested in. He showed incredible patience and flexibility, giving me the space I needed to make the right decision for myself.

Although new to his role, Joshua made the entire experience a pleasure. He was refreshingly genuine—nothing like the typical salesperson, which I truly respected and appreciated.

10 June 2025
Unprompted review
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

Good afternoon Zoe, we're happy to hear that you enjoyed purchasing your MG from us. We appreciate your positive feedback regarding the clear explanations, patience, and genuine service you received. Thank you for taking the time to share your experience. Kind regards, Cameron

Rated 5 out of 5 stars

Customer focused and great customer service

The whole transaction was carried out perfectly from first contact in the showroom with Jack Heeley to handover of the new car the level of customer service and care was exceptional.

23 March 2025
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Reply from Richmond Motor Group - Richmond Select Bognor Regis

Good morning, thank you for taking the time to leave a review, we truly appreciate your feedback. We're delighted to hear that you had such a positive experience and that you were impressed with the level of customer service you received. We're proud of our team and will be sure to pass on your kind words. Kind regards, Cameron

Rated 5 out of 5 stars

Well done Richmonds

My husband and I went into Richmonds Bognor Regis to look at part exchanging our car for a MG, a lovely lady called Bethney took us on a test drive, she sat in the back of the car and was very thorough with all the information about the car. We was so impressed with the whole experience
we brought the car. Richmonds staff were all nice and polite, we was offered a tea / coffee while they went through paperwork. I would recommend them to friends and family Well done Bethney.

15 March 2025
Unprompted review
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

Good morning Phyllis, Thank you for your kind review and for choosing our dealership. We are delighted to hear that you had such a positive experience with our team, especially Beth. We strive to create a welcoming environment for all our customers and we are pleased that you found our staff to be helpful and approachable. We appreciate your recommendation and look forward to welcoming you back in the future. Kind regards, Cameron

Rated 5 out of 5 stars

Purchased today MG ZS Trophy

I have purchased today an MG ZS Trophy. The sales assistant was extremely polite, efficient and had plenty of time to explain all the controls on the car.
However it would be very useful to provide a comprehensive manual handbook.
I would happily recommend the sales assistant to family & friends.

28 November 2024
Unprompted review
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

Good afternoon Jean, thank you for your kind words about the sales assistant. We're delighted to hear that they provided you with a positive experience. We appreciate your feedback regarding the manual handbook and will pass it along to the appropriate team for review.

Rated 5 out of 5 stars

Shout out to Zoe on the service desk

Shout out to Zoe on the service desk, she was fab. I was super stressed and rushing as had a million things to do today and she was so helpful and understanding. She was knowledgeable, professional and personable. Will be booking any work through Zoe in future.

1 November 2024
Unprompted review
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

That's fantastic to hear, Abbie! We are glad that we were able to go above and beyond to make your experience a memorable one.

Rated 5 out of 5 stars

Great value cars from MG

Went to look at an MG SUV but did not realise what great value for money they are.Wonderful sales lady Sarah found us a pre reg SUV with 3 miles on the clock in a colour we loved on a top of the range model.Got an excellent deal & collected the car today.
very impressed
Carolyn

4 July 2024
Unprompted review
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

Good morning, Carolyn! We're thrilled to bits with your 5-star review! It's fantastic to know that our MGs offer a bang for your buck and that Sarah pulled out all the stops to land you a smashing deal. Wishing you miles of smiles with your new set of wheels!

Rated 3 out of 5 stars

Bought car with fault from Richmond Hyundai.

Bought a 2 yr old car but had a fault. Told it had gone through a checking process prior to sale? I found issue within 30 mins of picking car up. Had car a week 3 visits to garage now waiting for a part to hopefully fix. Not what I expected to be doing when you buy a 2 yr old car. Staff have been helpful in trying to fix, but should I have to fix !! Great staff less than great cars.

3 March 2024
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

Hi Duncan. I'm sorry to hear that the car you purchased has come with a fault and that you're having to bring it back to be repaired. I have passed your feedback on to the relevant team as customer service is really important to us and we will take this on board for reference. If you need any assistance in the meantime, please don't hesitate to reach out by emailing customerservice@richmondmotorgroup.com. Thank you.

Rated 5 out of 5 stars

Excellent service

30 January 2024
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

Hi Paul, thank you for your 5-star review, we're so pleased that you had an excellent experience.

Rated 5 out of 5 stars

The service I received throughout was…

The service I received throughout was great. Staff were knowledgeable and extremely helpful.

3 December 2023
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

Hi Mark. Thank you for your positive feedback. We're so pleased you had a great experience and will be sure to pass on your 5-star review! 😊

Rated 5 out of 5 stars

One of the best car purchasing experiences.

Very nice environment but the service itself was excellent. Was given plenty of information and options that suited my needs. I have already recommended them to my friends who are looking to buy a car.

1 December 2023
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

Dear customer. Thank you for your 5-star feedback. We're very pleased to hear that you were happy with the service and appreciate the recommendation too!

Rated 5 out of 5 stars

We dealt with Aiden Miles

We dealt with Aiden Miles, who made the buying process very easy and straight forward.
Thank you Aiden.

30 October 2023
Richmond Motor Group - Richmond Select Bognor Regis logo

Reply from Richmond Motor Group - Richmond Select Bognor Regis

Good afternoon David, thank you for this great feedback. We're over the moon to hear Aiden provided you with a great car buying experience. We look forward to hopefully welcoming you back in the future! 😊

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