Outstanding. Nothing was too much trouble at this dealer. Have always gone back due to the customer service. And love the Vitara. These people know about customer service.y last vehicle was an MG and... See more
Location
Switch locationRichmond Suzuki, 112 Commercial Road, Totton, SO40 3AD Southampton, Hampshire, GB
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See what reviewers are saying
We’ve just picked up a new scross from Jag at totton in Southampton and it was all very friendly and easy to buy via this branch very happy thank you
Cannot recommend Ricky from newmans suzuki enough! Friendly,reliable and very knowledgeable salesman and most importantly honest! Ricky listened to our requirements and from start to finish was a very... See more
Company replied
Charlie Dobson the sales executive was most helpful, she was patient and kind as i have parkinson's disease.She explained everything and checked for understanding. Charlie took us for a test drive an... See more
Company replied
Company details
- #25 of 90 best companies in Car dealer
- #5 of 20 best companies in MOT Centre
- #16 of 55 best companies in Car service
- #2 of 3 best companies in Hyundai dealer
- #1 of 1 best companies in Skoda dealer
- #13 of 55 best companies in Used car dealer
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
Richmond Suzuki, 112 Commercial Road, Totton, SO40 3AD, Southampton, Hampshire, United Kingdom
- 02380 873 888
4.9
Excellent
702 reviews
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Very nice team at Suzuki in totton made…
Very nice team at Suzuki in totton made buying both my husbands and my cars very easy
13 September 2025
Reply from Richmond Motor Group - Suzuki Southampton
We're happy to hear that purchasing your vehicles was made easy by our team. Thank you for sharing your positive experience with us!
JAGS HAS BEEN VERY HELPFUL AND POLITE
19 September 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We're happy to hear that our team was helpful and polite. Thank you for sharing your positive experience with us!
Jag has been brilliant throughout the…
Jag has been brilliant throughout the process of buying my first ever Suzuki. He has been polite, Very informative and communicative.
12 September 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We're happy to hear that your first Suzuki purchase was a success! We will forward your kind words onto Jag thank you!
Richmond Suzuki at totton
Richmond Suzuki at totton are always there for the customers nothing is ever too much trouble
8 September 2025
Reply from Richmond Motor Group - Suzuki Southampton
We appreciate your kind words. Thank you for your positive feedback!
Great prices, excellent customer service
I had a great experience buying through Newmans Suzuki in Totton. I am very happy with the car, it's features and the price I paid for it.
Charley was very helpful and even offered to go through the controls I'm the vehicle. I would definitely recommend buying through this dealership.
2 September 2025
Reply from Richmond Motor Group - Suzuki Southampton
We're happy you had a great experience purchasing your Suzuki in Totton. It's wonderful to hear you're pleased with your car and its value. We appreciate your 5-star review!
Reply from Richmond Motor Group - Suzuki Southampton
Hi John, thank you for taking the time to rate and review us :)
Amazing Staff!
Ricky Singh was really helpful in the sale of the car. Friendly and remembered me later about details I had told him. Really down to earth guy and made the process really easy and helpful.
Shout out to Louie who has also been extremely helpful for me when it comes to understanding the car and servicing and repairing cars. A friendly guy and a lovely guy to have front of house!
26 August 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Hi Oliver, thank you very much for the lovely message! Hearing that our team delivered exceptional customer service is the best thing we could hope for!
Very happy with service given
Very happy with service given. Ricky Singh was very professional and assisted me through process with patience and courtesy. Will definitely recommend Newmans to others.
17 August 2025
Reply from Richmond Motor Group - Suzuki Southampton
Good afternoon, we're very pleased to know you've had such a wonderful experience!
Del was very friendly and helpful.
Del was very friendly and helpful.
He made the whole experience easy.
11 August 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Hi Daryl, thank you for your positive feedback; we really appreciate it!
Great experience with Del
Great experience with Del, super helpful and efficient!
11 August 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Hello Grace, your feedback means a lot to us! Thank you for your kind words!
Reply from Richmond Motor Group - Suzuki Southampton
Hi Martin, thank you for your lovely feedback! We're grateful for your business and hope to see you again!
Excellent service
Excellent service, I could not have hoped for better treatment. Delbir was great, he helped me through all the paper work. Everything ran like clockwork, there were no problems.
20 July 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Hi Andrew, we're glad to hear that you enjoyed your experience and that everything went smoothly. We appreciate your positive feedback and thank you for choosing Newmans Suzuki!
Delbir Bhatti the sales executive.
Delbir Bhatti the sales executive.
Polite, friendly, honest and reassuring.
24 July 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Thank you so much, Sarah, for this lovely review!
Delbir Bhatti was an amazing salesman…
Delbir Bhatti was an amazing salesman :), he listened and helped with buying my first car!!
Super kind and walked me and my mum through everything, thank you for helping make this big step in life a bit easier!! Xx
They are super helpful here highly recommend xx
23 July 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Hi Ella, thank you for your lovely review! We'll make sure to pass the praise on to Delbir!
Charlie was very friendly and helpful
Charlie was very friendly and helpful. Happy to answer all of my questions.
19 July 2025
Reply from Richmond Motor Group - Suzuki Southampton
Good morning, thank you so much for taking the time out of your busy day to share the details of your experience!
Really good experience with Del
Really good experience with Del. Didn’t feel pressured at all into buying anything and made the experience seamless.
Thank you!
18 July 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Hi Caitlyn, thank you for your kind words!
Found the staff extremely helpful
Found the staff extremely helpful, especially Sam in finding a suitable vehicle for me. As a continued Suzuki customer I would recommend the cars and service the Totton branch provide.
16 July 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Hi Alison, thank you for your kind words! We're grateful for your positive comments and look forward to seeing you again!
Sam Beevers at Suzuki Totton was able…
Sam Beevers at Suzuki Totton was able to answer all my questions and had very good knowledge of the Suzuki range. He took an interest in finding the right model of S-Cross to meet my needs. He explained the benefits of some add on products which I was happy to agree to.
6 July 2025
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Hi Noel, thank you for your kind words! We're pleased to know you had a great car-buying experience and hope to see you again in the future!
The staff are very good in what they…
The staff are very good in what they do. Customer service is top-notch.
11 July 2025
Reply from Richmond Motor Group - Suzuki Southampton
Good morning, hearing that you have received "top-notch customer service" is the best thing we could hope for! We look forward to seeing you again in the future!
as always goes the second mile
30 June 2025
Reply from Richmond Motor Group - Suzuki Southampton
Good morning Rosemary
We appreciate your feedback and are very sorry to hear that you had a negative experience. We will look into this right away.
Kind regards,
Mae
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