Rick Case Automotive Group Reviews 795

A huge thank you to everyone at Rick Case Volkswagen of Weston - Mike, Daniel, and Juan on their efforts in me purchasing my Jetta. Love everyone at Rick Case and I wouldn’t go anywhere else and I’m sending everyone to Rick Case

Tony has been our contact for maintenance for many years he has gone out of his way to make sure we would get the best service possible this is why although we have moved from Weston we still bring our car to Rick Case for scheduled service.

Great customer service, I was greeted as soon as I entered the drive port I was given detailed options on servicing my car. I’m very satisfied from every aspect of my visit dealing with my car.

Truly amazing service and experience from beginning to end. My sales representative opened the sales process perfectly. He showed me every car I was interested in and explained every feature they had. Every question I had was answered accurately. The test drive went really smoothly. Afterwards, I was helped not only by my sales representative but also the sales manager, and other sales representatives who came to speak with me while I waited to sign paperwork. It was a very friendly experience. The financing representative then closed and answered any last second questions I might have. Overall, my sales representative was extremely helpful. It didn’t feel like a forced sale, it was more like helping me choose a vehicle I would really enjoy. He stayed all the way until I left by showing me how the keyless system worked. He additionally explained everything from car wash service, tint service, and etc., so I can get the most of my purchase. It was a fun time at Rick Case. I’ll be back.

Albert Ortiz was amazing in helping me pick out the perfect car and working hard to negotiate the price we wanted. Albert was kind, honest, polite, patient and truly cared about making sure I was happy with the purchase. He made you feel like family and helped guide me through the entire process from start to finish. I never felt pressured Into buying the car or settling for anything I was unsure of. My experience at Honda exceeded my expectations thanks to Albert Ortiz and Paul Browne the manager. I would do business again with Albert and recommend anyone looking for a Honda to see Albert Ortiz!

Awesome service from beginning to end by Gonzalo

Always helpful and make sure they meet your needs.

Long time Rick Case customer. Duane in service is always such a joy. Highly recommend this dealership.

I was in an out with a new car and all smiles. Thank you Franklin

Great service all of them went beyond their duty to assist

This is the second time we buy a new car. We where in the area several months ago to see CRVs . We where back in the area Saturday evening and decided to stop back in. Our salesman Pedro Oslan was awesome took the time to show us many CRVs . It was around 7:45 pm - 9pm and we had not eaten dinner he was very concerned and found us snacks and went above and beyond to get us donuts, that’s was amazing we where very impressed. The finance manager Eduardo Beato was so very mice and down to earth he made the experience great. We will return in the future to purchase another car, the experience here was fantastic and would recommend the dealer to friends and family.

First I didn’t use offensive words but I was very upset. I got there because my car was showing a light and I didn’t know the meaning. The person who asked my name, also asked if I purchased the car there and then told me they didn’t have a mechanic available because I didn’t have an appointment. Then a lady came and said basically the same thing. I went inside and complained to the manager. Then Walter Chavez helped me and the car was serviced. I truly think he is a good employee but the other two are not and don’t care, they basically assaulted me. When I was told car was ready, I paid and left. I drove two miles and my car showed me loss pressure, even when I was told they rotate tires with maintenance. Can I please get an appointment for tomorrow early so they can check my car?

The salesperson John Cable was every helpful he got us a great deal and the financial officer help me with the monthly payments. I will sent my friends over to by a car.pp

Kevin Rodriguez was amazing amd everyone that helped us was great!The finance manager was amaZing

I went to the dealership to get a service by Conmar. He was amazing. I needed to fix the splash protector of my car and he took care of my car. He went as far as showing me the damage and I was well informed of how to prevent any future problems. The mechanic that was there, mr.woodstock, was very helpful as well. Both very professional and thorough with all inspections.

Great experience, will definitely going back to request them again!

Shawn and Dario were very helpful in the whole process. We are very happy for their advise and recommendations

The service obtained from Mr. Melvin Haynes was superb 👌.

Karen was excellent. She kept me informed every step of the way and was understanding when I told her I needed to hold off on some servicing due to finances. I truly appreciated her not being pushy. She even helped quote me for services so I could make future plans and budget myself. Service was much faster than I imagined it would. The only con from my experience was the overall price of the servicing. It was much more expensive than I imagined it would be, but I’ll be better prepared next time.

Andrew Bryan was great. Not pushy at all. I highly recommend him! Finance was quick and painless!

25 minutes to look at car/drive and negotiate. 45 mins to wait for cleaning of vehicle/ siting with finance and sign paper work.. in and out.
Shaher - you the man.