I bought a car last week from Riddermark and the experience was nothing but worth mentioning! The process was very simple and was handled professionally by Francesca :) she not only helped me get my c... See more
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The worst car dealer ever! The process of buying went so fast and they made it so easy so they lure you with their "good service ". But 3 months into driving the car it would not start. Thank God fo... See more
Company replied
We went to Riddermark Recharge with too many questions in our minds regarding our first EV we were planning to buy, trading our existing car, loan, warranty etc. Hassan helped us a lot by explaining a... See more
Very friendly and helpful staff. Great advice, high-quality cars, and all the added benefits made the whole experience feel truly premium. The sales team was highly professional and guided us smoothl... See more
Company details
Written by the company
Vi är en av landets största aktörer inom bilhandeln. Hos oss får privatpersoner & företag möjlighet att på bästa sätt sälja eller köpa sin begagnade bil. Vi vill alltid göra lite mer för dig som kund, och vi strävar alltid efter att förändra och förbät...
Contact info
Gustavslundsvägen 18, 167 51, Bromma, Sweden
- kundservice@riddermarkbil.se
- riddermarkbil.se
4.5
Excellent
17k reviews
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I am extremely dissatisfied with my…
I am extremely dissatisfied with my experience with Riddermark Bil. Shortly after purchasing my car, a serious heating system fault appeared. I acted responsibly and had the issue diagnosed by a certified Volvo service center — an authorized workshop fully recognized by the manufacturer.
Despite this, Riddermark refused to handle my case.
What makes this even more unacceptable is that Riddermark themselves recommended that I purchase a 3‑year insurance from GarantiDirekt (package “Max”) at the time of sale. I followed their recommendation and trusted that this insurance would provide support if something went wrong.
However, when the fault occurred, Riddermark refused to accept the diagnosis from an authorized Volvo center and declined my claim without offering any real help or solution.
This behavior is not what I expect from a professional company.
Based on my experience, I cannot recommend Riddermark Bil.
10 March 2026
Unprompted review
Reply from Riddermark Bil
Hello Katsiaryna,
Thank you for sharing your feedback.
We are sorry to read that you feel dissatisfied with how your case has been handled. We understand that situations like this can be frustrating.
To clarify, in order for us to proceed with a claim we need a diagnosis or documentation from a workshop that has been arranged through the correct process. In this case, we have not referred the vehicle to a workshop in connection with the claim and we have unfortunately not received any diagnostic documentation directly from a workshop. Without this required documentation we are not able to continue processing the case.
Our intention is always to handle matters in accordance with the applicable warranty or insurance terms and to ensure that claims are assessed based on the correct documentation.
Kind regards,
Customer Service
Riddermark Bil
Jonathan Nilbus was fantastic
Jonathan Nilbus was fantastic, patient and extremely helpful.
20 February 2026
Unprompted review
Sold me a car that was faulty and…
Sold me a car that was faulty and refuse to have any part in fixing the car or taking it back 😞 I'm very disappointed and 50K in overdebt because of this
25 February 2026
Unprompted review
Reply from Riddermark Bil
Hi Sara,
We’re truly sorry to read about your experience and understand how stressful this situation must feel, especially when it has had financial consequences for you.
It is never our intention to sell a faulty vehicle or to refuse responsibility if an issue falls within warranty or consumer protection regulations. All cases are assessed individually based on the vehicle’s condition at delivery, mileage, age, and applicable warranty terms.
We would very much like to review your case again to ensure that it has been handled correctly and fairly. Please email us at kundservice@riddermarkbil.se, include the reference number Jzu087, and write “Trustpilot” in the subject line so we can prioritize your case.
We hope to better understand the situation and see how we can move forward constructively.
Kind regards,
Customer Service
Riddermark Bil
Professional negotiator
Professional negotiator! Excellent communication throughout the process. Thank you all !
15 February 2026
He was on time very kind and nice…
Luca( the car delivery driver)was on time, he and Linus( sales person) were very kind and nice and very helpful! I personally enjoyed talking to Luca and Linus although they were very professional in their job! I can say they were all the best
19 February 2026
Unprompted review
Eric handled my case and I am satisfied…
Eric handled my case and I am satisfied with the service. But if I was informed as soon as my claim was approved and the repair was authorised, then I could ask the workshop for a replacement car. My child is sick and I need a car for the time while my car will be in the workshop. Nor the workshop neither Riddermarkbil informed me that the repair was authorised and the workshop will keep my car over the weekend. I have now asked a replacement car to Riddermarkbil, did not receive any reply till now.
13 February 2026
Unprompted review
Fair price, good process
Fair price. Good communication about the pick up. Good communication with the person who drove the car away.
6 February 2026
Unprompted review
Easy process
Sold car at good price and came collected next day,no problems and quick payment before drove off,will use again.
4 February 2026
Unprompted review
Julia handled our case very…
Julia handled our case very professionally and fast
4 February 2026
Unprompted review
Very smooth and quick handling of any…
Very smooth and quick handling of any inquiries
2 February 2026
Unprompted review
Eric was very helpful with warranty…
Eric was very helpful with warranty issues and resolved everything very fast. Overall, a very good experience.
20 January 2026
Unprompted review
Reply from Riddermark Bil
Hi Anes,
We’re sorry to read about your impression. We don’t recognize ourselves in this description, as all our cars go through checks and are sold with clear terms and conditions.
If there has been a specific issue with a vehicle, we want the opportunity to review it properly and help where possible. You’re welcome to contact our customer service so we can look into your case in more detail.
Kind regards,
Customer Service
Riddermark Bil
Biggest scammers
Biggest scammers. Be very careful. They are trying to trick you into paying more and the interest rate and the installments will be more expensive. Not an honest dealer. Full of lies and scamming.
24 January 2026
Unprompted review
Reply from Riddermark Bil
Hi Shane,
We’re sorry to hear that you feel this way and that your experience didn’t meet your expectations. That’s never how we want anyone to feel after being in contact with us. We always aim to be clear and transparent regarding pricing, financing terms, interest rates and monthly payments, which are reviewed together before any agreement is finalized.
If you’d like us to look into your experience or clarify any details, you’re very welcome to contact our customer service at kundservice@riddermarkbil.se. We’re happy to review the matter further and assist you.
Kind regards,
Customer Service
Riddermark Bil
Our case was sorted really fast and…
Our case was sorted really fast and good.
Thanks Alexander for help
16 January 2026
Unprompted review
My experience was too good
My experience was too good with Riddermark Bil. The car dealer arranged everything with minimal effort with a lot of flexibility. I was able to get all the details I needed in no time. I strongly recommend it for everyone.
18 January 2026
Unprompted review
Thank you Joveen for all your help!!!
Thank you Joveen for all your help!!!
My daughter and I are very satisfied!!!!
19 January 2026
Unprompted review
Riddermark Car shops and leveranse…
Riddermark Car shops and leveranse Straight in The home working good and fast
Thank's 👍
16 January 2026
Unprompted review
it was really great to have one like…
it was really great to have one like Jessica as customer service .
riddermark you need more people like her as customer service .
15 January 2026
Unprompted review
I made addtional request for the parts…
I made addtional request for the parts are not working properly. It is approved without taking much time.
19 December 2025
Unprompted review
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