Ride and Glide Reviews 

218
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Board was delivered several days before the time stated so that was a nice surprise.. thought I was never going to get the hang of it but by the end of the 1st afternoon I'd done 3 miles, still pretty... See more

Rated 5 out of 5 stars

I bought a Fiido T2 Cargo bike through Ride and Glide, choosing home delivery over in-store assembly. Setup was simple and the bike was great—until it broke. While equipment issues are frustrating,... See more

Rated 5 out of 5 stars

Helpful team and fast delivery if item in stock. I’ve found that my Back order items are generally delivered within the given estimate. Be nice if more Onwheel items were stocked, especially things li... See more

Rated 5 out of 5 stars

Was having trouble getting the model I wanted from other sites, being made to wait weeks without a peep from the suppliers. I placed my order on Friday with ride and glide and even though it was a ban... See more

Company details

  1. Bicycle Shop
  2. Electric motor repair shop
  3. Electronics store

Written by the company

Ride and Glide was founded on the South Coast of England, driven by a passion for board sports and a love of all things fun. We’re dedicated to bringing high-quality, eco-friendly electric rides to the leisure and travel scene. We firmly believe electric transport is the future and we’re doing everything we can to make that a reality.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

218 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(218)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptionally fast delivery

Exceptionally fast delivery. Bought for my son for Christmas he loves it!

Bit of feedback maybe don't put a picture of scooter on the box as his surprise was ruined as he took the delivery whilst i was at work. Buy overall brilliant service and delivery


Thank you

7 December 2022
Unprompted review
Rated 5 out of 5 stars

vsett 9+

ordered a vsett 9+ from ridenglide package arrived within 2 days and there was no damage to the packaging. i have ordered a e scooter before from a different vendor so i was not really looking forward to checking every bolt and nut it was not a very good experience. but boy was i surprised this is a totally different experience. all bolts and nuts was tight scooter was set up for UK units and everything was perfect i didn't even need to adjust the brakes. the scooter is justv perfect and i love it

the service from ride n glide was second to none and any query i had was answered within hours.
this will probably be my go to store for this kind of thing going forward..

great service ride n glide

19 December 2022
Unprompted review
Rated 1 out of 5 stars

Over two weeks and no product and little communication

Over two weeks since ordering Onewheel, no sign of it. I have had to keep contacting company to chase it. For the price of product I would expect more communication regarding updates on delivery times, follow up email but it’s been very one sided. The last email I sent yesterday has gone completely unanswered. It’s a shame because it’s puts me off using the company again.

17 December 2022
Unprompted review
Ride and Glide logo

Reply from Ride and Glide

Hi Liz, we're truly sorry you experienced delays with the delivery of this product. It got stuck at customs far longer than we expected, but you're absolutely right that you could have been kept better informed with delivery updates. We've now introduced a system to improve communication around back-ordered products.

I can see that you've now received your Onewheel and hope you get lots of enjoyment from it. We apologise again that it could not have been with you sooner and for falling short on keeping you updated.

Peter @ Ride and Glide

Rated 5 out of 5 stars

Bought a nami burn e

Bought a nami burn e from ride and glide from my first email to delivery to my house, outstanding service and what a product plus a few extras too which was very nice of them, thank u guys at rideandglide.co.uk

14 November 2022
Unprompted review
Rated 5 out of 5 stars

All Good 👍🏼

I’ve ordered a few times from R&G now. All correspondence has been friendly and helpful. Shipping is fast and free. And most importantly their products are sick!!!

16 October 2022
Unprompted review
Rated 5 out of 5 stars

This shop is just perfect

This shop is just perfect! The shipping was super fast with a great delivery company and my Onewheel is absolutely perfect! They even threw in a ride and glide cap for me! Recommend this to all my friends.

19 October 2022
Unprompted review
Rated 5 out of 5 stars

Great experience from caring people.

Despite DHL giving us the runaround, the friendly team helped to get the delivery done and I received my item. I had difficulty understanding an element of its operation (its an electric unicycle) and they patiently talked me through what I was doing wrong on speakerphone. I felt they genuinely cared about my experience and safety.

1 November 2022
Unprompted review
Rated 5 out of 5 stars

The best customer support

Probably one of the best customer support companies I have dealt with! Couldn't be happier with them! I had a problem with my scooter nothing to do with ride and glide (manufacturer problem), they sent me a reinforced replacement part the next day, they even offered to fit the part themselves. Use these if you are buying a scooter if you want warranty and excellent support

28 October 2022
Unprompted review
Rated 1 out of 5 stars

Very disappointed with the support they…

Very disappointed with the support they give you after you buy something. I order a electric scooter which said to only take 5 to 10 days and its been 17 days and its still very far away from arriving still getting delayed and I already contacted them twice and got no feedback from them really disappointed never buying anything from them again and I don’t recommend it for anyone especially international buyers.

18 September 2022
Unprompted review
Ride and Glide logo

Reply from Ride and Glide

Hi Daniel, we're really sorry you've experienced issues with shipping on this order. Whilst we sent your item out next day, UPS missed an air ship connection and there have also been delays at customs.

Normally our shipments to Europe complete within 5-10 days, but on this occasion there have been some frustrating delays and we accept this is not up to our normal high standards. To confirm, we're continuing to work with you to resolve the matter as soon as possible.

Regards,

Ride and Glide

Rated 5 out of 5 stars

Amazing Customer Service

What a great service.
Have had several issues with my EUC, none of which were ride and glides fault but the customer service and communication I have received has been amazing. They Always answer texts and calls with friendly attitude and professional manner.
Amy at front of house is amazing. Always cheerful and positive.
I Highly recommend this company and they will have my business from here on.
Thank you Ride and Glide. Great job

5 August 2022
Unprompted review
Rated 5 out of 5 stars

Best in the industry!

The guys at ride + glide are legends! Their knowledge is amazing the customer service is A+ really happy with my scooter and how quick I received it!

18 July 2022
Unprompted review
Rated 5 out of 5 stars

I recently purchased a nami burn e…

I recently purchased a nami burn e absolutely fantastic machine, it's heavy, fast the acceleration with the turbo on is epic. I live in northern Ireland and my scooter arrived 5days later, paschal was the guy I dealt with and he helped pick the right scooter,what a patient guy. But would diff recommend these guys as they our very knowledgeable and nothing is a problem. Thank u very much.

4 June 2022
Unprompted review
Rated 5 out of 5 stars

First was ok for giving your product transport but later you realise....

After my order they really fast about giving your package to the transport company. Edit 22.04.2022.

So i editing this, it is important for who buying anything from them out of UK. From Germany i bought one wheel surestance footpad. There is 2-3 option i found and i choice them cause i want to fast as possible. i ask them from live chat (Amy) told me tax like %6. And also i paid for small box 25 pound transport price and i think maybe they doing most of tax thing. But they no idea whats going on. They send me with fedex which this area köln offenburg freiburg they are really bad. They dont care your package. They asking stupid documents and infos about payment which is allready they have it. So this company no idea about transport. they are not worn you cause if you learn about real tax price you dont want to buy anything from them. And also fedex not sending you tax prices before, they send you after so you cant denied. And i had post from fedex it is 45 eur tax for 145 eur product. Yes 145 eur product i need to pay 45 eur tax nice right?%6 ha? This product almost take 20 days transport. that experience totaly was soo bad for me. Out from UK dont buy anything dont pay this nonsense taxes.

Another edit: 26.04.2022
25.04.2022 i got email from Mr.Duncan.
He told me they wants to pay half of my tax prices thats really kind.
First of all i diddnt expect that. That was big suprise for me. They did really good thing that means they care at the some point. So thats why i change my review for mr. Duncan. Thank you.

14 April 2022
Unprompted review

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