Excellent leather dog collar & Bibi was very pleased to receive it so quickly. However I completely messed up by ordering size too large - she was wearing an old 19" greyhound collar which was too sma... See more
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When I want to purchase something equine, I always check too see if Rideaway stock it. They're a company I trust. I always find they're competitively priced. It's always a gamble buying something with... See more
A really well presented website. Easy to search for the products you are interested in. A good range of products, competitively priced. Once selected, the order and payment process was very straigh... See more
Having ordered a fair number of things over the past few weeks i have found Ride-away to be a good company to use. Everything has been top quality. Made with good quality materials. Quick delivery and... See more
4.4
Excellent
4k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Incorrect item received inside the…
Incorrect item received inside the correct box, clearly had not been checked. Returns seem straight forward so far.
31 December 2022
Reply from Ride-Away
Hi Jane,
Thank you for your review.
I am sorry to hear you have received an incorrect item. I will have a colleague reach out and offer assistance.
Apologies for the inconvenience caused.
Stephen - Customer Experience - Rideaway
Prompt delivery (within 3 working…
Prompt delivery (within 3 working days), super quality products (2 long boot bags), and very reasonable price.
29 December 2022
Good service with prompt nd efficient…
Good service with prompt nd efficient response
30 December 2022
Took a while to arrive because 1 item…
Took a while to arrive because 1 item is unavailable. Problem dealt with when nudged and items arrived very quickly then
6 December 2022
Joules Wellingtons
Great product, in fact I lover the wellingtons so much I ordered another pair.
22 December 2022
Easy website and so good to have the…
Easy website and so good to have the option of free returns …. Wasn’t needed as pleased with the riding boots and delivered super quickly
Will used again
21 December 2022
Quick delivery and great sale value
Saw a pair of Shires country boots discounted for Christmas, with an extra 10% off too. Was in no hurry for them and, with postal strikes etc, didn’t expect them to arrive until between Christmas and New Year at best. They rocked up 2 days later!
Have used Rideaway a lot over the years and they have never let me down (even since being bought out by Derby House!).
22 December 2022
No complaints
No complaints. Riding tights ordered for my daughter are good quality, well packaged and were delivered quickly despite the postal strikes.
5 November 2022
Excellent
Everything was as described, website really easy to navigate and everything was delivered on time as promised.
17 December 2022
I ordered turnout boots
I ordered turnout boots. Items arrived ahead of time and well packaged. I would be very happy to purchase from Ride Away in the future.
22 December 2022
Not received item
I ordered about a month ago, and have not received my item. After contacting them I have had no response. I am extremely disappointed and have had to purchase the item elsewhere, but due to the lack of communication I am worried I will not get my money back.
21 December 2022
Reply from Ride-Away
Hi Alisha,
Thank you for your review.
I am sorry to hear about this issue. I can see you have been in contact and my colleague is assisting with your query
Apologies for any inconvenience.
Stephen - Customer Experience - Rideaway
I was really impressed on how quick my…
I was really impressed on how quick my order came.
21 December 2022
Wrong goods sent
Wrong goods sent, no phone call & argued that they had sent the correct items
3 days before Christmas & nothing offered to resolve the issue!
Appalling customer service
21 December 2022
Reply from Ride-Away
Hi Michelle,
Thank you for your review.
I am sorry to hear about this issue. I can see you have been in contact and my colleague is assisting with your query
Apologies for any inconvenience.
Stephen - Customer Experience - Rideaway
Excellent service
Excellent service
Great product Dubarry boot liner’s ready for the cold weather.
20 December 2022
No email for despatch despite order…
No email for despatch despite order being placed on the 12/12/22
20 December 2022
Reply from Ride-Away
Hi Lisa,
Thank you for your review.
I'm sorry you've not received a dispatch email. I can see you have been in contact so I will get back to you.
Apologies for any inconvenience.
Stephen - Customer Experience - Rideaway
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