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Ride EquiSafe Reviews 599

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge and helpfulness, providing excellent advice and guidance on products. People are very satisfied with the high quality and variety of products offered, especially safety equipment, and frequently highlight the outstanding customer service and fast, well-packaged delivery. However, some customers experienced issues with delivery speed, noting that some shipments took longer than expected. A few people also mentioned unhelpful or rude interactions with customer service representatives when inquiring about delivery delays. Additionally, there was some confusion regarding product weight limits and fitting instructions for certain items.

What people talk about most

Product

Users describe positive interactions with products, highlighting the great variety, quality, and... See more

Staff

Customers consistently express satisfaction with the staff, highlighting their helpfulness, knowledge, and... See more

Customer service

Reviewers consistently express satisfaction with customer service. Many highlight the helpfulness and... See more

Quality

Consumers find quality to be positive. Many reviewers praise the high quality of products, noting items like... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the fast shipping and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Catherine was so helpful—she answered my call right away, listened to all my questions about the X’Air Safe and contacted me quickly over the following weekend to set up a fitting. She took great care... See more

Rated 5 out of 5 stars

The team at EquiSafe was incredibly helpful and super easy to work with! They’ve streamlined the process on finding a safety vest so well and we’re great about answering additional questions on fit. N... See more

Rated 5 out of 5 stars

The whole process was top notch. When shopping go air vests online, I would get overwhelmed with all the options. Ride EquiSafe has a measurement form and they immediately responded with options. My... See more

Rated 5 out of 5 stars

A rep emailed me promptly after I filled out their form online. She corresponded with me several times and recommended an air vest which I ordered and really liked. Ride Equisafe was recommended to me... See more


Company details

  1. Equestrian Shop

Written by the company

Ride EquiSafe is not your standard tack store. We specialize in keeping you simultaneously safe and stylish in the saddle. We carry the broadest selection of equestrian safety products across North America, including air vests, body protectors, safety stirrups, and riding helmets. Whether you’re hacking out on the trails, taking a lesson, or competing from the local level up to the international level, we believe that all riders should use equipment that ensures the safest possible experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

599 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing service and knowledge

The Ride EquiSafe team was amazing at fitting me for my first airvest, and new helmet - guiding me through the measurement process online. Everything arrived quickly and fit perfectly!

Can't say enough good things about the service and knowledge Catherine and her team provides.

24 October 2024
Rated 5 out of 5 stars

I had a million questions and they…

I had a million questions and they graciously answered all of them. I even sent photos of me in the air vest to confirm it fit properly. They responded promptly, provided clear and accurate information and were easy to work with. 100% recommend.

23 October 2024
Rated 5 out of 5 stars

Excellent

Excellent customer support and recommendations.
It was a pleasure to deal with Catherine.

17 October 2024
Rated 2 out of 5 stars

More Transparency

Prior to ordering from Ride EquiSafe I attempted to order the safety vest I wanted directly from the manufacturer. They indicated they did not have any in stock so I decided to look to the internet. I found Ride Equisafe and it appeared that the vest was in stock so I ordered and paid in full, including an expensive shipping option assuming that I would get the vest in a couple of days. Not until I had paid did a reply email indicate that "Please note that some items may be shipping from Europe, requiring extra time for delivery." Had I known this I might have opted for a different product that would reach me sooner. In the end, I did receive the product with which I am happy.

19 September 2024
Ride EquiSafe logo

Reply from Ride EquiSafe

Hi Karen, thanks so much your order. Your vest was in stock in the United States. The shipping cost you are referencing is because your order was an international shipment. We ship vests for free within the United States but unfortunately do need to charge for international shipping. Because shipping gas canisters across borders takes additional paperwork and handling time, as well as extra processing at the border, these shipments do indeed take a few extra days for delivery. But we're happy that despite the extra steps needed for international shipment, we were able to get you your vest in 12 days. Thanks again!

Rated 5 out of 5 stars

Great Customer Service

Great Customer Service! I decided it was time for a safety vest. I reached out to Ride EquiSafe with some questions about fit and sizing. Catherine answered all of my questions, helped me with fitting, and suggested vest options. It was a very positive experience!

25 September 2024
Rated 5 out of 5 stars

Great product

Great product! The stirrup irons were exactly what we wanted. Customer service was amazing. Arrived on time even with an unexpected delay. Thank you!

24 September 2024
Rated 5 out of 5 stars

Equestrian Safety with a Personal Touch

I've purchased protective gear from Ride Equisafe over the years, and I'm 100% in love with all of it. Just recently, I had to have spine surgery, and I needed more than my air vest to keep me safe. Catherine helped me select a hybride air/body protector, and I LOVE IT. She also helped me fit my equestrian son, who is 15 yo, 5'8", and 110 pounds with broad shoulders. I figured we'd have to sacrifice on the fit, but no. She found a perfect fit, AND it is safer than any body protector I could find elsewhere. I cannot recommend Ride Equisafe enough. THANK you.

24 September 2024
Unprompted review
Rated 5 out of 5 stars

Kathrine went above and beyond to help…

Kathrine went above and beyond to help me choose the best vest for me. Extremely knowledgeable, equipped with ton of patience, answered all my questions and then some. I’m beyond happy with her help, and I know I’ll go back with every need, safety wise! Thank you!!!

19 September 2024
Rated 5 out of 5 stars

I love my new body protector vest

I love my new body protector vest. It’s so much lighter than my old one and very comfortable. Well worth the money. I really appreciated the fitting process and getting the exact size I needed with no guessing on my part. Great work ladies!!

14 September 2024

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