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Ride EquiSafe Reviews 599

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge and helpfulness, providing excellent advice and guidance on products. People are very satisfied with the high quality and variety of products offered, especially safety equipment, and frequently highlight the outstanding customer service and fast, well-packaged delivery. However, some customers experienced issues with delivery speed, noting that some shipments took longer than expected. A few people also mentioned unhelpful or rude interactions with customer service representatives when inquiring about delivery delays. Additionally, there was some confusion regarding product weight limits and fitting instructions for certain items.

What people talk about most

Product

Users describe positive interactions with products, highlighting the great variety, quality, and... See more

Staff

Customers consistently express satisfaction with the staff, highlighting their helpfulness, knowledge, and... See more

Customer service

Reviewers consistently express satisfaction with customer service. Many highlight the helpfulness and... See more

Quality

Consumers find quality to be positive. Many reviewers praise the high quality of products, noting items like... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the fast shipping and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Catherine was so helpful—she answered my call right away, listened to all my questions about the X’Air Safe and contacted me quickly over the following weekend to set up a fitting. She took great care... See more

Rated 5 out of 5 stars

The team at EquiSafe was incredibly helpful and super easy to work with! They’ve streamlined the process on finding a safety vest so well and we’re great about answering additional questions on fit. N... See more

Rated 5 out of 5 stars

The whole process was top notch. When shopping go air vests online, I would get overwhelmed with all the options. Ride EquiSafe has a measurement form and they immediately responded with options. My... See more

Rated 5 out of 5 stars

A rep emailed me promptly after I filled out their form online. She corresponded with me several times and recommended an air vest which I ordered and really liked. Ride Equisafe was recommended to me... See more


Company details

  1. Equestrian Shop

Written by the company

Ride EquiSafe is not your standard tack store. We specialize in keeping you simultaneously safe and stylish in the saddle. We carry the broadest selection of equestrian safety products across North America, including air vests, body protectors, safety stirrups, and riding helmets. Whether you’re hacking out on the trails, taking a lesson, or competing from the local level up to the international level, we believe that all riders should use equipment that ensures the safest possible experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

599 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great experience from a knowledgeable and trustworthy business.

I’m a Canadian who experienced a fall from my horse and started to research air vests.
I came across Catherine and her excellent informative website.
She really couldn’t have been more helpful and knowledgeable.
And she helped me, not because she wanted to sell me something. She genuinely educated me and was truthful and trustworthy. It’s rare these days to find a person and business with so much integrity. She sent me to the Canadian distributor of Hit Air vests and I have ordered a vest from them.
I really can’t recommend Catherine and RideEquisafe more.
If you want great selection, the latest information and products from a knowledgeable, non pressured source, Catherine is the person to reach out to.
She’s the real deal.
Thanks once again.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Best customer service

Not sure the actual product works yet BUT the customer service was stellar. Catherine is a gift to the world of retail and her product knowledge is second to none .

15 July 2025
Rated 5 out of 5 stars

Haven't had a chance to ride with it…

Haven't had a chance to ride with it yet. The quality is fantastic. Im sorry the C02 canisters are so expensive and only hope I don't accidently released it, forgetting about the tether. As a new user.....CAUTION, CAUTION!!

10 July 2025
Rated 5 out of 5 stars

Amazing experience from start to finish

They were super helpful in guiding me through taking my measurements for an air vest, and were able to give me a couple of recommendations based off my preferences and sizing. I ended up with an air vest that I absolutely love, it's so comfortable!!

12 July 2025
Rated 4 out of 5 stars

None.

A delay in receiving my order was likely due to the company waiting for a shipment of the navy vest that I ordered. Contacts by email were timely and informative. I’m very happy with this product.

26 June 2025
Rated 5 out of 5 stars

I bought the flexor junior to try for…

I bought the flexor junior to try for my program. The box says they are for a maximum of 40kg. A friend says that’s a bad translation and it should be a minimum of 40. Can you let me know? It’s also a weird weight limit. It will be hard to determine if lesson riders are over or under: It will certainly help if I understand the weight limit so I can at least choose which saddle to put them on.

8 June 2025
Rated 5 out of 5 stars

These guys are amazing

These guys are amazing! I made a huge mistake on an order and Catherine went above and beyond to help me fix my mistake and get everything I needed. I have previously bought an air vest from her and that was a 100% positive experience as well. I'm would recommend Catherine and her team to anyone!

13 May 2025
Rated 5 out of 5 stars

I purchased an air vest

I purchased an air vest. It was great to work with someone who had a wide selection of vests for different shapes and sizes. It's an expensive investment the fit of which should not be left to chance.

6 June 2025

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