Catherine was so helpful—she answered my call right away, listened to all my questions about the X’Air Safe and contacted me quickly over the following weekend to set up a fitting. She took great care... See more
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Review summary
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Reviews shaping this summary
The team at EquiSafe was incredibly helpful and super easy to work with! They’ve streamlined the process on finding a safety vest so well and we’re great about answering additional questions on fit. N... See more
The whole process was top notch. When shopping go air vests online, I would get overwhelmed with all the options. Ride EquiSafe has a measurement form and they immediately responded with options. My... See more
A rep emailed me promptly after I filled out their form online. She corresponded with me several times and recommended an air vest which I ordered and really liked. Ride Equisafe was recommended to me... See more
Company details
Written by the company
Ride EquiSafe is not your standard tack store. We specialize in keeping you simultaneously safe and stylish in the saddle. We carry the broadest selection of equestrian safety products across North America, including air vests, body protectors, safety stirrups, and riding helmets. Whether you’re hacking out on the trails, taking a lesson, or competing from the local level up to the international level, we believe that all riders should use equipment that ensures the safest possible experience.
Contact info
2676 John Shehan Rd., 28756, Mill Spring, United States
- 919-404-9744
- info@rideequisafe.com
- rideequisafe.com
4.8
Excellent
599 reviews
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Replied to 100% of negative reviews
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Another great experience with Ride Safe
This was my second purchase from Ride Safe and I couldn't be happier! I had to do a virtual fitting for both of my air vests and they guided me through the process easily. I'm so thrilled with my new gorgeous Animo air vest. Thank you so much for all of your professional and expert help!
2 April 2025
GREAT service and support
The team at Ride Equisafe are wonderful--super helpful, responsive and they know the products. Service is EXCELLENT! I rely on their honesty and help answering my questions on all safety related riding products. Could not be happier!
4 April 2025
Personalized Service
Thank you for the personalized service in selecting an air vest that fit me and my budget. Vast selection of vests to choose from and knowledgeable staff made it a great experience.
22 March 2025
Professional and courteous service.
Professional and courteous service.
31 March 2025
Unprompted review
I would call and never got through and…
I would call and never got through and never called me back
29 March 2025
Reply from Ride EquiSafe
Hi Patricia, I'm so sorry you experienced this, but it wasn't with our business. Luckily we use a phone system that logs all incoming and outgoing calls, and when searching using the phone number on your account, not a single record of an incoming call or voice mail was found.
What we did find however, were email communications:
You sent us an email on 2/26, we responded on 2/26
You sent us another email on 2/26, we resppnded on 2/26
You sent us an email on 3/27, we responded on 3/27
You sent us an email on 3/28, we responded on 3/29 (sorry for the delay there)
If there are unanswered questions or issues, we're always more than happy to help. To confirm that you have the correct phone number, our business line is 919-404-9744 and you are welcome to call any time.
Always great support!
24 March 2025
Fantastic Service and Follow Up
Great experience getting fitted in Wellington - great explanations on why a particular brand was good or not good for my shape, how the vest should feel, and things to think about. I own my own tack shop and confidently recommend Ride Equisafe for the their expertise to our own customers as well. Safety before all else and the Ride Equisafe team have invested considerable time in researching the best. Thank you! It means a lot to feel confident continuing to jump the sticks as a 50 + year old.
15 March 2025
Catherine is terrific!!
Catherine is terrific - and she is truly an expert on equestrian safety! We are so grateful to Catherine and to Ride EquiSafe! She is saving many equestrians from severe damage, or even death! Thank you, Catherine!
5 March 2025
Sophie Carlin
Sophie Carlin was wonderful. She listened to my concerns and is super knowledgeable. She spent a lot of time showing and explaining the many types of options. Couldn't have been more pleased with the experience.
2 March 2025
The quick response to sending me…
The quick response to sending me canister replacements. So very helpful! Also i can trust every product they carry is top of the line.
5 March 2025
We couldn't have done it without Catherine
We dealt with Catherine and she was fantastic from start to finish. She explained everything to us, she made it easy to understand and she found the perfect safety vest for my daughter.
14 February 2025
Great customer experience at the store…
Great customer experience at the store in Ocala. Friendly and helpful support with trying on multiple vests and fitting interests plus comfort.
28 February 2025
Sophie Carlin is knowledgeable and helpful
Sophie Carlin is always so helpful in helping us pick out the right products. We will definitely be reaching out to her again for help in the future!
24 February 2025
the product and the service
19 February 2025
Tons of air vests to try
Tons of air vests to try, letting me find the perfect fit for me! And so patient with all my questions…
14 February 2025
So helpful thank you!!!!
2 February 2025
Responsive and agreeable to my request…
Responsive and agreeable to my request and great product. I bought breeches and they are pretty and well made.
23 January 2025
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