I ride a Can Am Spyder RT Limited, have had no accidents or claims filed, but feel confident that I would receive excellent service. My opinion and trust in Rider Insurance Co. is based on very fine t... See more
Company replied
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I received excellent service when securing my motorcycle insurance-everything was handled quickly and professionally. The representative was knowledgeable, answered all my questions clearly, and foun... See more
I've been in two (2) accidents. On the first I was rear ended and Rider worked with the other drivers insurance to ensure my bike was returned to it's original condition. Second, a dog ran into my f... See more
Company replied
My wife was pleased when she talked to a representative from your organization to set up payments for my insurance bill. The gentlemen was both patient and thorough with the information share... See more
Company replied
Company details
Written by the company
For over 50 years, Rider has focused exclusively on providing high quality motorcycle insurance at an affordable price. At Rider, our experience specializing in low cost Motorcycle Insurance and ATV / Off-Road Vehicle Insurance, along with our focus on excellent no-hassle customer service, has made us the experts! Ride with Rider® and get quality motorcycle insurance coverage in New Jersey and Pennsylvania with great, low insurance rates.
Contact info
There is no words to explain
There is no words to explain, Thank you Rider
9 August 2017
Unprompted review
Reply from Rider Insurance
Thanks!
I have been with rider ins for over ten …
I have been with rider ins for over ten year ,recently upgraded my insurance bodily and accident. They help me with any problem .I'm one happy rider .
9 August 2017
Unprompted review
Reply from Rider Insurance
Thanks for your feedback and continued loyalty!
Forever a customer....
I have been a customer for some years now and the rates have been outstanding. Friendly reps when you call and very helpful.
9 August 2017
Unprompted review
Reply from Rider Insurance
We appreciate your feedback and for continuing to choose Rider!
Renewal of said policy had a catch on …
Renewal of said policy had a catch on premium. As a new customer I received a discount on aware of it at the time then renewed my policy and premium went up even though I pay a year ahead one time payment and no discount applied agent apologized after I called and said there's nothing they can do so highly disappointed in there response on premium increase even though my bike value decreased.
9 August 2017
Unprompted review
Reply from Rider Insurance
We are sorry you are upset with your premium. There was a small rate increase and you lost your one-time transfer discount at renewal. There may be some additional discounts available in the next year or so that could help at your next renewal. In the meantime, if you would like to discuss ways to reduce your premium without sacrificing the coverage you need during the winter months, please contact our office and a representative will be happy to go over your options. Thanks for choosing Rider!
To long on hold
4 August 2017
Unprompted review
Reply from Rider Insurance
We appreciate your feedback. We are sorry if you have experienced long wait times. Depending on the day and time of year, we do experience high call volumes. If you do not want to wait on hold, you can always send us an email to motorcycle insurance@rider.com or message us on social media and we will have someone reach out to you. Thanks for choosing Rider!
Beyond fair rates
Beyond fair rates. Extremely easy to contact an actual human. And easy to make policy renewal payments in minutes, right over the phone.
3 August 2017
Unprompted review
Reply from Rider Insurance
Thanks for your feedback and for choosing Rider!
My Harley Davidson dealer recommended …
My Harley Davidson dealer recommended Ryder to me. I have been very satisfied.
2 August 2017
Unprompted review
Reply from Rider Insurance
Glad to hear it - thanks!
Excellent price and quick and easy to …
Excellent price and quick and easy to get coverage to be able to go out and ride. Also good customer service and quick.
1 August 2017
Unprompted review
Reply from Rider Insurance
Thanks for your feedback!
Average, just average in every way.
easy company to deal with for the most part. I like that they are locally based (& have a local office)
Staff could use a little more motorcycle knowledge.
And my biggest gripe, was when i still rode sportbikes, they cancelled me mid policy, because of a speeding ticket. Way to support the biker community.
But as a business they are decent.just decent.
If progressive or geico had better rates , id leave.
Reply to their reply.
1st off thats very invasive. Nobody asked you to check in to my policy.
how did you get my info? My full name is NOT posted above.
2nd, i am in my 40's i have been riding motorcycles for more than 20 years . How far did you check back, if you did indeed have my correct info.
I assure you i was cancelled and upset. I had insurance for a few years with another major company. I only came back , because my family all uses rider, so it is simpler.
1 August 2017
Unprompted review
Reply from Rider Insurance
We appreciate you taking the time to share your feedback. We reviewed your policy and we want to thank you for allowing us to serve you all these years. We are not seeing a cancellation on any policy in our current system dating back to 2006. What most likely occurred was an underwriting issue was discovered during the first month of your policy term and it was cancelled due to too many tickets during a 3 year period for your age and type of bike. Customer satisfaction is very important to us and we sorry if you feel you have not been provided with the level of care you expected when contacting us. We have many enhancements in the works to improve the customer experience. If in the future you contact us and you feel you are not provided with excellent customer service, we encourage you to email feedback@rider.com and let us know what could have been done better. Again thank you for choosing Rider all these years and we hope we have the opportunity to serve you for years to come!
Reply to updated post: Please understand that Trustpilot is not responding to your review or looking into your policy. Just as Rider invited you to review us, we are also the ones responding to you. The email you were sent was linked to you policy number. Although no one publically can see it, Rider is able to so we can properly look into to any issues. We are by no means disputing that your had a policy in the past that was cancelled, however we were only able to look back as far as the one started in 2006. We are very glad that you chose to come back to Rider after having a bad experience and we hoping that you will allow to continue to be your motorcycle insurance provider. If you would like us to contact you to discuss this further, we will be happy to do so. We're sorry for the misunderstanding.
It's nice to deal with motorcycle …
It's nice to deal with motorcycle people.
27 July 2017
Unprompted review
Reply from Rider Insurance
Thanks!
Reply from Rider Insurance
Thanks!
Company needs a serious overhaul....
Unable to do anything with your policy online such as add a bike or change coverages. Took two days and many phone calls to even get a bike added to my policy, ridiculous. Payment date is clearly listed for your policy however if it is due on the 20th you better pay it on the 18th as you apparently are "Unable to pay on your due date." Again, ridiculous. If your payment due date is the 20th then you should be able to pay on that date. Calling them to ask anything is irritating as you are met with rude people whom do not seem to want to be bothered with answering the phone let alone your questions. We have had our policy for years, never had a claim or ticket or anything yet our policy goes up every year, you ask why you get the answer of "Well our costs went up so that means yours do." Really? Nice, it is cheap insurance, well was before they raised the rates again this year, and we are searching for a new insurance company, ya know, one that actually wants to deal with their policy holders.
25 July 2017
Unprompted review
Reply from Rider Insurance
We are very sorry you are so dissatisfied with the service you have received. We are looking into the issues you had with our customer service department. As for your comments regarding our online services, we are currently working on a brand new customer portal which will greatly improve the user experience. Although you won't be able to make instant policy changes with the launch of the new portal, it should be available sometime in 2018. We value your business and would hate to lose you!
Reply from Rider Insurance
Thanks for sharing your feedback!
Happy with the service thank you.
24 July 2017
Unprompted review
Reply from Rider Insurance
Glad to hear it! Thanks for your feedback!
Reply from Rider Insurance
Thanks for your feedback!
Never had to use the insurance yet
Never had to use the insurance yet. So I cannot give an honest score.
20 July 2017
Unprompted review
Reply from Rider Insurance
Thanks for your feedback. We hope you never experience a claim but we will be there for you if you do!
Rider Insurance ROCKS!!
I have insured many BMW motorcycles through the years with Rider and have been extremely satisfied with the coverage, service and processing of claims. It is my hope that Rider remain unchanged with regard to the way they have been and are currently cunmducting business and I will remain a loyal customer.
19 July 2017
Unprompted review
Reply from Rider Insurance
Thanks for your feedback!
Very easy to get a quote
Very easy to get a quote. Have had insurance with this company for years. Would highly recommend.
19 July 2017
Unprompted review
Reply from Rider Insurance
Thanks!
Great rates
Great rates, customer service is good, easy to get hold of & actually helpful.
18 July 2017
Unprompted review
Reply from Rider Insurance
Great to hear! Thanks for sharing your feedback with us and for choosing Rider!
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