Very nice customer service !! I missed some keys for the battery lock and they managed to send them + and extra lock ! And also very responsive
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>website availability:"many" >orders and pays >question to support email about when delivery is done >get answer that they're out of stock >refund in 3 days >order from manufacturer for 300 che... See more
Contact has been non existent, I have emailed 4 times with no response. 2 months after ordering the product has still not been delivered. I would never buy anything from the company again & their post... See more
Company replied
I want to thank the honesty in dealing and informing me from the moment I ordered the electric bike. I could see all its movements from the time it left until it arrived at my house. I was never worri... See more
Company details
Written by the company
Trade in electric bicycles, parts and accessories. Exclusive representation of the RIDSTAR brand (official shop).
Contact info
3.3
Average
41 reviews
Replied to 18% of negative reviews
Typically replies within 24 hours
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Amazing bike
After my first ride I can say it’s easy to operate with, very solid and good looking!
20 February 2025
Simply as expected
The purchasing process was simple and straightforward, the bike arrived quickly and in good condition, I just wish that it had the option to pay with Klarna
18 February 2025
Ridstar is good, but communication is terrible.
The ebike is spectacular and justifies the price. I've already done 150 km with it and so far everything is fine.
The worst thing is not responding to emails and not providing tracking on time.
6 February 2025
Been trying to contact them for weeks I…
Been trying to contact them for weeks I need a motor replacement and have sent them the motor serial number several times still no response very frustrating and pissed off
27 January 2025
Unprompted review
Very easy and rapid process of getting…
Very easy and rapid process of getting the required items with the mentioned quality. At the same time I couldn't found the brakes pads from any other online store. So I think it is not easy to get it except from the company website.
4 December 2024
My product is decent, the issue is details
My product is decent, the issue I have is that it isnt quite as described. i knew small details would be different as they had warned me but here are some fairly important changes. That, and the company is a little irregular in their response times. If they reply at all.
Other than that the bike I ordered is good value for the money.
14 November 2024
Great delivery 👌 and they send all i…
Great delivery 👌 and they send all i ordered but they forgot to send me the tools to fix the rest of bike
28 October 2024
I want to thank the honesty in everything
I want to thank the honesty in dealing and informing me from the moment I ordered the electric bike. I could see all its movements from the time it left until it arrived at my house. I was never worried. Since its arrival until now, I have been using it and I am very happy. The bike is practical, strong and can withstand weather conditions. Its specifications are very excellent. Thank you for the more than excellent service.
2 October 2024
great service awesome customer support
great service awesome customer support, very high quality bikes for a price
2 October 2024
Unprompted review
Grate sale
Grate sale. Bifore to buy I as some information and Ireceived immediate answer. As well as for the post- sale. They sent me tutorial to maje everythink easy. The byke is fantastic, exactly as presented
25 September 2024
Thanks
Thanks! Responsive, happy I got good advices. Great bike, as promissed, delivered on time.
20 September 2024
Unprompted review
All good 👍 thanks
27 September 2024
Unprompted review
I bought a Q20 PRO
I bought a Q20 PRO. My questions were answered and I received the product on time.
28 December 2023
Unprompted review
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