I was a bit disappointed with these boots, ordered them for my husband for Xmas we both love & wear Rieker but they were rippled down the sides of the width on the leather.. Spoke to customer service... See more
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Company details
- #161 of 217 best companies in Shoe shop
- #35 of 40 best companies in Bag shop
- #30 of 34 best companies in Boot Shop
- #36 of 45 best companies in Handbags Shop
- #5 of 10 best companies in Shoe Wholesaler
Written by the company
Rieker & remonte | Online UK Store | Shoes, Boots, Sandals & Bags
Contact info
36 Compass Point, LE16 9HW, Market Harborough, United Kingdom
- rieker.co.uk
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Replied to 43% of negative reviews
Typically takes over 1 month to reply
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Great price in sale
Got a great price in the sale. Soft leather shoes for £55 in a G fitting i.e. wide fitting. Am chuffed. Free delivery to mainland. Make: Remonte, sister company.
Cheap Nasty Leather!
Purchased my wife a pair of lace up ankle boots end of summer 2025 with a zip, similar to the traditional Doc Martens shape, ready for walking in Winter.
As an ex member of HM Forces, both my wife's and children's school shoes are always cleaned & polished weekly.
I am not up for a lecture from the manufacturer when it comes to leather care and shoe storage, as my business footwear is purchased from a major UK shoemaker and they last me years!!
In short, the leather on her boots has lifted all over the toe cap areas and is as thin as toilet tissue paper.
Absolutely disgusting quality for the price. I would recommend that even if you are taken by the look and the feel upon purchase, I would avoid at all costs!
Interestingly, no wonder REIKER score 1.4 out of 5 on Trust Pilot UK

Reply from Brevitt-Rieker Ltd
Ordered online, great comfy footwear
Ordered online , width sizing is confusing so I ignored it and they fitted anyway size 6 tight zip
Absolutely adore my shoes all 3 pairs…
Absolutely adore my shoes all 3 pairs great company
Unfortunately the boots I ordered were…
Unfortunately the boots I ordered were too small and I had to send them back. However I would certainly order from Rieker again. Quick delivery and no hassle returns are a bonus.
First on line purchase
Easy to navigate website. Wide range to choose from. Items well described. Kept informed re delivery which arrived well packed and on time.
Would use again
Excellent quality and fit
Excellent quality and fit. I am size 9 ladies, and in amongst the more traditional styles are some really modern ones.
I dont buy my Shoes, sandals, or Boots anywhere else.
Because if my locality (and Size of feet!) I have to buy using the Reiker App. Its an easy seamless process.
No Refund for return
Dispite contacting Rieker via email and telephone I have not received my refund.
I ordered two pairs of boots to compare , returned one via Royal Mail tracking , unworn in perfect condition the day after receipt two months ago. No refund received.
Order WEBS199221 Placed Nov 29. Very disappointed customer,
Where is my refund
Ordered a pair of shoes which just didn’t fit so returned. Still waiting 2 weeks later for a refund which is longer than most. Have sent online request re refund. Tried web chat but off line. Reading these reviews no wonder.

Reply from Brevitt-Rieker Ltd
The boots look lovely but are not waterproof
The boots look lovely and are comfortable but they are not waterproof, I have 2 pairs that get very wet and then leave water stains , I have tried waterproofing them but still no luck, so just wear them on dry days, will not buy again.
I will not buy this brand again...
A dramatic fall from grace. I have trusted this brand with my feet for more than 10 years and never expected a betrayal of this kind.
I bought my usual size (EU 44) from one of the Danish retailers without a second thought—yet the shoes are so oversized it feels like an extra foot could fit inside them.
To make matters worse, the internal lining was destroyed after just 3–4 wears. This represents a total and complete loss of faith in the brand. I will not be returning.

Reply from Brevitt-Rieker Ltd
The original pair of boots were sent…
The original pair of boots were sent extremely quickly with the relevant return information which was required after ordering the wrong size, this made return and refund a very quick and easy process. Also ordering the correct size was easy too due to your very well set out website. Well done.
Always love Reiker shoes.
Waited long but happy with my shoes. Will probably order again in the Spring.
Lovely boots very comfortable and…
Lovely boots very comfortable and waterproof will be using these on a daily basis when dog walking
Great bargain price
Great bargain price. Good communication Delivery within a couple of weeks as promised. Product as described. Well made sandals I'll be testing them soon on a winter sunshine holiday!
Great price plus introductory discount
Great price plus introductory discount. Prompt delivery despite the Christmas period and I LOVE the shoes!
Don’t bother with this company, customer service is a joke
I’ve returned the boots on the 22nd December, and I am still waiting for the confirmation email or anything from them to let me know my refund is being processed. I have sent an enquiry cuz this is taking too long and haven’t heard back from them. I want my money back.
I have shopped at reiker for all my…
I have shopped at reiker for all my footwear and have always had an amazing experience. Unfortunately for the first time on 23/12/25 I had a bad experience in your Barnstaple store where the younger girl was very rude to me and unhelpful and clearly didn’t want to be there. If I asked her a question she just looked at me as if to say I was wasting her time and looked miserable. The lady with the glasses and the gentleman are always very nice and helpful and the lady with the glasses was on shift too. It might be worth teaching staff manners it would improve customers experience, but I won’t be returning after years shopping with you

Reply from Brevitt-Rieker Ltd
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