Brevitt-Rieker Ltd Reviews 

561
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers had a great experience with this company. Customers frequently praise the prompt and efficient delivery, noting items arrive quickly as promised. Many appreciate the excellent value and good prices, often finding great bargains. They also consistently highlight the comfort, fit, and wide selection of stylish products. However, some customers noted concerns regarding product quality, citing issues like leather lifting, soles cracking, or straps breaking after limited use. Others experienced inconsistent sizing, with items being too small or oversized, and a few mentioned difficulties with returns or incorrect orders.

What people talk about most

Product

Clients share ambiguous opinions on product quality and fit, with many praising the comfort, quality, and... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the excellent quality, comfort, and good... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Order

Customers had ambiguous experiences with order, with many finding the ordering process easy and... See more

Price

Reviewers highlight positive aspects of price, with many customers finding good value, especially on... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was a bit disappointed with these boots, ordered them for my husband for Xmas we both love & wear Rieker but they were rippled down the sides of the width on the leather.. Spoke to customer service... See more

Rated 4 out of 5 stars

Unfortunately the boots I ordered were too small and I had to send them back. However I would certainly order from Rieker again. Quick delivery and no hassle returns are a bonus.

Rated 5 out of 5 stars

Great bargain price. Good communication Delivery within a couple of weeks as promised. Product as described. Well made sandals I'll be testing them soon on a winter sunshine holiday!

Rated 5 out of 5 stars

The original pair of boots were sent extremely quickly with the relevant return information which was required after ordering the wrong size, this made return and refund a very quick and easy process.... See more


Company details

  1. #161 of 217 best companies in Shoe shop
  2. #35 of 40 best companies in Bag shop
  3. #30 of 34 best companies in Boot Shop
  4. #36 of 45 best companies in Handbags Shop
  5. #5 of 10 best companies in Shoe Wholesaler

Written by the company

Rieker & remonte | Online UK Store | Shoes, Boots, Sandals & Bags


Contact info

  • 36 Compass Point, LE16 9HW, Market Harborough, United Kingdom

  • rieker.co.uk

4.1

Great

TrustScore 4 out of 5

561 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 43% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(561)

89 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price in sale

Got a great price in the sale. Soft leather shoes for £55 in a G fitting i.e. wide fitting. Am chuffed. Free delivery to mainland. Make: Remonte, sister company.

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Cheap Nasty Leather!

Purchased my wife a pair of lace up ankle boots end of summer 2025 with a zip, similar to the traditional Doc Martens shape, ready for walking in Winter.

As an ex member of HM Forces, both my wife's and children's school shoes are always cleaned & polished weekly.

I am not up for a lecture from the manufacturer when it comes to leather care and shoe storage, as my business footwear is purchased from a major UK shoemaker and they last me years!!

In short, the leather on her boots has lifted all over the toe cap areas and is as thin as toilet tissue paper.

Absolutely disgusting quality for the price. I would recommend that even if you are taken by the look and the feel upon purchase, I would avoid at all costs!

Interestingly, no wonder REIKER score 1.4 out of 5 on Trust Pilot UK

8 February 2026
Unprompted review
Brevitt-Rieker Ltd logo

Reply from Brevitt-Rieker Ltd

I’m sorry to hear about the issues you’ve experienced with your wife’s boots and that you are disappointed with the quality.

We take all feedback regarding product performance seriously, particularly where there are concerns about premature wear or material failure. In order for us to properly review this, we would need to inspect the boots or see clear photographs showing the areas of concern, along with purchase details.

Once we have this information, we can investigate the matter further and advise on the appropriate resolution.

Rated 5 out of 5 stars

First on line purchase

Easy to navigate website. Wide range to choose from. Items well described. Kept informed re delivery which arrived well packed and on time.
Would use again

26 January 2026
Rated 5 out of 5 stars

Excellent quality and fit

Excellent quality and fit. I am size 9 ladies, and in amongst the more traditional styles are some really modern ones.
I dont buy my Shoes, sandals, or Boots anywhere else.
Because if my locality (and Size of feet!) I have to buy using the Reiker App. Its an easy seamless process.

26 January 2026
Rated 1 out of 5 stars

No Refund for return

Dispite contacting Rieker via email and telephone I have not received my refund.
I ordered two pairs of boots to compare , returned one via Royal Mail tracking , unworn in perfect condition the day after receipt two months ago. No refund received.
Order WEBS199221 Placed Nov 29. Very disappointed customer,

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Where is my refund

Ordered a pair of shoes which just didn’t fit so returned. Still waiting 2 weeks later for a refund which is longer than most. Have sent online request re refund. Tried web chat but off line. Reading these reviews no wonder.

29 January 2026
Unprompted review
Brevitt-Rieker Ltd logo

Reply from Brevitt-Rieker Ltd

Hi Ian, I can see you were refunded the full amount in January. Thanks

Rated 1 out of 5 stars

I will not buy this brand again...

A dramatic fall from grace. I have trusted this brand with my feet for more than 10 years and never expected a betrayal of this kind.

I bought my usual size (EU 44) from one of the Danish retailers without a second thought—yet the shoes are so oversized it feels like an extra foot could fit inside them.
To make matters worse, the internal lining was destroyed after just 3–4 wears. This represents a total and complete loss of faith in the brand. I will not be returning.

16 January 2026
Unprompted review
Brevitt-Rieker Ltd logo

Reply from Brevitt-Rieker Ltd

I’m sorry to hear that the shoes have not met your expectations, particularly given your long-standing experience with the brand.

Sizing and fit can vary slightly between different styles and collections, and unfortunately this can sometimes result in a pair feeling larger or smaller than expected. However, internal lining damage after only a few wears is not typical, and we do take this type of feedback seriously.

If you are able to provide photographs of the shoes showing the lining issue, along with your purchase details, we can look into this further and advise on the appropriate next steps.

Rated 5 out of 5 stars

The original pair of boots were sent…

The original pair of boots were sent extremely quickly with the relevant return information which was required after ordering the wrong size, this made return and refund a very quick and easy process. Also ordering the correct size was easy too due to your very well set out website. Well done.

2 January 2026
Rated 5 out of 5 stars

Great bargain price

Great bargain price. Good communication Delivery within a couple of weeks as promised. Product as described. Well made sandals I'll be testing them soon on a winter sunshine holiday!

2 January 2026
Rated 1 out of 5 stars

Don’t bother with this company, customer service is a joke

I’ve returned the boots on the 22nd December, and I am still waiting for the confirmation email or anything from them to let me know my refund is being processed. I have sent an enquiry cuz this is taking too long and haven’t heard back from them. I want my money back.

22 December 2025
Unprompted review
Rated 1 out of 5 stars

I have shopped at reiker for all my…

I have shopped at reiker for all my footwear and have always had an amazing experience. Unfortunately for the first time on 23/12/25 I had a bad experience in your Barnstaple store where the younger girl was very rude to me and unhelpful and clearly didn’t want to be there. If I asked her a question she just looked at me as if to say I was wasting her time and looked miserable. The lady with the glasses and the gentleman are always very nice and helpful and the lady with the glasses was on shift too. It might be worth teaching staff manners it would improve customers experience, but I won’t be returning after years shopping with you

23 December 2025
Unprompted review
Brevitt-Rieker Ltd logo

Reply from Brevitt-Rieker Ltd

I’m very sorry to hear about your experience in our Barnstaple store on 23/12/25. This is certainly not the level of service we expect from any member of our team, and I apologise that you were made to feel unwelcome or unsupported during your visit.

We really appreciate your long-standing custom and it is disappointing to hear that this experience has affected your view of us. Your comments have been shared with the store management team so they can address this appropriately with the staff involved and ensure improvements are made.

We are pleased to hear that other members of the team have previously provided you with good service, and we will ensure your positive feedback is also passed on to them.

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