RIGHT MOVING Reviews 106

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Right move looked after us from the collection of our belongings in Bristol, to storage in Poole in Dorset to delivery to our new home in Murcia region in Spain. Many thanks to the right moving tea... See more

Rated 1 out of 5 stars

I used the company to move house abroad from the UK; at first, everything seemed nice, and the people were nice. However, unloading was very bad - drivers smelled of alcohol, boxes were placed upsid... See more

Company replied

Rated 5 out of 5 stars

I use Mario regulary to move often heavy equipment around for me-both collecting items and delivering them on my behalf. Sometimes he collects/delivers single items sometimes I send him to collect lar... See more

Rated 5 out of 5 stars

We moved from uk to Spain. Right moving were very very helpful. The office staff were patient and understanding and the removal guys arrived on time, were super efficient. We needed an extra van as we... See more

Company details

  1. Delivery Service

Written by the company

At Right Moving, we specialise in providing seamless, stress-free international removals services that are customised to meet the specific requirements of our clients. Whether you are relocating for work, family, or a fresh start abroad, we are committed to providing the best possible service to ensure your belongings arrive safely, on time, and with the utmost care. With years of experience and a global network of partners, we can handle every aspect of your move, from packing and customs clearance to secure transportation and delivery. Our dedicated team is here to provide consistent support and guidance throughout the entire process.


Contact info

4.1

Great

TrustScore 4 out of 5

106 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unprofessional company

My experience of moving with this company was very stressful and unpleasant. I asked for a quote for a 3-bedroomed house and was told to send videos and photographs via WhatsApp, which I did. What I didn’t realise at the time was that one of the videos hadn’t gone through. The company sent me a quote which I accepted. However, I queried whether the size of the van would be adequate but was simply told that they were confident it would be. The quote had in fact been made on the basis of a much shorter video of one bedroom and nobody thought to query this despite my having asked for a quote for a three bedroomed house. Later I was asked for a full inventory for customs which I ended up sending three times as they had sent the wrong forms. Still nobody checked this against the quote. On the day I was told that the van couldn’t fit everything in. When I spoke first to the manager and a colleague they both immediately denied any culpability at all (I admitted it was my fault for not checking the second video had gone through but I had sent them a full inventory months in advance). The manager then booked two vans through contractors and as I had no choice I had to agree to the additional charges. On the way to Ireland we were told that we had to pay the full amount by midnight or they would not deliver our goods. Even when we paid £4,000 and asked if we could negotiate a discount on the remainder The manager’s response was that he was redirecting our vans to the local police station! His emails were ranting, bullying and aggressive. We were forced to pay over £5,000. His approach was utterly unprofessional and aggressive and it added hugely to the stress of the move. So if you want a moving company who act professionally when things go wrong I would definitely avoid this company. I also note other reviewers have had similar experiences. The drivers and the guys helping him were very nice and efficient however, just a shame about the management.

18 June 2024
Unprompted review
RIGHT MOVING logo

Reply from RIGHT MOVING

Thank you for your review.
However, it contains numerous false information and statements that manipulate the situation. As you admitted, you sent us 1 video and 2 photos for the valuation, based on which it would certainly fit into the contracted vehicle without any problem, you were also asked to confirm that this was everything to move which you confirmed.
Also, the inventory that you sent to us also contained approximately 20% of goods that you finally took. Since you informed us that you tried to send the video, but it failed because the file was too large - we told you that we cannot take responsibility because it is not our fault, but we are sorry. This situation also forced us to use subcontractors whom we had to pay.

Before anything was agreed - we had full acceptance from yourself, and you accepted the price for the 2 additional vehicles. Yes, you paid a total of over £5,000, but for 3 vehicles it was the absolute best price we could do to help you in this situation. We reduced the price by almost 50% for the remaining 2 vehicles. We also have your documented agreement to this, after which you then tried to change, which shows how untruthful your statements are. Furthermore, we have reduced your price several times to maintain your satisfaction.

Not only that, but we also asked for proof that you attempted to submit these records to confirm that you did not do so intentionally (providing a small quantity of items to obtain a low price). We have not received one so far. Therefore, we feel that you did this with full premeditation.

We confirmed the fact that we will send the vehicles to the police station in the event of further refusal to pay, because these types of bodies are responsible for resolving such cases.
Also here basic question: when you should negotiate price ? at least before you accepted offer... you did not.. .but you tried to do it in middle of night after collection when contract was fullfilled...sorry.....

We did not threaten you in any way and tried our best to work with you, we just informed you that we cannot accept your illegal practices, and we will need to inform the police.

Therefore, we have no choice but to take this matter through to legal action which was already taken. Right Moving Team

Rated 5 out of 5 stars

I have only positives to say about this…

I have only positives to say about this company.
All my belongings, from UK to Germany arrived on time and completely damage free.
The service was excellent.
The moving team were very professional and friendly.
I can only highly recommend this company!!!!!!!!!!
5 Stars is not enough ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

2 May 2024
Unprompted review
Rated 5 out of 5 stars

Everything went smoothly from assisting…

Everything went smoothly from assisting us in completing the customs forms, organising collection and delivery and providing help and advise along the way. A big thank you to Chloe in the office for that.

29 February 2024
Unprompted review
RIGHT MOVING logo

Reply from RIGHT MOVING

Thanks Patrick for fantastic review

Rated 5 out of 5 stars

Great company, highly recommend.

These guys were extremely helpful. We have them very short notice about our move from Dublin to London.
The movers were contactable at all times throughout the transport of our furniture and belongings.
The admin were very friendly and a pleasure to deal with - they gave us a breakdown of what our costs were, what size van would be needed, etc.
Would highly recommend to everyone.

5 December 2023
Unprompted review
RIGHT MOVING logo

Reply from RIGHT MOVING

Thank you Ross :)

Rated 5 out of 5 stars

Excellent experience with Right Moving

We had an excellent experience with Right Moving when we moved from the UK to Spain.
Mario was very helpful organising everything and the team that came to pack and load our goods worked really hard to do it all in 1 day! Then, all our things arrived to our new home in Spain in just a few days.
We noticed an issue with a couple of things when they arrived, but Mario offered a solution and we were very pleased with it :)
Thank you Mario and the team for a great work!

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant from start to finish

Absolutely brilliant from start to finish, highly responsive communications, immediate problem-solving when our items went over weight for the van, not a single item broken in two van loads to the other side of Spain. Very helpful drivers made sure everything was wrapped & loaded safely & big items left in the correct rooms on arrival. Chose this company after a lot of research and was not disappointed. Would definitely recommend!

9 December 2023
Unprompted review
Rated 5 out of 5 stars

A truly excellent removals company!

The team are wonderful, professional and they were with me every step of the way. Chloe and Mario were extremely helpful and quick to respond to all of my questions.
On the day of the move, the drivers turned up on time and everything went smoothly. They were very fast, efficient and careful while loading everything onto the vans, and they were just as good while offloading at the other end.
I definitely recommend Right Moving to anyone looking for a good removals company!

16 October 2023
Unprompted review
Rated 5 out of 5 stars

Amazing experience with Right Moving

I can honestly say how impressed we were with Right Moving for our relocation overseas. From start to finish the whole team were fantastic. I have to say a huge thank you firstly to James who guided us through the whole process and was always on hand to answer any questions we had. Also thank you to Mario for being able to respond quickly with any other questions I had so I always felt there was someone to speak to.
On the actual day of the move the team were absolutely great , arriving on time with the vans and literally everyone didn’t stop until it was all packed and loaded. So a huge thank you to Robert and his team who worked so hard that day.
The vans with the team arrived safely the next morning and within a couple of hours everything was unloaded , with nothing broken, damaged or missing and it was all done.
I really cannot thank everyone enough at Right Moving for all their help, guidance ,support and patience and making the move much easier than we anticipated.
Such a wonderful professional team of people and we felt we were completely in the best hands.
Without a doubt I would highly recommend Right Moving …they are the best !!!

15 September 2023
Unprompted review
Rated 5 out of 5 stars

We had a great experience

We had a great experience. The whole process from packing, storing of our belongings and delivery was great. They were very communicative and helpful. High recommend, very good value for money! Thank you

2 July 2023
Unprompted review
Rated 5 out of 5 stars

Wow! Just moved from southern UK to Italy

Just moved from southern UK to Italy. Communications with this company were fast and efficient throughout. Advice was excellent. James was on the ball and very helpful. On the day the team turned up, got to work and were friendly and helpful. Two vans were needed so the drivers headed off to Italy and I flew out to meet them. They emailed me to say they would arrive at 0900 on the Saturday and that’s exactly when they arrived. Smiling, helpful and efficient despite the long drive. Vans unloaded and all boxes in great shape and nothing broken. What I thought would be a stressful and painful process was far easier than I thought it would be. Highly recommended if you are moving. Great team, thank you

10 June 2023
Unprompted review
Rated 5 out of 5 stars

I've moved house every year since 2018, and I enjoyed this one

You know when a price sounds too good to be true (having compared to other movers), but you risk it anyway and it pays off? THIS WAS ONE OF THOSE DAYS! They really went beyond the call of duty during a storm to move us across the Irish sea. Big thanks to Chloe, Robert, Mario, and that other guy with the really clean white van. Really good communication, thorough paperwork etc.

13 April 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service, trustworthy and helpful

Right Moving was extremely helpful through the quotation discussion and negotiation. They were willing to go the extra mile to provide information and to assist. The moving service was fast and efficient and trustworthy. I would highly recommend them.

25 January 2023
Unprompted review
Rated 5 out of 5 stars

Great moving company

Great service. Very fast response to any queries with a thorough response. Kept up to date with the progress of our move internationally. Would definitely use again and recommend to others.

3 March 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look